Hyatt Has A New Global Head Of Loyalty

I will lose Globalist next year due to removal of stays as a way to re-qualify. I'm guessing many others will due to the seeming desperation move of the recent 20-night short cut. Will he admit any concerns about gutting a great program and potentially losing huge numbers of loyal customers?

@ Ben -- It will be very interesting to see how quickly he moves to fix the train-wreck at Hyatt....

Hyatt needs more promotions to incentivize stays. Does he have any ideas?

@ Lucky -- a couple of questions that he might actually be able to answer:

(1) Will we see a return to Hyatt having regular/quarterly promotions in Q4 and/or 2018? Unlike other chains, Hyatt hasn't had any since WoH went live.

(2) Will Hyatt finally start to count award nights towards status qualification? All of their competitors already do that.

The quick 20 night trip to qualify as globalist is insulting to those of us who have re-qualified the hard way. Can he address incentives for the people that actually stay 60+ nights that reward loyalty over shortcuts to status? No issue with the shortcut, but there should be extra incentives for those that meet the 60 night requirement that differentiates loyalty.

@ Lucky — Hilton, Starwood and Marriott have been announcing great Q3 and Q4 promotions. Hyatt "responded" by announcing a fast-track to Globalist by way of their credit card, while turning their backs on existing loyalists. Where are the competitive promos?! Is this what we can expect from Hyatt moving forward?

—JRL

Please push him on the 55 nights vs. 60 nights qualification for Diamond->Globalist this year.

Q: When does he plan to roll WOH back to Gold Passport?

Q: Why is there no global Hyatt promotion recently?

Q: Why WoH members can't qualify via stays to achieve status?

Q: Why doesn't WoH offer a breakfast benefit for mid-tiers?

Q: Why does the WoH makes it less lucrative to stay loyal to chain without offering lucrative promotions?

Thank you Lucky, would be fascinating when you would write a follow-up post with all our questions [hopefully honestly and meaningfully] answered.

Cheers & Safe Travels.

Q: Why doesn’t WoH offer a breakfast benefit for mid-tiers?

THIS IS A GREAT QUESTION!!! I love me some free breakfast, I understand if they can't do it for Discoverist, but possibly for Explorist.

Q.Why has Hyatt lost total interest in its loyal customer base ?
Q. Why did Hyatt implement the worst Loyalty program that ensures no loyalty ?
Q. Why does Hyatt treat its most loyal with the most disdain?

Hopefully Starwood Knowledge and customer focus will be imparted into WOH . Hyatt needs a total change of senior management especially in Asia/Pacific were flippant dismissal of member issues regarding WOH is their current focus in fact only focus .
Impossible to continue supporting Hyatt given their disastrous customer treatment.Hopfully SPG knowledge will rectify the current negative disposition.

y did woh take away diamond amenities

Is there an email we can contact him directly, or if not who can I voice my concerns too?
Overall I am very pleased with Hyatt, but there are some things they can do better.

First and Foremost is this My Concierge service. I used it once during the recent hurricane and was actually upset at the lack of response and personalized service I received trying to get a room booked while my power was out. I want to change my assigned Concierge to someone else. how do I go about doing that.

The other issues are simply benefit related and consistency, which should be an easy fix.
1. Globalists get service charge waived, yet most places I've stayed I have to request this at checkout.
2. Same for premium high speed internet which is sometimes on the bill.
3. Parking on a free award night, and most recently a 1/2 price parking offer when booked at a specific rate code; all showing up full price on the bill.
4. Breakfast consistency regarding tipping. Seems to vary from property to property. A couple places I've left a cash tip, and still got a tip billed to my room charge!

All of the above seem like an easy fix, but as VP of This important program, they should be corrected by a simple IT computer fix, and/or global hotel policy.

Thanks. Steve

Sorry, couldn't edit my response above to item 1. Globalists get the RESORT FEE waived (not the service charge I wrote originally). I've even pointed this out at checkin, at the properties that have resort charges and it's still on the bill at checkout. Minor thing, but it can be easily fixed along with items 2, 3, and 4 to save time at checkout.
Thanks! Steve