UK261: United Kingdom Flight Delay Compensation Explained

UK261: United Kingdom Flight Delay Compensation Explained

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I’ve written extensively about the European Union’s generous laws (known as EC261) when it comes to cash compensation for delayed and canceled flights. In this post, I figure it’s worth addressing how the United Kingdom has a similar scheme, often referred to unofficially as UK261.

In reality, it’s nearly identical to what you’ll find in the European Union. That’s because the UK used to be part of the European Union, but post-Brexit, the UK adopted its own policy on flight delay compensation, which is basically identical. If you’re familiar with EC261, then you probably don’t need to even read about this, but I’ll still cover the details.

I recently shared my (frustrating) experience trying to claim this compensation with American, which is a perfect reflection of how the rules might be published a certain way, but actually getting airlines to honor the rules is a different story.

What is UK261 flight delay compensation?

The UK has consumer friendly rules that dictate what airlines owe passengers in the event of flight delays or cancelations. This can include everything from cash compensation, to hotels, to meal vouchers. This is in line with the most generous travel protection that you’ll find anywhere in the world.

United Kingdom flight delay compensation basics

Under what circumstances are you entitled to compensation in the United Kingdom if your flight is delayed or canceled? As you might expect, this can be difficult to understand at times, since rules differ based on the airline you’re flying with, the cause of the delay, etc. In this post I’ll go over all the details.

Which airlines & countries are covered by UK261?

UK261 rules apply in the following situations:

  • If you are traveling from a United Kingdom airport on any airline
  • If you are traveling to a United Kingdom airport on an airline based in the Untied Kingdom

In other words:

  • If you’re flying from London to Newark, UK261 would apply regardless of whether you’re traveling with British Airways or United
  • If you’re flying from Newark to London, UK261 would only apply on British Airways, and not on United (since United isn’t a United Kingdom-based airline)

Let me emphasize that EC261 is essentially the identical policy for the European Union. This also means that if you’re flying a European Union based airline out of the United Kingdom, you’d more or less be covered under the same system (though the exact compensation amounts would differ mildly, just based on currency fluctuation).

Uk261 also potentially applies on non-UK airlines

How much money is UK261 compensation?

The amount of cash compensation you’re entitled to under UK261 varies based on the length of the flight… sort of:

  • If your flight covers a distance of under 1,500km (930 miles), you’re entitled to £220 compensation if you’re delayed by at least three hours
  • If your flight covers a distance of 1,500-3,500km (930-2,200 miles), you’re entitled to £350 compensation if you’re delayed by at least three hours
  • If your flight covers a distance of over 3,500km (2,200 miles), you’re entitled to £260 compensation if you’re delayed by three to four hours, and £520 compensation if you’re delayed by at least four hours

There are a couple more details to be aware of:

  • A delay is calculated based on the time that you arrive at your gate and the doors open, rather than based on when you touch down at your destination
  • Furthermore, the delay is calculated based on how late you reach your final destination; if you’re flying from London to Chicago to Miami, and your London to Chicago flight is delayed by an hour and causes you to miss your connecting flight and arrive in Miami at least four hours late, you’d be entitled to the full cash compensation
UK261 compensation can get you up to £520

Which delays qualify for UK261 compensation?

If you’re looking for compensation through UK261, you’re entitled to that for any delay or cancelation that isn’t due to “extraordinary circumstances.” UK261 dictates that the following things would be considered extraordinary circumstances:

  • Weather conditions incompatible with the safe operation of the flight
  • Strikes (unrelated to the airline such as airport staff, ground handlers, air traffic control, or border force)
  • Acts of terrorism or sabotage
  • Security risks
  • Political or civil unrest
  • Hidden manufacturing defects (a manufacturer recall that grounds a fleet of aircraft)

This means that things like a mechanical problem, a late inbound aircraft, a crew related delay, a strike at the airline, etc., wouldn’t be considered extraordinary circumstances, so UK261 compensation would apply.

Extraordinary circumstances aren’t eligible for compensation

Do flight cancelations qualify for UK261 compensation?

Not only does the above compensation apply if your flight is delayed, but it also applies if it’s canceled. UK261 compensation applies in the event that your flight is canceled within 14 days of departure. If your flight is canceled further out than that, then the compensation wouldn’t apply.

Furthermore, as is the case with delays, extraordinary circumstances are excluded from being eligible for compensation.

Flight cancelations also qualify for UK261 compensation

How do you claim UK261 compensation?

Claiming UK261 compensation is potentially the tricky part, as airlines often do everything in their power to get out of paying this compensation. There are two general ways you can approach this:

  • You can contact the airline to try to claim UK261 compensation, and some airlines have forms on their websites through which this can be done
  • You can use a third party service that helps consumers with this, though they usually take a significant cut; I’ve never used one of these so can’t personally vouch for any, but you can easily find them online

I’d always recommend doing everything in your power to request the compensation directly, so you can keep the entire amount. If you’re going to claim UK261 compensation, there are a few things to keep in mind:

  • This isn’t something you need to do at the airport, so don’t take this up with airport staff, but rather take it up with customer relations after the fact
  • I’d recommend keeping as much documentation as possible, including taking pictures of the flight status page reflecting the delay, keeping boarding passes, etc.
  • Expect that airlines may try to do everything in their power to get out of paying this compensation; this can include claiming that there were “extraordinary circumstances,” just not responding for a long time, etc.
You can claim UK261 compensation directly with an airline

Does UK261 cover hotels & meals?

Not only does UK261 offer cash compensation in the event of a delay or cancelation, but it also offers passengers other forms of assistance, including:

  • Hotel accommodation in the event of an overnight delay, including transport to and from the hotel
  • Meals and refreshments
  • Two telephone calls or emails

This should be offered proactively in the event of a significant delay or cancelation. There’s no promise of how efficiently any of this will be offered, though. For example, if you have a flight canceled at an outstation (non-hub airport), you might have two agents trying to work on hotels for hundreds of passengers, which could take hours. So be prepared to be patient.

What’s also nice is that the duty of care applies even if the delay or cancelation is due to extraordinary circumstances. So if your flight is delayed overnight due to weather, you’d still be owed a hotel room and meals.

UK261 compensation should also cover hotels

What about delayed & lost bags with UK261?

UK261 doesn’t directly dictate what compensation is required for delayed and lost bags. Instead, the Montreal Convention sets minimum standards for compensation in these regards. Generally speaking:

  • You’re limited to $1,700 in compensation in the event of lost luggage
  • You can be reimbursed for necessary expenses due to delayed luggage, though you’ll only be reimbursed at the rate of 50% for things you can continue to use (like clothes), while toiletries and single-use items will be reimbursed at 100%
  • Airlines have a lot of discretion regarding what they consider reasonable and necessary expenses
Baggage issues are regulated by the Montreal Convention

Bottom line

The European Union is known for its generous rules for passengers with delayed and canceled flights, known as EC261. The United Kingdom has its own version of these rules, often referred to as UK261, which are basically identical.

Under these rules, you’re entitled to up to £520 in cash compensation in the event that you’re traveling on a long haul flight, and arrive at your destination at least four hours behind schedule. While there are some terms to be aware of, in many ways the rules are as good as they sound. Actually getting an airline to pay, especially in a timely manner, could be a different story, though.

Have you ever been able to get UK261 compensation? If so, what was your experience like?

Conversations (14)
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  1. Journeying John Guest

    UK261 is great when it works BUT some carriers (notably BA) Systemically lie amd obfuscate to deny customers not only any compensation but also expenses incurred eg for overnight accomodation.
    In just the first 6months of thia year those determined ans knowledgeable enough were able to recover over £8.2million that BA had refused on appeal to independent arbitration...

    Source; https://www.caa.co.uk/data-and-analysis/uk-aviation-market/passenger-complaints/2025/

  2. JT Guest

    The airline and a 3rd party are not the only methods. Most airlines also include an 'indepndent' arbitration service (which I would avoid). But importantly, the UK allows you to enforce any claim via Money Claim Online. This is a cost effective 'lawsuit' (approx £50 for UK261 which the airline will have to pay if you're right). In my experience airlines respond more decisively to Money Claims than any other approach. I think you will...

    The airline and a 3rd party are not the only methods. Most airlines also include an 'indepndent' arbitration service (which I would avoid). But importantly, the UK allows you to enforce any claim via Money Claim Online. This is a cost effective 'lawsuit' (approx £50 for UK261 which the airline will have to pay if you're right). In my experience airlines respond more decisively to Money Claims than any other approach. I think you will need to have purchased the ticket as a UK transaction. That is, many flights bought overseas will benefit from UK261 protection but Money Claim may not be a permitted claim route.

  3. JM Guest

    Will we ever get a US261? I’m sure the answer is no. Last week I had a United transcontinental flight that was ultimately delayed by over 9 hours for technical reasons. I lost an entire day of my three-day trip and wasted a day of PTO sitting around the airport. UA offered a $75 flight credit as a “goodwill” gesture, while I would’ve gotten over $500 cash if this had happened in the UK or EU.

  4. Anthony Guest

    If a train in Italy is delayed more than an hour, you will receive compensation.
    Thanks to your article about American bad dealings with you, it is not that you finally received it, but it showed us all the deception of American. And if could have been United or Delta or BA.

    There is a power of the internet to inform many people, who make decisions with their money based on the information...

    If a train in Italy is delayed more than an hour, you will receive compensation.
    Thanks to your article about American bad dealings with you, it is not that you finally received it, but it showed us all the deception of American. And if could have been United or Delta or BA.

    There is a power of the internet to inform many people, who make decisions with their money based on the information they have.

    Thats what bothers companys and forces them to do the right thing. Thats too bad. They should be better than that. The world we live in today, might as well be 1950.

  5. Ed Guest

    Since the EU has been successfully lobbied by airlines, passenger rights and compensation are being weakened.
    The UK has the best protection for passengers.
    Switzerland (Swiss) is infamous for very poor passenger compensation. It is not a EU member state but also it has not implemented protections such as eu261 or the UK version for passengers.

    1. CPH-Flyer Diamond

      EC261 applies fully to Switzerland. Swiss will have to compensate as being an EU carrier.

    2. rrapynot Guest

      Switzerland has a bilateral agreement with the EU and is part of the common European aviation area which means it is part of EU261.

    3. Anthony Guest

      Oh yes they sure are, the Swiss. Think they are in for business but they wish to opt out for compensation.

      They now have 39% tariffs with America. Ouch.

  6. Creditcrunch Diamond

    U.K. Train operators operate a ADR ( automatic delay refund) process for any train journey delayed for more than 15mins , its an opt in system and you need to have booked your tickets online and not at the ticket office to receive a refund. There is no tangible reason why UK261 could not follow a similar process, if the delay falls within certain declared criteria the airlines should process the compensation without customers having...

    U.K. Train operators operate a ADR ( automatic delay refund) process for any train journey delayed for more than 15mins , its an opt in system and you need to have booked your tickets online and not at the ticket office to receive a refund. There is no tangible reason why UK261 could not follow a similar process, if the delay falls within certain declared criteria the airlines should process the compensation without customers having to fill in forms and deal with dirty tricks. I encourage any U.k based readers to lobby your MP to harmonise rail and air travel refund /compensation claims Policy.

    1. Duck Ling Guest

      Looking at what compensation is available in other countries (ie virtually nothing) I am pretty happy that EU/UK261 exists at all even if I do have to jump through some hoops sometimes.

      It is definitely far more generous than almost anywhere else in the world give or take one or two examples.

  7. GRkennedy Member

    "I’d always recommend doing everything in your power to request the compensation directly"

    If that doesn't work (and that typically doesn't with easyJet and WizzAir - unlike BA), my recommendation is to use AviationADR. They will easily convince (without taking any money) the airline to cover your compensation+ the associated costs.

    1. Matt Guest

      That requires the airline to be a member of the ADR. BA is a member and uses CEDR. Many airlines refuse and the ADR has no effect as the airline doesn’t have to play. The option is to go to the regulator, UK CAA who has some very good processes. Most airlines will abide by the CAA decision. Some (I’m looking at you Ryanair) will still refuse and make you go to court.

  8. Optimist Guest

    There is nothing in the Montreal Convention - to the best of my knowledge - that allows airlines to decide to only pay for 50% of an item if you can reuse it. If you had to buy something you didn’t need or want because of the delay to your luggage, you are entitled to the reimbursement up to the cap. Airlines do routinely try all sorts of tricks to limit payouts but the legislation does not read this way and you should stand your ground.

  9. Icarus Guest

    Not sure why it merited a separate post since it mirrors EC261 with a fixed GBP amount.

    EC261 is likely to change, therefore once that comes into effect, UK261 won’t as the U.K. isn’t in the EU and not governed by the ECJ.

    For example technical longhaul delays over 4 hrs are currently GBP520/EUR600. However if the ruling changes in the EU to extend the delay time, people departing or terminating in the U.K. will have a better deal.

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JM Guest

Will we ever get a US261? I’m sure the answer is no. Last week I had a United transcontinental flight that was ultimately delayed by over 9 hours for technical reasons. I lost an entire day of my three-day trip and wasted a day of PTO sitting around the airport. UA offered a $75 flight credit as a “goodwill” gesture, while I would’ve gotten over $500 cash if this had happened in the UK or EU.

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Anthony Guest

Oh yes they sure are, the Swiss. Think they are in for business but they wish to opt out for compensation. They now have 39% tariffs with America. Ouch.

1
Duck Ling Guest

Looking at what compensation is available in other countries (ie virtually nothing) I am pretty happy that EU/UK261 exists at all even if I do have to jump through some hoops sometimes. It is definitely far more generous than almost anywhere else in the world give or take one or two examples.

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