If there’s one thing I’m passionate about, it’s good customer service. That means I might often come off as critical because I notice the little intricacies and report on them. Even my best experiences might sound negative, simply because I point out all the minor flaws, though I try to balance that with all the…
Continue reading: Around the World in a Week, Part Eleven: The Park Hyatt Seoul
Share your questions, experiences, and thoughts below.
Lucky, I think you've really found where the Hyatt chain shines. I got hooked on my first Park Hyatt stay, and I can tell you, I'm loving it!
LUCKY,
as a diamond at park hyatt i always get a free breakfast for two at the restaurant. this is an amazing report!
did you take a picture of the gym equipments?
JOSH
Wow, that makes me want to change my reservation at Grand Hyatt Seoul next week, to Part Hyatt Seoul! Well, but I've heard great things about Grand Hyatt Seoul as well, and the location will be more convinient for my travel purpose. So maybe I'll try Park Hyatt Seoul next time.
Enjoy Seoul! I know it's hot and humid there, but I hope you can make the most out of your visit!
Any chance your reputation is starting to precede you? Name recognition on walking out of an elevator seems a bit much for every Diamond who's passing through for only a day or two.
Wow Lucky. Up till now it seemed like Hyatt was far below your expectations in the customer service department. I was very surprised to see this review that seemed more enthusiastic than your usual Intercontinental reviews. I'm glad you had a good experience.
I think Park Hyatt is in a totally different league than Hyatt Regency or even Grand Hyatt - so no suprise it was better. I hear Paris Vendome is one of the best...
I just got my Private Line agent today - she has 15 years with Hyatt and 14 as a private line agent. If you haven't signed up for that program I highly recommend it!
Ben,
I think you will find the level of service at Park Hyatt's to be consistently superior. Bye, bye, InterContinental (well, sort of...).
Well, to be honest, I'm diappointed by those photos. The furniture is probably really expensive design stuff, but the light colors and wood reminds me a bit of a Novotel. Also, those two chairs look rather uncomfortable? And there is no couch in the room, so there is not enough comfortable seating for two?
The bathroom looks great, though.
It's probably the service level that makes a PH great. I would not book it though, looking at these pictures.
Great report on Park Hyatt.
I stayed at the Grand Hyatt - Seoul on a hill over looking the city a few months ago. It definitely ranks up there in terms of the Hyatt properties I have stayed around the world. GIve it a try next time you visit Seoul.
Lucky,
I have a question, you say the PH is in the COEX Area, is that the Seoul Congress/Convention center? I need to attend a convention in Seoul next year and the PH is not listed as a convention hotel.
Lucky--not all the Park Hyatt service is as good as PH Seoul. Stayed at Park Hyatt Shanghai last week which is just impressive building on 80th floor, but PH Shanghai staff was not as attentive.
Furniture--I've also noticed pictures didn't look that great, but furniture do look better in person.
I love the sunset view from this hotel's lobby.
I stay at the PH Seoul a couple of times a year and I concur, it is fabulous all around. Fruit on the table is standard, your special amenity was the little box of cookies. Also, one note about the gym - and this seems to be common in Korea - it's HOT! If you want to have a workout at closer to a normal temperature for westerners, get there before it opens at 6. I joke with my colleagues that when the attendant gets there at 6, they turn the heat on.
Hey Lucky... I have an overnight in ICN (arriving around 6pm and leaving at 10am)and can't decide what to do.
I have a couple of Hyatt upgrade certificates and am tempted to stay either at the Park Hyatt or Grand Hyatt... but apparently transportation to/from ICN is a bit of a pain so am considering a cheap hotel near the airport... what would you recommend?
@ acs -- Well I love the Park Hyatt Seoul, but for such a short overnight it's simply not worth it with the transportation logistics. In your shoes I'd just stay at the Hyatt Regency Incheon Airport, or another hotel near the airport. It'll be much more convenient.