My Malaysia Airlines flight to Tokyo Narita was departing at 9:40AM, though I ended up heading to the lounge around 3AM. That's because I was staying at the Sama-Sama Express Hotel located within the terminal, and when I woke up in the middle of the night and couldn't sleep, I figured I might as well…
Continue reading: Review: Malaysia Airlines Golden Lounge Kuala Lumpur Airport
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I went through KUL airport twice in January. As a 1st class passenger (always paid ticket) I had access to the private room in the 1st class section but nothing special there. The business class section is better than the first class section IMHO: more room, food and the Airco does not blast like crazy.
@CC in fact the main terminal Regional MH Business lounge is every bit as good as the Satellite one. In fact I prefer the main terminal lounge as it has everything the satellite ones, and it's often much quieter with better tarmac views. However the domestic one is appalling thought, give that a miss.
@ SK -- Hah, indeed. I go out of my way to arrive at lounges early so I can take pictures without people in them.
I too generally prefer the business class lounge to the first class lounge at KUL - it's nice to pick from the buffet and also see your noodles being prepared live
They lack basic customer service because you turned up at 3am and they couldn’t serve coffee? That’s harsh. I’d like to share another experience at this exact same lounge which left me speechless in a good way. I had an overnight transit and decided to sleep in a corner of the lounge instead of the transit hotel. Halfway through my sleep, one of the staff actually came by to offer me a blanket. That’s a level of customer service I’d never expect from any lounge staff!
@ Sean b -- Happy to hear you had a great experience. No, I wasn't saying that one example was the only reason the airline lacks customer service, it's just a general feeling I've had with the airline. Their onboard and ground service is highly inconsistent, in my experience.
Cheers @lucky thanks for clearing that up. Looking forward to your biz suites review. Hope the BS isnt actually BS 😉
That’s one of the only lounges I’ve ever been to. I love the pink guava juice national drink of Malaysia.
There’s a nap area with 6 daybeds you missed. I used it last week. They offered a blanket and a wake up according to my boarding time.
I was at this lounge last summer during a 3 hour connection between BKK and Denpasar. Beautiful experience. I was there during the day and found it to be staffed extremely well. The food was well prepared, hot and with a decent variety of local as well as western dishes. I really enjoyed the coffee and looking out over the tarmac.
Well written post!
We were in this Malaysia Air lounge in January while we were waiting for a flight from KL to Bangkok. We thought it was a great lounge - food, staff, and furniture were all excellent. I am about to book business class seats again on Malaysia Air (SIN-KL roundtrip) so we can enjoy the lounge again.
Nasi lemak! The rice + eggs + peanuts + cucumbers + dried fish + other stuff in the picture below mixed together is incredibly delicious! I had it when I visited possibly a different Malaysia Airlines KL lounge, and I've been dreaming of it ever since.
Actually if you visit the lounge in the day, the customer service is pretty awesome. There will constantly be staff members walking around the lounge to assist passengers with any needs. Yes, I agree - This is indeed better than SilverKris lounge in SIN.
I'm not sure but my experience wasn't that positive in this lounge. It's beautiful, sure. But I found the food selection at dinner to be quite lacking. Laksa Johor was good but the buffet selection was much less than I expected, at least around dinner time. I think there was 1 or 2 hot dishes and the rest were salads and light bites. This was in Jan this year so not sure if things have changed.
I was there last summer, arriving on the last flight from KCH and heading out on the first flight to DOH. The food service all stopped at around midnight and it made it rather unpleasant for me as I was still hungry! The lounge was also very busy up until some fo the last major flights left and then my wife and I had space to stretch out and sleep for a bit.
Just visited this lounge last week. The lounge is huge and love the atmosphere HOWEVER I do think that the food choice are lacking here. The coffee are tasty here plus the cookies.