Qantas Asks Management To Work As Baggage Handlers

If you have 100 managers that you can reassign to other duties, then you have 100 too many managers.

Right on the money….. too heavy AT THE TOP

Glad that the illegal outsourcing of 2000 workers is working out well for Qantas.

If anything leadership by example should be in play here, either Alan Joyce leads this movement physically himself or the board asks him to take a pay cut so that they can pay more to get contractors.

Good, let them go sort luggage.

Other European airlines are also doing this

Management roles exist all throughout a company, not just in the corp HQ building

Outsourcing and factories relocation overseas are not illegal. They are the bedrocks of capitalism to enlarge profits. When the economy tanks, the rank and file are first on the chopping block. Unions that agree to the layoffs in bad time should demand that when good time roars back, the executives and management must face cutbacks on bonuses, perks and pay increases while the rank and file will reap the benefits that they sacrifice in economic downturn. It is a fair trade-off between social equity and shareholders' greed. China has fifteen year plan and US has quarterly profit goals or election cycle's agendas. Is it any wonder who will reign supreme in our lifetime, say in three decades?

This reeks of hubris. Just because a job doesn't require a college education doesn't mean it doesn't require skills and training.

Placing someone from an office job on the tarmac of a busy airport is just asking for trouble, and will likely cause more operational delays from their mess-ups than they solve.

Baggage handlers, ramp workers, etc. are all highly skilled workers. Does the CEO think you can take a ramp worker and have him run the company after a couple days of orientation? No? Then why does he assume that some guy who's been behind a desk all his life can be efficient on the ramp with the same training?

Whatever cost savings they think they're getting will be out the window the first time an inexperienced baggage driver rams an aircraft and causes several million dollars worth of damage.

TWU (union) posted a photo (and obvious smart comment) of him with baggage handlers yesterday. Not sure he was actually helping though.

Actually there were some nasty comments the day before about the fitness levels of the execs to do this!

Under Australian law QF illegally sacked their baggage handlers about 1500. They were then offered their positions back with reduced salary and perks, unfortunately for the management who thought this up less than 1100 took up this offer. It's still before the courts and what baggage handlers they have left are still departing quicker than they can be replaced. A bit to go yet.

I don't know about work practice in America, but in Australia and N.Z. this 'all-hands-on-board' practice is not unusual in both business and gov't bodies. It's not an everyday occurrence, to be sure, but it's definitely not unusual in the Australian context, when the need arises. I personally recall seeing a Brisbane mayor and his councillors having to empty public rubbish bins during a sanitation workers' strike. And in business there have been examples of 'bosses' manning shop floors, making deliveries etc etc, especially during COVID. It's really not THAT big a deal here in Oz. Now having said all that, I think Joyce is a mediocre manager in his handling of both staff and pax. His LCC outlook has degraded the customer experience to a point where many locals choose foreign airlines (i.e. SQ and EK) and company job tenure is precarious, even in good times.

If anything this is a cooked up PR stunt saying Qantas cares. In the meantime passengers say if the plane is delayed or canceled and the baggage is lost the passengers say they have been ‘Joyced’. (Reference to Alan Joyce who is the CEO of Qantas).

As a lawyer, I would be concerned about the health and safety implications of this decision. I presume indemnities are at the ready.

@ Carrie

Indeed.

FWIW there are number of core competencies (attached below).

Performance needs to comply with any CASA safety directives relevant to the operation.

There would also be the need for security clearance (ASIC), if not already held by the staff member (or be under constant supervisiona s a registered visitor).

There would also be a need for an Authority to Drive Airside (essentially a driver's licence to drive within the airport perimeter) at Category 2 level (permission to drive on airside roads and aprons) before being able to drive any vehicles.

There would also be the need be competent at driving / operating the machinery (belts and tug, etc.) as may be required.

There would also need to be safety training on the operation environment (ramp / apron safety and baggage make up area) - everything from safe operations in proximity to aircraft, to FOD, to fuel cutoff switches, etc etc.

In short, it's hard to see how any manager unfamiliar with such operation could be anything, but a bl---dy nuisance!

Core competencies:

Baggage handling is conducted in accordance with equipment involved, operational priorities and requirements, and directions from supervisor or team leader

1.2

Appropriate personal protective equipment (PPE) is selected, fitted and worn in accordance with established workplace procedures

1.3

Hazards are identified, risks are assessed and hazard management is implemented

1.4

Correct manual handling principles and techniques are applied at all times when handling various types, weight and shapes of baggage

1.5

Luggage tags are checked to identify any special loading characteristics

1.6

Baggage is lifted and manoeuvred in accordance with work health and safety (WHS)/occupational health and safety (OHS) and workplace procedures relevant to baggage tag indications

1.7

Baggage with unusual shape or perceived hazard is identified and appropriate assistance is sought from other team members to lift and move baggage concerned

1.8

Baggage is stacked on or in baggage storage or movement areas in accordance with WHS/OHS and workplace procedures

1.9

Late baggage is collected, handled and delivered to aircraft in accordance with workplace procedures

2

Deal with abnormal baggage handling situations

2.1

Baggage identified as heavy, fragile or having other unusual characteristics is handled in accordance with workplace procedures and regulatory requirements specified for type of baggage concerned

2.2

Baggage with an unintelligible or missing tag is identified and processed/reported in accordance with procedures for baggage handling system concerned

2.3

Baggage that has been damaged is identified and reported/processed in accordance with workplace procedures

2.4

Baggage identified as leaking unidentifiable or potentially hazardous/dangerous substances is isolated and reported in accordance with workplace procedures and regulatory requirements

2.5

Baggage suspected of being a potential security risk is immediately isolated and reported in accordance with workplace security requirements

2.6

Problems that may occur during baggage handling operations are identified and appropriate action is taken to rectify and/or report problems in accordance with workplace procedures and regulatory requirements

2.7

Safety hazards in baggage handling work area are identified and appropriate action is taken to minimise/eliminate risk in accordance with WHS/OHS procedures and workplace hazard control strategies

If Qantas ( a big if) tried to recruit baggage handlers and ancillary ground positions as permanent employees on the Qantas payroll they would have no trouble filling them. The reason they lost all their ground people is that when the Government lagesse ran out they just sacked ( if that's the right word) them. Many found better paid jobs outside the aviation indusrtry and are not interested in returning. So Qantas is going to need a few fat carrots to dangle. A big ask for an airline known by many as the Queen of Mean!
Wouldnt surprise me to see a photo op of Alan Joyce decked out in a hi-vis vest (small size) and hardhat slinging one or two bags on the conveyor belt for all of 15 seconds. Managerial brown-nosers would see an opportunity to score brownie points to assist their ladder climbing no doubt!

"Shrewd" is certainly one way to describe Qantas' management of its workers. "Misanthropic" might be better, though. Under Joyce, QF never misses an opportunity to prove how little it values its workers. Whether it's sacking thousands after getting billions of government support payments or leaving customers stranded worldwide rather than negotiate in good faith with a union, nothing will be allowed to get in the way of Joyce and a massive bonus.