IHG Extending Free Night Certificates

Filed Under: IHG Rewards
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IHG Rewards Club has finally announced plans to extend free night certificates that were due to expire in just a couple of weeks.

How IHG is extending free night certificates

Back in April, IHG Rewards Club announced that it was extending the expiration of anniversary free night certificates, issued as a benefit on IHG’s co-branded credit cards, as follows:

  • Certificates expiring from March 1, 2020, onwards, could be used through December 31, 2020
  • Certificates issued in 2020 would have an 18 month redemption period

However, up until this point the company hasn’t extended free night certificates beyond 2020. In other words, those set to expire at some point in 2020 had the expiration extended to the end of 2020, but that was it. Well, that has finally changed.

IHG Rewards Club is now extending the expiration of free night certificates that were due to expire on December 31, 2020:

  • These certificates will now have an expiration of August 31, 2021
  • Members should see the expiration date of these updated in the coming days, as it hasn’t yet happened for everyone


My IHG free night certificates

Best card for earning IHG free night certificates

The IHG® Rewards Club Premier Credit Card (review) is one of my all around favorite hotel credit cards, as it offers an anniversary free night certificate on your account anniversary every year, valid at properties costing up to 40,000 points.

That’s only one of the many benefits of the card, as it also offers a fourth night free on award redemptions, IHG Rewards Club Platinum status, and a lot more.

Bottom line

IHG free night certificates due to expire on December 31, 2020, have now been extended through August 31, 2021. The company waited until the last couple of weeks of the year to make this announcement, which suggests they were hesitant about doing so.

This only seems fair, given that many people understandably haven’t felt comfortable traveling.

Will you benefit from IHG extending free night certificates?

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Comments
  1. Mine hasn’t been extended. It was issued March 27th and expires March 27th, 2021. Any idea what gives here?

  2. This also true for the old unlimited free nights or just the 40k free nights? I had an unlimited free night that expired in early March. So far no extension but I’m going to contact them.

  3. I just used the chat to have my cert expiring April 16 extended to Dec 31, 2020. That’s as far as they’re extending for now.

  4. Frank, reread the article. All certificates expiring March 1, 2020 onward will be extended at least through the end of the year.

  5. @Derek. Thank you . I did read it but misunderstood the expiration because I thought it meant issued . Thanks again .

  6. Do we have to call or contact them to get it extended ? I’d one expired on 3/27 but when I log in, I only see the new one that was issued in 2020, which expires 3/27/2021.

  7. This is welcome news. Hoping the next step will be to remove the 40k point “cap” since demand for rooms will likely remain weak for some time.

  8. Lucky, I had the old non-restricted free certificate that expired on 3/26/2020 and has been taken off of my account now. What can I do to get that reinstated?

  9. @Ethan, email corporate. I emailed the general customer service line and CC’d the director of customer experience. I did this about a week before my uncapped free night expired (expiration date was the same as yours). Couple days after, I got a reply saying the current free night was deleted and another reissued (uncapped portion also carried over). Good luck.

  10. @Henry, thanks a bunch for that info! I’m looking at IHG’s contact on their website & also googling the director of customer experience, but haven’t had luck with finding the emails yet. Do you mind sharing the email addresses here? Thanks!

  11. Here’s the reply I got from IHG customer service on facebook when I requested the 18 month expiration period:

    Ryan,

    I understand your point. It is indeed a helpful and informative website, however, we are not directly associated with them. This is why I’d like to correct the statement shared by them. In the meantime, the extension offer isn’t available for those whose certificate deposit Anniversary Date occurs in 2020 and expires in 2021. The offer is currently extended to those whose certificate’s expiration date is in 2020.

    I hope this clarifies your concern.

  12. And what about the Platinum Ambassador Free weekend night certificates which end December 31st?

  13. @Ethan – I was in the same situation with an uncapped free night certificate for my husband and also one for me, both expiring today. After 3 weeks of badgering them, today they agreed to extend our uncapped free night certs by 6 months- so Oct. of 2020. I contacted so many people at IHG and by far, the most responsive were the “InterContinental Hotels & Resorts” on FB.

    I also did a live chat with IHG Rewards to ensure that the certs were uncapped as the T&C’s of the new ones don’t explicitly state that.

  14. @Suzanne, thanks for that info! Sounds like a lot of time and trouble in getting that extended! Bravo for you in doing that! Disappointing they only extend that for 6 months, but I guess it’s better than nothing. However, I’m not so sure if I would go to that extend to get it only for 6 months mainly because it’s unlikely I’ll be able to use it at any aspirational properties w/in the 6 month period.

  15. Someone define “at least.”

    I have a cert expiring 12/25. I get an extra week to use it?

  16. FcFlyer – if you have a certificate that expires in Q4 you should be OK and not sure why you are even asking. BTW most of their hotels are open so when travel restrictions end (likely by June) you can use them. Now you may not be able to use them where you want for international destinations but they can be used.

    Very fair offer by IHG IMHO.

  17. @Frank – expires 12/31/2020. It was issued in 2019 that’s why.
    @Fcflyer – Yes. Only through 12/31/2020. Again, it was issued in 2019.

  18. @Ryan @Ethan @Jim – Had an uncapped cert that expired March 12 that we wanted to use in NYC when the virus broke out in our area (we live in Westchester County). I called beginning of March asking to get it extended due to virus outbreak. Said sorry, can’t do that.

    Then I read today about the extension for certs expiring after March 1 and how to do an online chat with IHG (explained on Frequent Miler) but I got bounced out 3 times. Last time it directed me to call the IHG reservations line. Called and explained that I was asking to have an anniversary night extended due to the virus. Was transferred to a Rewards Club rep who reinstated the award with 12/30/20 date. Didn’t take long and he even gave me a case number for reference.

    My award issued in March 2020 still shows the March 2021 expiration.

    BTW, the reps are working from home. But both reps were gracious and helpful. Good luck.

  19. @Henry — thank you for the email addresses!

    I initially was refused on Saturday (April 4) when I requested an extension, and then yesterday, I was bounced out of the chat several times. So I am hoping that email is more successful.

  20. Does this extension apply to free reward nights for BOTH their current credit cards?
    – Premier IHG Rewards
    – Select IHG Rewards Club

    I only see their Premier card listed on other travel sites & have sent emails to IHG w/o a response yet.

  21. @RR I too was bounced around. At first they told me to just let it expire. Then I was transferred to a supervisor that conveniently never picked up the phone after two hours. Give corporate time to reply and hopefully they’ll help you!

  22. It is the only free night certificate that I’m not worried about if it expires as one would be able to redeem it 90% of the time on a crappy holiday inn by an interstate highway with their 40k cap.

  23. Lucky, a couple of questions. I actually had a separate certificate issued to me with a date range of Apr – Aug 31. Does that mean I can’t use the “extended” certificate in Jan,Feb and March? Also, my old one expiring in December still shows available, can I use it as well?

  24. I have two that are supposed to expire in 2022. I consider that safe. Then I have one that says: 12/31/2020. I was issued in September 2019. I assume that should have expired in Sept. 2020 and was then extended until December 2020? Will this fall under the new rule (i.e. August 2021)?

  25. @DTS – I was in a similar situation. I just checked my account and the new certificate with an August 2021 expiration is there (as is the one that was extended to December 31, 2020, but I expect it to be removed shortly).
    Very happy to hear that IHG did this, and hoping that I can get back on the road on 2021!

  26. I’m with Mark Fischer, any idea on Ambassador Weekend Certs getting extended my current one runs through end of March, but still too soon for a long weekend at @InterContinentalTimesSquare 😉

    I cancelled to the add on free nights for this stay already in anticipation on CC Free Night extension 🙂

  27. Holy crap – I show 6 free nights – 3 on both the old IHG and the new Premier

    The ones ending earlier in 2020 extended to Dec 31 – so I need to bppk before end of the year.

    The others end 8/31/2020 and into 2022

  28. Datapoint here:

    My wife has a 2019 un-capped cert from the old $49 annual fee card that was originally set to expire in April or May 2020 but like all IHG certs was extended to Dec. 31st 2020 earlier this year. I just checked her account and it still shows the Dec 31st expiry and she doesn’t yet have a new cert in there yet with the Aug ’21 expiry.

    Meanwhile like others my 2019 cert from the old $49 annual fee card still shows the Dec 31 expiry and I now have a new cert showing the validity from 04/02/20 thru 08/31/21.

    I wonder if they’re not going to further extend the original uncapped 2019 certs OR if perhaps they’ll be the last ones they update since they’re uncapped and thus require additional coding.

  29. I noticed an additional free night added with the stated Aug 31st expiration date, however my cert expiring Dec 31, 2020 still shows available. Hmmmm

  30. I still have an uncapped cert from 2019 showing an expiration of 12/31/2020. My ambassador weekend free night cert was forfeited as it expired during the pandemic.

  31. 3 free nights and counting. The issue is how will availability be addressed once people finally use the free nights. Regardless, good news. I have an excess of nights at hotels and a million airline miles.

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