The Sheraton Frankfurt Airport is one of the better airport hotels out there, at least for those staying in their club wing. While the rooms in their standard wing aren’t noteworthy, the hotel has nice club rooms, and a very nice club lounge, especially for an airport Sheraton.
Continue reading: One Sheraton Hotel Discontinues SPG Platinum Lounge Access For Non-Guests
Share your questions, experiences, and thoughts below.
I didn't realize this policy existed (I read OMAAT every day, so I must have forgotten after I read your initial 2016 post), but I usually stay at the Sheraton and as *G have access to the LH Senator lounges, among others, if it is only a layover. The only time this would have been relevant to me was the one time I stayed at the Hilton Garden Inn when it was significantly cheaper, so I can understand why the Sheraton might not want to give me the benefit of lounge access in that case. In fact, knowledge of the policy might have caused me to stay fewer times at the Sheraton, as the lounge is something I value. So it seems fair to me.
Does SPG pay a fee to properties when guest access their lounge? If not, I can see why they would change this policy to only paid guest.
Old news, though. I already knew about this a month ago from Loyalty Lobbby, lol.
Do you have to make a snide comment about British Airways every few posts? It's getting pretty old now.
@ Ross -- That wasn't a snide comment, that was a compliment. What am I missing?
Him, looks like a generous policy was abused, as lucky indicated as likely - but I can attest to almost any hotel in the Marriott, Hilton and Sheraton brands extending hospitality to lobby guests identifying as loyalty members. When traveling overseas I have popped into all of these. An era, identifying my loyalty program level (top tier, for 2 of them lifetime, of course) - and requesting a basic amenity such as WiFi, business center, bottled water or general “help I’m out of my element/native land” assistance - i’ve Never been told no. Front line associates with hospitality training will only say no if a policy was generated to do so.
@CP
Agree 100%. This benefit is counter productive - will make less guests stay at the hotel, and has the potential to inconvenience guests who are staying.
I agree with Michael though. If someone walked in and asked if they could use the lounge to do some work and freshen up, I'd say they are more than likely to get in, unless the lounge was unusually busy.