Current and former Etihad employees describe a toxic senior management culture, with claims of disregard for staff dignity far beyond what's typical in the industry.
If one understands TAP, in a way, it speaks volumes to say that Etihad's current CEO came from TAP. I have family in Europe that avoids TAP if at all possible. And, I've recently commented that I have family in the Gulf region and I've recommended the same.
You want to know how bad it is? a cabin crew girl just passed away 10 days ago because she was so scared to call sick, her manager was threatening her with improvement plan and dismissal, there is a picture of the incident going around.
Tell us you've never had a corporate job without telling us.
Ask anyone with a corporate job, and in most cases they will tell you management is rotten and toxic in some ways.
@ Anna -- Right, as I've clarified in this post, the issue is that this goes beyond "in some ways." All companies have some level of toxicity, but I've never heard of an airline where things have gotten this bad.
Ben, you haven’t shared any details of the conversations you have had. I don’t know the Gentleman you are referring to, but taking an airline from 3$billion to 10$billion in 5 years doesn’t happen in a pet zoo and neither with a soft washed culture plus against a competitor such As Emirates. It’s always easy to throw someone under the bus but not if there is proven economic success. I save my self from commenting on the flight attendant who got promoted…
@ Jerry Maguire -- The $3 billion number is based on 2021 revenue (it was actually $3.14 billion), which was greatly depressed due to the pandemic. That's a very convenient narrative to use to show growth. Also, we haven't actually seen $10 billion yet, at least publicly, as 2025 had $8.4 billion in revenue.
Just as a comparison, American had revenue of $30 billion in 2021, and $55 billion in 2025. Does that mean American's management team deserves credit for showing such amazing growth over four years? No, of course not.
I’m all for improving conditions for consumers and workers, globally (and at EY); I also respect commenters relative anonymity. That said, people do say a whole lotta wild stuff online (apparently this guy even created sock-puppets to promote himself and his airline). Are we naive enough to think that doesn’t still go on (for-or-against any side)? Just saying, whole lotta out-of-nowhere Guest comments in the OG post. I hope and trust some are genuine, and do want to see improvements.
Throughout all the dysfunction, they've progressed positively on multiple fronts. Hopefully, with things calmer, the momentum continues.
@Ben
Tell your contacts at EY to get their company's act together and do something about the lack of customer service.
Start empowering front line employees to actually make decisions.
The are lipstick on Frontier in the ME.
This article actually has little substance. I was expecting to read what the people had actually said…
I worked there under James Hogan and it was not always a walk in the park. It was toxic. But there was still a level of respect and pride and optimism in the company. And genuine excitement for what we were doing. But people I know who are still there wish Hogan and that style were back. That says all I need to know about these people. Terrifying.