Broadly speaking, we’ve seen a growing number of hotels try to find loopholes in order to avoid having to deliver all elite perks. It’s an area where not all hotel groups are created equal, and Hyatt is generally better than Marriott, for example. Well, here’s a case where a Hyatt property is making a suspicious…
Continue reading: The Park Hyatt Tokyo Now Claims It’s A Resort… To Avoid Giving Late Check-Out?
Share your questions, experiences, and thoughts below.
Ben, perhaps an article in which you offer what you believe defines a "resort."
I have another trip to Tokyo coming up and I’m staying at the Peninsula; with the “Peninsula time” benefit I’m able to check out at 9:30 pm for the midnight flight to Paris on Air France. While the Pen isn’t a points property, it’s certainly never subject to the games played by points properties.
That's your Hyatt overlords gaslighting their influencers to brainwash customers how great WOH is.
It's called a resort so "resort fees" can be legitimized.
Or maybe thier footprint is so meager a place like a Tokyo skyscraper can be a resort because they have no footprint with a real resort properties at all.
When we stayed at PH Tokyo about 5 weeks ago, the manager told us that most guests only stay one night. That must create a nightmare to manage, especially check-in/check-out times given the likely high percentage of Globalist guests. Since our room was not ready at check-in time, we were given a temporary room. The weird thing was that we were only in the room 20 minutes before our suite was ready. We could have simply waited in the lobby...
Really cannot wait for the deval to kick in. So many people on Reddit who chain Ink cards together and only engage with the Hyatt program to redeem at places like the PH Tokyo. Makes the rest of us who pay hard money to stay at Hyatts and earn points to redeem later look like schmucks.
Even if you discount the idiocy of staying in a big-box American hotel in Japan, I've never understood the hype about the PHT. It's in a terrible part of Shinjuku and is outdated even after the renovation; New York Bar is only alluring if you were a fan of Lost in Translation, which has frankly aged almost as poorly as the hotel.
What am I missing?
Couple things here:
1) ink train is done
2) however, you’re still a schmuck, as is anyone who has blind loyalty to an airline/hotel group for no reason. Especially ASKING for a deval and then wanting to still stay LOL. Stop being a sucker
In January with my wife we finally took time and visited New York Bar - it was a great experience. Yes, we are fans of the movie, but the nice atmosphere there does not have anything to do with that. We will definitely visit again.
We never stay at that hotel, though. Does not have an appeal, really.
Have you stayed since the renovation? The hotel is not outdated. Quite the opposite, as everything in new.
This hotel is a Park Hyatt in name only, the main value is the attraction for people who enjoyed Lost in Translation, but for that I can only recommend the New York bar since they finally banned smoking. Unfortunately the staff are mostly in NPC mode, probably due to a mix of stuffy management and preferences of upper class Japanese guests. The renovation helped for anyone who needs to stay there on business, but the rooms still feel like a poor value, particularly due to the low ceilings compared to the Conrad or any number of other better priced, better placed, better staffed hotels in Tokyo.
With all the recent negative changes Hyatt has been making, including rumored future changes on globalist tier. It’s hard to justify staying loyal to them anymore.
Interesting recent conversation with the Hyatt CEO is here:
https://fortune.com/article/hyatt-hotels-ceo-mark-hoplamazian-luxury-chicago-real-estate/
I was the one who reported this on FT. The funny thing is they didn't even use the resort exception at first (because they know it's a crock). They just said it was one of a very few properties that was exempt from 4pm check out, at which point I told him only resort properties are exempt he pulled up the website and showed me that it was indeed a resort!
Not surprised at all. China is a communist country and this move is literally something a communist regime would force on visitors. Another reason I will never go to that country.
If you need late checkout, just avoid the hotel. It is not a resort by any stretch.
Just checked out today, i confirm this true. They let me check out late as am a regular but they me know that would not be the case for future stays. They also slightly reduced the breakfast quality, compared to last month. No fresh madeleines and Roe instead of caviar. Still a solid hotel but definitely cutting back. I think Globalists are a blessing and a curse for them. Perhaps they are also trying to maximize the full demand of Cherry blossom season. I ruten next week so interested to see if further changes are made.
WoH is death by a thousand fishbites. I noticed this change when they reopened and charged wilding rates for premium suite + point redemptions. Another reason I'll be cancelling my Chase cards.
I suspect a lot of these one-nights stays are booked via Amex FHR or similar programs offering guaranteed late checkout… so easiest to cut it for Globalists as it’s Hyatt’s own program…
Uh no dude stop cosplaying as a high end adult from your parents’ basement. I enjoy my globalist membership as an equity partner of a top global law firm. I know equity partners from Wachtell on down who enjoy the same.
Chase must be beside themselves at the prospect of losing such a high value customer !
MAGA Dave S quickly etching himself into the OMAAT Mt Rushmore Of Extremely Low IQ Posters
Regrettably, the long term consequences of Abenomics (RIP Shinzo) have put Japan thirsty as hell for foreign currency
When they see foreigners all Japanese see now is cows to milk
My experiences as a Japangoer of 30 years seem to subjectively suggest this. Perhaps others have different feelings
Why is everyone on this forum so Negative? Chill out people and enjoy the benefits.
@Lucky How would you solve the problem (of too many Globalists asking for late checkout versus having rooms ready for incoming guests). It seems like that would be an intractable problem for any in-demand Hyatt property with a high percentage of Globalists. Just curious how you think the issue could be (successfully) managed.
Don't be ridiculous! It's probably also so they can start charging a resort fee.
Now there's a Fairmont open in Minato I can't see us staying at the PH again either. Oh well, happy memories.
The happened to me at Hyatt Place Moab. And I realized then that any Hyatt can self-identify as a resort with no criteria just to avoid honoring that perks. So yeah, no longer a globalist.
Well, that’s super annoying but good to know. I have a two-day stay at the hotel at the end of May on a guest of honor booking, and the late checkout was a factor for the timing of my flight later that day to Hiroshima. I had booked an evening flight hoping to take advantage of the spa amenities on my last day of the stay. Now, I’ll go ahead with an afternoon booking because I won’t be guaranteed (very likely denied) any late checkout now.
Let me Google that for you. “ A “resort” hotel is a hotel designed as a vacation destination, not just a place to sleep. It usually offers more on-site leisure and recreation than a typical hotel, such as pools, spas, restaurants, sports, entertainment, and other amenities meant to keep guests on the property. In plain English: A regular hotel mainly focuses on lodging and convenience, while a resort hotel aims to provide a fuller holiday experience in one place. These properties are often located in scenic or recreational areas like beaches, ski areas, or spa destinations.
“I am so embarrassed for you.”
I’m sitting in the DL lounge at DCA and for some reason this made me laugh so suddenly and hard that I snorted and then snotted onto my shirt. Don’t draw a visual. Fortunately nobody saw. But thank you for that.
As an aside, the food here isn’t bad tonight. Or my tastebuds are so shot from allergies that I have no idea what I’m talking about.
They still have the fresh madeleines, but I also noticed the substitution caviar for roe. That said, the breakfast quality is better than before the renovation.
I would argue if you made the booking before April 1 that they should honor the 4pm check out. If you push hard they will honor.
I guess the Hyatt Place Moab at least breaks the format for what people think of as a Hyatt Place.
Top dog lawyer using unsubstantiated ad hominem attacks.
You must be amazing at your job.
Uh, GT is a crap wannabe law firm. He fantasizes about Wachtell but works for McLawfirm.
Thanks for your kind advice! I was rushing to finish my comment before my flight took off. English is my second language :). I hope everything is okay in your life. Sending you well wishes.
It’s a trend for hotels that used to offer complimentary checkout as an elite status benefit to want and to try to cut back on granting complimentary late checkout. And to add insult to injury, often this is prep work or comes alongside to offering to sell late checkout for a fee while saying they can’t offer complimentary late check-out.
The big hotel chains and their flagship properties think they are too big to fail and the market is oligopolistic enough to the hotels’ benefit — this kind of restriction/service cutback is a sign of that too.
And not sure raising the award prices will help avoid the one night issue - may get an even higher percentage of one night stays. I wonder if having cheaper points rates for multinight stays might help.
That said, the hotel while very nice has more competition at the high end in town from brands that don't have points guests.
That would definitely make sense. For all the screaming about benefits being cut/gamed, such a late checkout guarantee breaks the room turnover process if you have enough elites requesting it. Seems like a good compromise would be to cut the guarantee itself to just 2PM, with 4PM subject to hotel discretion. Or at least allow certain non-resort properties where this is an issue to do so.
To the second point on check-in times, wholeheartedly agreed. My past experience with Tokyo hotels (Andaz, Kimpton, Centric) has generally been them holding my luggage for me and delivering it to the room once the room is ready, without me needing to be present. I've never gotten a temporary room first. Maybe it had to do with you having a suite? My first time at the Andaz I was given the run of the gym/onsen area to freshen up despite arriving at 8AM off a nighttime flight.
I guess you haven't been paying attention to the news. We have become a lawless society.
A country can attack another country without declaring war without congress or senate agreement.
A country can take over another country with attack, arrest the president and put him in jail in NYC and leave him there.
There is a wave going thru the world that there is no law. Hotel managements may recognise this, and the persuasive mood is there, to make up their own rules, be it the hotel itself, or corporate devalues points, whatever.
Ex-Luxury hotelier here. 4pm LCO's is one of the worst things from an operational point of view and of course ends up creating issues for the consumers too. This is what leads to hotels trying to find loopholes to avoid these issues.
I really wish that consortia programs, along with individual loyalty programs would just come together and set 3pm as the latest check out time, at least for suites/ specialty rooms. How do you expect housekeeping teams to turn a suite around when the guest is exercising their 4pm Late check out, the same as the check in- time?! You'd be lucky to have the suite ready within the hour.
We used to face this issue all the time and getting yelled at by entitled pricks, many of them expecting the suite to be ready at like 12pm. I don't blame the guests exercising the benefit but with an oversaturation of Platinum card holders and every other person being a Globalist, it really impacts the integrity of the program.
you must be great at business. Maybe they should start given rooms for free, so the guests don't leave at all. Surely one-night stays will be reduced
or how about booking extra night to secure the whatever time you want to stay till? That's what people do who can afford luxury hotels, go stay in a mid-range hotel