Review: United Club Hong Kong Airport
My flight from Hong Kong arrived shortly before 7PM, while my connecting flight back to San Francisco on Singapore Airlines was at 11:30PM. Upon arrival I tried to find the Singapore Airlines transit desk, since I didn't yet have a boarding pass for my return flight. It was quite a trek to the transit desk,…
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It doesn't look like much has changed in the UA lounge, other than the furniture looks newer than my last visit there. The angular hightop desk at the edge is the same table that was there in 2008.
The first class section of United Club in Hong Kong is pretty on point. There is full service and made by order meals. As I always fly on upgraded ticket to Singapore Fromm Hong Kong, the experience is great.
I visited the United Club HKG about a year ago and I don't remember it looking any different, though it does look like maybe most of the chairs are new?
Since many parts of the lounge don't really have walls or a ceiling, I'm not sure what you could really renovate anyway.
Can't wait for that Amex Centurion Lounge to open in HKG! I'm assuming it will be much better than the Star Alliance Carriers lounges, yet slightly below The Pier of Cathay Pacific. Anyone know when it is going to open?
I echo the sentiments about SQ's offerings there. Great food and beverage, but even their First Class lounge seems dungeon-esque. Had breakfast there and caught up on some work late last year and it was kind of depressing. Just seemed small and stuffy and not particularly inviting. Thank goodness for high-end mimosas.
It hasn't changed in 4-5 years, so in other words not yet remodeled. Despite that I still think it's one of the better "old" United lounges, although the food stations are sparse and not very appetizing as you noted. They're also pretty slow in refilling them when it gets busy. Regardless it's better than sitting in the terminal on a long layover.
I'm surprised your transit desk agents were so nonplussed. Doesn't anyone fly as a courier anymore?
I was in the SQ lounge last month and it was likewise crowded. People were hovering around the food, waiting for things to be brought out and stuff disappeared in seconds. And people wer circling around, ready to pounce on open seats. Not relaxing at all.
You need to take another look at The Pier. Last time I was there I found it to be dirty and grimey and the food wasn't rotated during the 4 hours I was there. Yuck. Lounges change quality over time so maybe the United wasn't so bad.
A little disappointed that the HK United Lounge isn't a little nicer.
I was in the United LHR lounge last year, and loved it. I think the space was beautiful, and especially the main bar. I'm a sucker for a nice bar setup. I really enjoy the Pier, and again the bar in there is another nice one. 🙂 I never had a chance to visit the VS Clubhouse when it was open in HKG, and that is one I really wanted to see. Loving the short but interesting United trip report(s).
The United lounge was renovated in 2015-2016 where there was a chair overhaul, so you'll be able to see that the chairs are much fresher than they were the last time you visited in 2010. You're right about the rest of the lounge, though, it hasn't changed a ton.
@ ss – The Pier is still great (at least the business class side), I think they just had a bad day of cleaning when you visited...
Is it really the full United Airlines experience without the savage beating?
Thanks for the review, Lucky. I was in the same lounge end of 2016 (before renovation) and it seems little has changed. The food quality was OK (SilverKris probably had better food), and being open to the outside, you can hear sounds see people from below, which is good if your'e people-watching but no good if you're trying to get some quiet time. The showers were appreciated as I was connecting between 12+hr and and 6+ hr flights.
I was actually in the Kris Flyer lounge around the same time as you and flew back to SFO on the same SQ2 flight. I made a video here and you can watch in the video that some old German guy started yelling at me to stop recording. https://www.youtube.com/watch?v=0PYl3lPkPm0
I found it interesting that you mentioned the lounge was filled with Germans and found it uncomfortable to take pictures and do a full review. This is something that I am not aware of and was wondering if you could shed more light on.
Lucky, I love your reviews and your pictures are always brilliant. I couldn't help but notice the wine selection. Rex-Goliath? That's what you'll serve to Economy inflight. United First Class lounge serves Veuve Cliquot the last time I was there. Will be in HKG in a few months, will definitely skip United and go straight to Kris Flyer lounge.
Cathay's lounges serve Moet & Chandon champagne and United serves Rex-Goliath wine? That's embarrassing. United's liquor selection looks poor as well, middle of the shelf. I have nothing good to say about United.
