So let's fast forward through the rest of the trip for a moment (which I'll be covering in detail over the next few days) to my EWR experience today. After flying FRA-EWR on Lufthansa I was booked on US from EWR to CLT to TPA, all in First. I couldn't figure out what gate my…
Continue reading: Funny yet sad day at EWR today!
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Wow. I actually got angry as I read this. I've been told "there's no availability" on another carrier and couldn't think of what to say when it was obvious that they hadn't even bothered to look. I'll keep this in mind and simply call them out on their obvious lack of effort next time. I hope you do get around to reporting them.
The laziness of some agents is appalling. Last week, a UA agent refused to consider VDBing me over to F9 for DEN-SAN, saying they were full. When I pointed out that they were clearly selling seats on their website, she told me I didn't know what I was talking about. Nice.
Lucky,- It is just sad how so many agents do not care about the people who keep them employed (the pax). They do not like helping the pax and always seem to laugh at them or dismiss them. I experinced an employee like this at DCA on US while with my family going to Naples. I do not know why the agents are like this towards the customers but It is not right. It always seems to happen on US. They try to dismiss the passengers and never give them their best when trying to help them.
UGH. Simply UGH.
The attitude for the US Air agent is simply unacceptable. At the same time, they probably should have considered other NYC area airports, or at least reaccomodate you in F on the CO flight. Granted, the silver lining is you got a bit more BIS UA miles.