In December 2016, a new United Club was opened at LAX. United can't seem to decide what they want to do with LA, and whether it's a hub or focus city. The new United Club certainly shows their investment in the airport, and I was excited to check it out. In December Nick wrote a…
Continue reading: Review: United Club Los Angeles Airport
Share your questions, experiences, and thoughts below.
Lucky,
You completely missed a part of the lounge. Immediately behind the top of the escalators is the customer service desk area for agent assisted flight changes, and sort of hidden to the right of that are several private phone rooms (the cubicles you are asking for).
Phil
Lack of showers in UC (even with a different Polaris Lounge) is still an issue. This puts the UC a level below the AA Admiral's Club.
The restroom doesn't look all that great - pretty much institutional like other UC restrooms (except LHR). No picture of the stalls - but are they full doors or just partial doors?
People are paying to enter the UC - via membership, expensive CC, etc. They expect a quality of restroom above what is in the terminal. They should have more luxury restrooms, which does not appear to be the case here.
The Coke Freestyle machine is a nice touch. Hope they bring these to more lounges.
Thanks for the review. Will be visiting there Saturday evening before taking a red eye back to Washington.
This has to be the most dreary lounge in the free world... United had an enormous opportunity to turn their image around, but no they built the world's largest cafeteria. Somebody in United needs to understand that it costs not a whole lot more to build a series of more unique and relaxing spaces, instead of a cavernous warehouse with a few area rugs and 3 varieties of chairs. And what's worse is they subject their very most valuable customers to this. Most large airports in the world have better space OUTSIDE the lounges than United has created inside this supposed temple of luxury. So depressing.
I'm totally agree with Randy. We expect more than what's United Club offered now, especially we expect showers in those lounges.
Ben,
One of the more frustrating recent developments at this and all other domestic UAL lounges is the end of the breakfast service at 10:00 AM! It used to be 11:00, then changes at 10:30. Now at 10:00 you will see the lounge staff (airport employees) pull breakfast items such as oatmeal, cereal, diced fruit and yogurt and begin to bring out savory cheese & crackers, vegetable sticks and soup. Clearly the employees are just following a schedule as instructed, one that the airline creates/dictates. Yet on multiple occasions when I ask/complain to UNITED staff about the early changeover, they have no explanation for it. They have even said it was the (contract) lounge employees-that set it up and break it down-decision.
If you're a regular visitor to United lounges, I would seriously complain about this unfavorable new schedule, if not in person than online.
I find the design of the lounge quite nice. The amount of seating means that it never has the overcrowding issues that the old RCC had, even before the merger. Also, and I'm not sure this is true, but those list prices for the champagne are the old prices. I believe both are less expensive now.
As for showers, it is pretty obvious that United has decided to scrap them in the regular UCs and leave them only for Polaris lounges.
How did you get into UC with your HK ticket?
I thought your departing flight needed to be international premium cabin to get into a *A lounge?
Terribly disappointed, the lounge at Heathrow is a friendly buzzy place, the entrance is staffed by friendly ladies who care, at LAX the check in to the lounge felt more akin to a hotel reception and just not particularly friendly….was looking forward to a shower before travel but of course NO SHOWERS.
I find it pretty stingy that they levy a charge of $12 for a glass of wine, the House wine was Chardonnay which is not my wine of choice. At LHR there are choices of complimentary wine and I only wanted a glass of Sauvignon Blanc which I would consider to be fairly standard…..My largest problem was that I could not get a glass of water! I have an allergy to artificial sweeteners and all the water is pushed through a dispenser which also serves soda, I therefore could not risk the water. The bartender was not in the least interested in helping…just a glass of tap water would have been great! All in all, the lounge fails to compete with other International Business class lounges and would not encourage me to choose United over other airlines….a pity as the lounge at LHR was really rather good