Historically World of Hyatt hasn’t displayed room upgrades through their website or app. In other words:
Continue reading: Hyatt’s App Now Shows Room Upgrades
Share your questions, experiences, and thoughts below.
@ Ben -- Yes, this has been active for a while, as it was reported on Flyertalk 6 days ago.
Use of a TSU has always reflected the new room type on the Hyatt site and app for me.
Complimentary Globalist upgrades never have though, so that's new.
Is it still best practice to check in at the desk to get the best chances of an upgrade, or is upgrade eligibility fully automated now?
@ nohohon
TSUs have displayed for paid reservations. They never have displayed for points reservations with a TSU applied on top.
I have a points reservation at a Park Hyatt and used a suite night upgrade, it doesn't show the upgrade in the app.
Have a Reservation this weekend at Hyatt Regency burning 3 cat 1-4 certs -, so couldn't use a GSU, but got the same notification on the app and upgraded to a suite, which is now on the Stay Details,
Yes, confirmed this happened to be on a Prive rate yesterday. Noticed it in the app as well.
Does anyone know if this shows up if you used a Club upgrade? I don't see it anywhere on an upcoming stay at the Hyatt Regency Grand Reserve (confusing name) in Puerto Rico, and I had called in to apply that last month
@Ted: Club upgrade just gives you Club access, it’s not an upgrade to a Club Room, so it won’t show in the app
I’ve noticed this change during my 3 Hyatt stays last week and I’m quite happy about it. Upcoming reservation with GSU shows a suite when paying cash, but they still haven’t upgraded their system for points booking so it still doesn’t show up (I believe concierges still call up the hotel front desk to confirm GSUs on points bookings)