Just under a week ago I wrote about how Air Canada's spun off frequent flyer program, Aeroplan, seemed to have removed all awards from their website that didn't include travel to or from the United States or Canada. This was an odd change for them to make without any sort of an explanation, other than…
Continue reading: Aeroplan Has A New Fraud Prevention Policy When Redeeming Miles
Share your questions, experiences, and thoughts below.
Ben, this is nothing new. I'm an Aeroplan member based in the UK and I can't remember a time when I haven't had to call in to give card details over the phone when booking rewards. The only exception was a routing within North America. They even have a local toll free UK number to reach the contact centre.
The lack of an open call center has caused me not to transfer to Aeroplan probably seven times.
If you like to wait on hold for extended periods of time Aeroplan is the program for you! If you want to experience Lufthansa first award blocking Aeroplan is the program for you! Once my balance is used, I will NEVER transfer to Aeroplan again. Can't wait to see them gone.
rubbish i'm not canada based and i've redeemed rewards before numerous times for awards in europe and asia and never had to call in..,so don't know what that once guy is talking about.
Nothing new, they just extended the policy to more flights. When booking intra eu flights, this has been the case for years.
The only thing worse than Aeroplan is Air Canada. Air Canada has abysmal customer service, rude employees and littke to no customer service standards.
Aeroplan does have its value but you need to put up with what you write about.......and Air Canada
Does anyone actually have a number at Aeroplan I can call for reporting fraudulent activity? The numbers given on the website require me to enter my membership number, except I never submitted a registration to begin with... Any help is greatly appreciated.