Yesterday I flew SFO-LAX-SFO, both flights being in first class on the 757. The flight from SFO-LAX was awful. While there were pre-departure beverages, there was no service once we were airborne "due to the short duration of the flight." Now, I've probably flown this route 100 times, and I've always had a beverage service,…
Continue reading: The worst crew and the best crew I’ve had in ages, all within hours of each other
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While I agree with you, I wouldn't get bent out of shape about not getting a Coke on a SFO-LAX trip (or vice versa). I think everyone will survive.
@mark -- Sure, everyone will survive. But is it now up to the FAs to decide what length of flight warrants them getting their butt out of the jump seat to offer drinks? I've been on flights only slightly longer than SFO-LAX where a full meal was served. In coach. Oh, right, I forgot, that was not in the US.
@Lucky -- are you going to write UA about this?
My record on this flight is 4 vodka tonics, although 3 is the norm. Never had your situation happen to me. Once had a pregnant FA hustle for the entire hour by herself.
Ah the inconsistencies. No wonder the US airlines don't even appear on the top airlines awards recently announced.
Lucky, I have to agree that United seems to provide the highest highs and the lowest lows. On a trip last December my outbound to Madison via Denver had an outstanding pair of FA's in F (SAN-DEN). They were very appreciative when I gave each of them an "attaboy" coupon. On the return, I was lied to by ground staff and then stranded overnight at the airport. I even had a boarding pass for a flight to a different SoCal airport, got to the end of the ramp and was told I had to return to the gate as she just closed the door to the plane. Instead of leaving the terminal to brave negative temps outside to get to a hotel, I crashed out in the terminal (nice and clean and warm - props to DEN). It was ugly, ugly, ugly.
You have to write a letter to UA WHQ to report the inconsistencies in the F service on the sfo-lax flight. FAs should not be allowed to arbitrarily decide whether he/she thinks the flight is of "short duration" that a service cannot be offered. The line about the service being at the pilot's discretion is bull, imo. As you have noted, there are examples of other airlines which are capable of offering beverage and meal service on flights of similar or shorter duration than sfo-lax - intra europe and australia are the ones I have experienced - so the FA's reasoning is flawed.