For consumers, one positive thing about the pandemic was that many airlines introduced more flexible policies when it comes to changing or canceling tickets. For example, with the “big three” US carriers, you can now generally cancel a ticket, and apply the credit toward a future itinerary.
In the case of American Airlines, the company uses both flight credits and trip credits, and that tends to confuse people. So in this post I wanted to talk about the difference between those credits. There’s a trick to extending the expiration of these, and even to being able to use them for others, so I’ll cover that as well. In separate posts, I’ve written guides to Delta’s eCredits and United’s flight credits.
In this post:
American Airlines travel vouchers explained
Nowadays American Airlines primarily issues two kinds of travel vouchers:
- There are flight credits, which are credits related to a canceled or unused ticket
- There are trip credits, which are credits related to compensation, refunds, and remaining value when exchanging a flight credit
Below you can find a chart that compares trip credits and flight credits. As you can see, the chart also discusses travel vouchers, but for these purposes, we’ll ignore that (these are outdated paper vouchers that a vast majority of people will never deal with).
Trip credits are much more flexible than flight credits, so let me discuss that in more detail below. I’ll then talk about the “trick” to exchanging flight credits for trip credits, which gives you a lot more flexibility.
How American flight credits work
American Airlines flight credits are issued for unused or canceled flight tickets. In other words, if you book a non-refundable ticket with cash and then need to cancel, you’ll be issued a flight credit (some fares, like basic economy fares, don’t offer any residual value).
Here are the general terms associated with flight credits:
- A flight credit can only be used for the same passenger named on the voucher, so you can’t use this for someone else
- A flight credit needs to be used within one year of when the original ticket was issued, and travel has to begin by that date
- A flight credit can only be used for one passenger when booking through aa.com, or for more passengers by contacting reservations (that assumes that there were multiple people on the initial ticket — as stated, only the person who the voucher was issued to can use it)
- You can only redeem one flight credit toward a single flight at a time on aa.com, but you can redeem multiple flight credits toward a single itinerary by contacting reservations
As mentioned above, flight credits are more restrictive than trip credits. However, these are in line with the kinds of vouchers that airlines have historically issued for ticket changes, so there aren’t really any surprises here.
How American trip credits work
American Airlines trip credits are most commonly issued when you have remaining value from a flight credit, or for compensation. In other words, if you book a ticket at least partially with a flight credit and then need to cancel, you’ll be issued a trip credit for the residual value. This offers a huge advantage in terms of flexibility.
Here are the general terms associated with trip credits:
- A trip credit can be used to book travel for anyone, and not just the person who the ticket was initially for
- A trip credit needs to be used within one year of when the trip credit was issued (rather than when the original ticket was issued), and you only need to book by then, and not actually commence travel by then
- You can use up to eight trip credits for up to nine passengers when booking directly on aa.com, meaning you can use multiple trip credits for a single itinerary
Trip credits give you a huge amount of flexibility. Almost think of them like airline gift cards, except they do have an expiration date.
How to redeem American flight & trip credits
How do you find and redeem any American Airlines flight or trip credits you have?
Let me start by saying that if you’re canceling a ticket that offers some residual value, you’ll just want to take note of the ticket number of the itinerary you canceled, because that’s what your credit will be associated with.
If you’re an AAdvantage member and have your number linked to your itinerary, you should automatically see the credit posted in your account, under the “Account summary” and then “Travel credit’ section.
There you can select any credit in your account by clicking “View details.” You’ll see a trip credit number listed there.
When you’re ready to book with that credit, just go through the usual booking process, and on the final payment page, you’ll see the option to apply a credit.
Just select either flight credit or trip credit, and then enter the number associated with it.
How to avoid vouchers expiring, use them for someone else
Understandably, many people might find themselves in a situation where they can’t redeem an American Airlines flight credit. For example, maybe the expiration date is approaching, or maybe you don’t want to use the voucher for yourself, but rather want to use it for someone else.
Fortunately there’s a creative solution. Just booking any ticket will turn your flight credit into a trip credit, and give you a huge amount of flexibility. For example, say you have a $1,000 American Airlines flight credit. If you were to book a cheap $60 ticket from Los Angeles to San Francisco with that, you’d be issued a $940 trip credit, reflecting the residual value:
- You could then use that voucher for anyone, and not just yourself
- You’d then have a whole additional year to use the voucher (and you only have to book within that year, rather than travel within that year)
That gives you valuable flexibility, and I think this is an opportunity that many people overlook, especially those who have flight credits but aren’t frequent flyers with the airline.
Similarly, if you have a trip credit that’s expiring soon, you can simply use it to book a new ticket (ideally of equal or greater value, so you don’t lose any of your credit) for the future, and then if and when you cancel that, you’ll get a trip credit back for that amount, once again valid for a year.
Bottom line
Nowadays most American Airlines tickets have quite a bit of flexibility. Some people are confused by the distinction between flight credits and trip credits. The good news is that you can use this difference to your advantage, especially if your voucher is expiring, or if you want to use a voucher for someone else.
What has your experience been with American flight credits and trip credits?
I bought 4 tickets June 11 2024 to flight in Dec 2024 but I can’t make the trip and I can’t flight again until July 2025. How can I get a trip credit instead of flight credit
I am trying to book a one way ticket and NOT fly but turn flight credit into trip credit, trying to save $2000 worth of tickets. will this work? of if I am a no show will it change anything
We canceled flights originating from Auckland NZ to the USA. Then we rebooked via Sydney. I did this because of a better chance to use my SWUs.
When trying to book my wife a flight to Vegas there was a problem with how they put here name on the credit, they added Mrs, so it kept rejecting as the name did not match how it is on her AA Advantage account.
Called reservations, wherby...
We canceled flights originating from Auckland NZ to the USA. Then we rebooked via Sydney. I did this because of a better chance to use my SWUs.
When trying to book my wife a flight to Vegas there was a problem with how they put here name on the credit, they added Mrs, so it kept rejecting as the name did not match how it is on her AA Advantage account.
Called reservations, wherby they told me that flight credits for a flight originating outside the USA it only available to use for another flight from the same city, hence Auckland.
When I look at the flight credit rules on AA.com, I see nothing regarding that information. How can one play by the rules if they are not upfront with the rules?
Screenshot is out of date. Cancellations through aa.com now offer trip credit rather than flight credit. Over the phone, it's still flight credit.
How do I know if this is a trip credit or a flight credit? I once downgraded from first class to regular class to get this credit. I then booked a flight that was refundabled and cancelled it.
The first leg of a connecting flight was delayed due to AA over-fueling the plane, I missed my connecting flight and was told there were no hotels in Miami (spring break) and they could get me out on the last flight out the next day. I decided to rent a car and drive from Miami to Savannah. Am I entitled to any reimbursement either for the connecting flight or rental car?
I cancelled a flight last June that I originally booked in Nov of 22. I had a stroke a couple months before the flight and wasn’t able to make the trip so I got flight credit. I thought it expired a year after cancellation but found out it was from purchase date. I tried to rebook for this June just now and found that out. That was a $550 ticket. There shouldn’t even be an...
I cancelled a flight last June that I originally booked in Nov of 22. I had a stroke a couple months before the flight and wasn’t able to make the trip so I got flight credit. I thought it expired a year after cancellation but found out it was from purchase date. I tried to rebook for this June just now and found that out. That was a $550 ticket. There shouldn’t even be an expiration date. It’s not their money if no flight. I’m trying to get help with this. Any suggestions I did the customer relation mail in. Haven’t heard back yet
I fell the day before my trip and could not walk. Can I get credit for this ticket? I would like to use the same flight (to visit my Mom) at a later date.
This post is very helpful. I was in Buenos Aires and canceled some plans and needed to fly home 3 days earlier. I called American Airlines and "canceled" my flight home to Seattle. I booked a new flight home from Buenos Aires and used a CC. Customer Service told me I'd have a year. I tried to book a round trip domestic ticket last week and called Customer Service to utilize the "number" they sent...
This post is very helpful. I was in Buenos Aires and canceled some plans and needed to fly home 3 days earlier. I called American Airlines and "canceled" my flight home to Seattle. I booked a new flight home from Buenos Aires and used a CC. Customer Service told me I'd have a year. I tried to book a round trip domestic ticket last week and called Customer Service to utilize the "number" they sent me in an email that won't show up on my membership. Turns out I can NOT use the amount towards ANY flight but a flight originating from Buenos Aires! I think now I have a "FLIGHT" credit versus a more usable "TRIP" credit. I don't see anyway to use the roughly 4K "FLIGHT" credit since I can only do a flight orginating from Buenos Aires. What a rip off that leaves a sour taste in my mouth towards AA!
One important discovery about partially used credits I found out the hard way. If you book a flight for multiple people and there is any credit left, it will not stay assigned to the person the credit was initially assigned to even if they are a ticketed passenger on the same reservation, but rather will be created as a new credit to the person who is listed last on your reservation. In my case, I...
One important discovery about partially used credits I found out the hard way. If you book a flight for multiple people and there is any credit left, it will not stay assigned to the person the credit was initially assigned to even if they are a ticketed passenger on the same reservation, but rather will be created as a new credit to the person who is listed last on your reservation. In my case, I had a little over $200 left on my credit and after booking a flight for several of us, the credit was then issued to the last person on the reservation instead of staying assigned to myself. This does not seem logical to me, so I did want to warn others that this will happen (at least as of September 2023). Customer service will not move the credit back to your account unless you fight it for a while and then get the person it was re-assigned to fill out a form that is hard to find with a testimonial stating that they want to move the credit back to the original owner. Also, you will not be notified of this credit number unless you reach out to the last person on the reservation and ask them for it. Then you both have it, so hope that person is a good friend since AA just gave them your flight credit info, or from AA perspective, you intended to gift it to them since they were listed last on the reservation (even though they do not warn you this will occur on any of their terms and agreement nor during the booking process).
I just cancelled an international flight that was listed "'flexible" but was not allowed a refund which is what we wanted. We were issued a Trip Credit which allows only for U.S. flights and not international of which we are going to reschedule! Try using a nearly $10K flight credit in the U.S. for 1 passenger (instead of 2) even if you fly Business or First!
Thanks for this post, it was very timely. I have a trip credit expiring in about a month and was trying to figure out the ins and outs. You answered my biggest question: if i need to change or cancel the trip i book with it, am i screwed? Sounds like it works out well, re-upping the credit.
In early 2020 I booked several trips on AA. I ended up with both flight and trip credits. I lost credits because they expired before I realized I had then and I also asked AA to reissue other credits bc I wasn’t able to use then before they expired. All in all I wished I had been reimbursed, but they was not a possibility. LA did reimbursed me every single booking without penalty, even though...
In early 2020 I booked several trips on AA. I ended up with both flight and trip credits. I lost credits because they expired before I realized I had then and I also asked AA to reissue other credits bc I wasn’t able to use then before they expired. All in all I wished I had been reimbursed, but they was not a possibility. LA did reimbursed me every single booking without penalty, even though that took a while. Airline customer service is usually so weird and annoying. Even corner shops provide better, more straightforward service.
That they needed a matrix (and this blog post really, which is great btw) should have been a signal they had it all wrong.
Wish they would follow SWA lead and consolidate all flight credits and get rid of expiration dates. No reason to consider flight and trip credits different.
Note: if you have a credit and want to book a flight from an international destination back to USA on AA.com and part of that trip is on a partner airline the credits are useless...
Your stock photo from OGG :(
They make the Flight Credit too annoying to deal with. I rarely travel alone, so i always have to call to use the Flight Credits. It is also annoying that i can't click on the Flight Credit on the website and see how much it is for. So I try to keep a record of what they should be and hope that amount gets credited each time i call to use it.
AA reps are super confused by rules of these credits. I have a $1300 trip credit expiring on Aug 16th 2023. Wanted to use it on a 3 person itinerary in Oct to Cancun for $1280. AA.com won't allow me. So I firstly did a online chat. The rep told me it cannot be used for children (there is one child in the party). Then I had to call. The phone rep told me I...
AA reps are super confused by rules of these credits. I have a $1300 trip credit expiring on Aug 16th 2023. Wanted to use it on a 3 person itinerary in Oct to Cancun for $1280. AA.com won't allow me. So I firstly did a online chat. The rep told me it cannot be used for children (there is one child in the party). Then I had to call. The phone rep told me I have to fly before August 16th 2023 to be able to use it. At this point I am so confused. Shall I call them again?
Oh worst of the worst, I then booked a $114 one way ticket (aa.com allowed me to) and hoped the rest of it will become a new trip credit. It did not. Now I have a $114 flight credit with an expiration date of Aug 15th 2023 and the rest of the money on the trip credit with the same expiration date of Aug 16th 2023!
Fly by the expiration date sounds correct. (Also, credits are def too complex for the chat support, which is pretty low level.)
Not according to this article: "A trip credit needs to be used within one year of when the trip credit was issued (rather than when the original ticket was issued), and you only need to book by then, and not actually commence travel by then"
Did you find a resolution? I have flight credit expiring at the end of the year too.
Is this similar to how United's credits work. I'd appreciate a write-up on that if you could publish it
Recently got the following email from American after canceling a flight and receiving a flight credit which they automatically converted to a trip credit. Makes me suspect they are moving to a trip credit only model.
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We’re making it easier to redeem your unused travel credit for when you’re ready to travel again. Previously when your travel plans changed, we issued a Flight Credit for the value of your unused trip. Now,...
Recently got the following email from American after canceling a flight and receiving a flight credit which they automatically converted to a trip credit. Makes me suspect they are moving to a trip credit only model.
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We’re making it easier to redeem your unused travel credit for when you’re ready to travel again. Previously when your travel plans changed, we issued a Flight Credit for the value of your unused trip. Now, we’re converting your Flight Credit to a Trip Credit so you have more flexibility to pay for future travel. Here’s the benefits of your new Trip Credit:
Combine up to 8 Trip Credits to buy tickets
Redeem them on aa.com or by calling Reservations
This scheme of credits is needlessly complex. That imposes a cost to AA, in burdensome training needs and the increased potential for confusion among frontline representatives, which is hard to offset by the savings from breakage.
AA is probably not measuring the full impact of confusing their reps; when policies are simple, reps deliver better customer service, which increases customer satisfaction and thus retention and revenue.
Why not do away with all credits and just...
This scheme of credits is needlessly complex. That imposes a cost to AA, in burdensome training needs and the increased potential for confusion among frontline representatives, which is hard to offset by the savings from breakage.
AA is probably not measuring the full impact of confusing their reps; when policies are simple, reps deliver better customer service, which increases customer satisfaction and thus retention and revenue.
Why not do away with all credits and just issue miles or gift cards?
Huh? Miles get devalued. Cash value is much better. I don’t want miles when I cancel a flight; I want the dollar amount for a future purchase.
Oof… don't look too closely at inflation rates in the last year :)
Apparently you do not know abput the level of complexity in their IT systems, if you think the cost to change would be minimal. If so, it would have been done