@Andrew agreed. When I initially looked to refinance my Student Loan, they deemed that my graduate school wasnt on their "approved list" of schools. It wasnt Stanford or Harvard, but it was very well respected and highly ranked. And were incredibly rude about their reasoning and in conversation, there was an utmost arrogance. Then they had the nerve to routinely personally contact me for other personal loan and credit options.
A buddy of mine works for an ad agency that handles their media buying. The SoFi team was boasting in an early meeting about their criteria and how flawless their vetting was. He mentioned "a friend" that was looking to refinance and rattled off my stats, and they glowlingly responded that "its sounds like one of our ideal candidates, he should apply!"...then he hit them with the truth and they got quiet.
So many other companies that are more worthwhile IMO