Delta Air Lines has this week appointed a new senior executive, who seems like a surprising pick…
Continue reading: Delta’s New Chief Operating Officer Has No Airline Experience
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A Pepsi guy in ATL
That'll go over well with the front lines
UNITED rising again as Delta goes from one vapor ware release to another
"Senior" positions come in two flavors.
Senior IC (individual contributor) - these people need deep domain expertise and technical knowledge.
Senior management (directors, VP, CXO) - these people need high levels of EQ to motivate people to do their best work, to connect people from different teams and give them the support to work effectively together, and to resolve conflicts between teams. This type of people skill-heavy work is agnostic to specific domains of knowledge.
I am not concerned if a COO has no airline experience, I would only be concerned if they had no senior management experience.
Well our Transportation Secretary knows nothing and has no experience in large scale transportation systems, public or private. And of course it shows. Really this is the new CEO class. Born to the right people, went to the right schools, says the right woke things and wella CEO of a huge company in an industry they no nothing about. And it shows.
Six Flags is a relevant experience - herding customers from place to place, keeping them from strangling each other in long lines, strapping them into tight uncomfortable seats for a bumpy ride...
This was posted 52 minutes ago, and no reflexive sycophantic response yet.
Past time for a wellness check on Tim Dunn.
United Airlines hired Oscar Muñoz several years ago as CEO and he had no airline experience. He managed to turn the airline arround, especially in the area of improving employee relations. While United is not perfect it is certainly a better carrier because of him.
Perhaps someday, medical researchers will find a cure for the very specific form of Tourette's that prompts the afflicted to angrily blurt out the word "woke" all the time. Praying for you, George.
Agree. Regardless of what you think of their service, Delta is a well managed organization and are not wreckless in selecting their management team.
If you have a strong business acumen and a strong operational team below you, knowing the tactical elements of a role is less critical to set the strategic direction of the functional area you’re leading.
You give way Munoz too much credit.
Credits should go to Smisek, if he didn't set the bar so low Munoz might not have pulled it off.
Jim Whitehurst did a pretty good job as COO with no prior airline experience (I believe). A lot of people felt he should have been picked instead of Ed.
Or he spent the last 2 hour writing an essay detailing Mr. Spanos from childhood to Delta and how his time in 8th grade would make him a great COO.
Hopefully Mr Dumb is taking a break from his DL fanboydom…. He’s getting badgered everywhere by unsavory characters on the other sites, perhaps he’s cooling his heels and learning to enjoy life!
Oscar served on the board of directors for many years, so he had airline experience on that front
This clown has none
In fairness to Delta, it makes a lot of sense for them to hire a Pepsico guy as COO so they can efficiently distribute sodas & cheetos to their stranded passengers at their next meltdown. Poor Atlanta, Delta really is going all-in with NYC after the NEA Breakup -- even hiring a Pepsi guy over a Coke guy.
After their 2021 and 2022 meltdowns, maybe Delta decided it's just better to feed stranded passengers as cheaply as possible rather than figure out how to fix their operation...
Shouldn't trust Pepsi executives.
LOL. Distribute sodas & Cheetos?
Are you trying to torture him with the infamous "Pepsi, Where's My Jet?" line forever.
It won't be a problem, this guy is seasoned enough to listen to those around him. I'd guess that his subordinates will live working for him. If he doesn't listen to those that know then he'll be out of a job pretty quickly
Remember what happened to Apple when John Scully ( with no computer experience) was named CEO?
Perhaps someday, medical researchers will find a cure for the very specific form of Tourette's that prompts the afflicted to angrily blurt out the word "woke" all the time.
Can I print this out and frame it? 🙂
Where exactly is Delta "struggling" operationally? It's as always the best airline operationally. There's a reason that it's been chosen as the best airline again by any number of media outfits.
Delta has looked good because of cheap tricks like delaying flights 12+ hours instead of cancelling them outright. Also the competition has been awful, albeit improving (AA) operationally.
Delta is America's best airline because their airport agents and cabin crew are the least likely to have a bad attitude.
"Media outfits" when they report on things like the best airline, best mattress, best rice cooker -- are all influenced by corporate PR.
Delta needs new leadership on number of fronts.
Their network is weak internationally, their strategy is to lean on half-baked joint ventures leaving their customers on their own trying to navigate and bridge these gaps.
Their Delta One product is extremely expensive given the state of their Soft and Hard product. Food, amenity kits, seats, and FA (good lord, hospitality??)
Last but not least… Skymiles. We all know airline loyalty is a thing of the past…but phase it out gradually! On a recent trip from Asia in Delta and upon arrival to the SkyClub in MSP, it took the staff good 10 min to clear me into the lounge although I was flying in international Delta One, and have the Reserve card.
So I don’t care who they hire, it will make no difference.
ROTFLMAO! Now that is funny, I don’t care who you are! Sounds Ed had a brain fart!
Oh no ZTravel, you will invoke the appearance of a certain TD with one of his long winded diatribes on how wonderful DL is!
Experience running a business in a duopoly? Check.
Experience making > 10% operating margin? Check.
Experience with consistent operations? Check.
Experience with no (serious) loyalty program? Check.
As an investor, I'd be okay with the hire. As a customer looking for mileage redemption and value, I'd continue the exodus away from SkyTeam.
I get such a charge out of seeing my name all over replies to articles before I ever post a word.
Seriously, people don't get to this level of leadership in any company unless they prove their ability to learn quickly and work w/ people who know more than them.
The guy probably knew more about Delta than most of the people that reply to this forum.
Since the most that some people can do is talk about other others and try to find fault w/ the most profitable airline on the planet, it isn't terribly difficult for this guy to jump 10 feet above the bar.
I have to wonder what you would have written if Mr. Spanos had been hired by United or American. Based on your track record, it probably wouldn't have been very complimentary. By the way, I thought Delta was the world's only perfect airline. LOL
Umm, not a good move, will be a bean counter mentality, will be one step removed from decision making and swayed by the most eloquent subordinate. Share options? If part of his package, that is bad news for Delta. Have personally seen a fantastic company destroyed by an outsider with zero knowledge and share options.
I actually love it how people who often says "Research it! Educate yourself!" are often the same one who end up using the very very limited vocab that originates from a limited source but often wide distribution.
John Sculley did a pretty good job for Apple for a while. Though in terms of not trusting him, he did succeed in ousting Jobs in 1985. (Though Jobs staged the showdown.)
It’s just Tim Dim….. he admits he “get a charge” out of people mocking his DL fanboydom…. He doesn’t realize anything that comes out of his mouth is met with an eyeroll because everyone knows what his opinion will be before he even posts….. therefore maybe one day he will think “why even post at all”, on that day the clouds will part and the angels will sing and the world will be just a bit better!
you too allow me to live rent free in your head - and it gets worse w/ each passing post you make.
That’s is Tim Dumb….. feed the troll, feed the troll! You know you can’t restrain yourself…. Everytime you do it’s less DL BS we need to hear, and the more you “get a charge” off it and slip deeper into absurdity in the eyes of normal viewers on here! If you were smart you’d just ignore me but you don’t have the self control!
Ed Bastian came from Frito Lay and this guy is from Pepsi. Chips and soda is a perfect combo, not sure why it doesn't make sense...
He does make you laugh though…
The other day when he couldn’t even read or comprehend what concordeboy was saying about the a350s (on a topic about LH buying LA’s a350s but Tim just couldn’t help himself and started talking about Delta a350 performance to JNb) but still kept going… Such a fun read. I have to give tim credit, if it’s been a long day working, tim is always good for a laugh…
Mr Concorde may not agree with me much, but his Tim takedown/bodyslam was one for the ages.
Interesting. However not surprised. Bastian started as a lawyer for Pepsi so I'm sure he's familiar with this new pick.
I might think that Tim Dunn on occasion over plays it a bit, but he knows what the F*** he's taking about and I respect him as a source of knowledge...even if I balance it against my own industry knowledge.
In short, get off his case until you have something knowledgeable to offer instead of immature and self-embarrassing nonsense.
It's a blog, so not intended as a media outlet...and the comments are on par with that you get from blog readers.
There are some thoughtful comments, don't get me wrong...
In short, it's certainly an interesting move, but causes ZERO question or concern.
When you earn your way into the C-Suite level it's about expertise in evaluating strategy and people deployment and development. It's the people that ultimately contribute to the strategy and have the end responsibility for delivering upon it.
For example, back in the day of the traditional multi-national conglomerates (yes, we still have them, but not the same in structure, industries or depth of previous decades)...GE was famous for moving C-Suite talent between various unrelated industries for both management development and to have them contribute their insights to their new assignments.
It's business.
I agree however Tim encourages it even though he knows he’s just getting trolled….so until such time Tim finds the strength to restrain himself and declines to respond I suspect this will continue. I’ve already encouraged him to do just that but he refuses! He’s compelled to engage in the tit for tat even though it’s way beneath him.
@SoSongblue
Respect you! And I admit having my own moments with his posts...and have commented so...but while he sometimes delivers his comments with too much gusto, I ultimately appreciate his facts, knowledge and general take on the industry. It's all part of a healthy and productive discussion...wouldn't it be great if that was the objective of commenting.
(Anyways, @Ben, I am deep in Africa exploring every random airline I can (though I have been here many times before), and I am over the moon. When appropriate to your blog posts I'll share experiences. I will say that the little Zimbabwe carrier called fastjet is simply fantastic...top notch!!!)
@ Leigh
Completely agree with every word you said, he just sorely needs to be softer on his delivery ..….enjoy Africa!
John Scully was a Pepsi Co. guy that Steve Jobs recruited to run Apple. How’d that work out?
When I WOKE up and looked at using my pounts to fly to Europe I nearly fainted. I hope this guy wakes up. Treat the frontline employees who do the work well and your bottom line improves. Don t put your umbrella first.
I'm a little over 4 years here. I was in 23 years of consulting before and was fortunate to work with the best of the best before.
Often senior leadership from a completely different industry are the absolute best - they bring brilliant ideas to the table that nobody in the industry thought of before.
I know you were, Leigh, and I appreciate it.
Sorry if my short reply didn't capture to whom I was replying.
and, if there is any doubt, I enjoy the rough and tumble wrestling on social media.
DELTA was a great airline - its on the road to HELL now - so sad - so many lies - the job of executives is to MAX shareholder profit always at customers expense !
I'm a Delta Skymiles (credit card) member who originally signed on as a Northwest Airlines miles CC member. Delta Skymiles have become crap. I flew with Delta internationally in March of this year. Way too many miles needed for the flight. Not great service on the flight.
I'll be getting a different CC miles card with JAL soon, as I just compared a similar flight with miles cost with JAL, and it's a lot less miles to go with them, yet the cost (usage on the CC) to get a mile is the same. Goodbye Delta Skymiles. Hello, JAL.
I would just prefer them to treat us like we value. The constant devaluation of skymiles and benefits to very frequently flyers (I'm already at 75 MQSs and over $15k spent...all in economy). I'll hit Diamond by mid July...but losing lounge access next year because I don't have one of their CCs. Pretty insulting to the road warriors that choose to fly them. Service wise, I rarely have problems..but their loyalty is with AMEX card holders ..not us with our butts in the seats constantly
UA downgraded their mileage redemption program, where do you plan to go? When there is strong demand, aitlines have little incentive to discount reward tickets.
Wasn't John Sculley from Pepsi. Look how he screwed up Apple.
Let's hope the Pepsi phenoeom doesn't follow Mr Spanos.
I'll bet your loyalty is for PERSONAL use, while a business is paying the actual FARE. Your company allows you to keep a benefit that DELTA is giving you. If you have another choice, go to another airline if they treat you so poorly. Im sure your boss will agree for you to pay more and miss meetings for you to fly for better perks,
Perhaps putting someone into this position who knows nothing of the airline industry can have a good effect because the person with no experience is going to see things he doesn't understand or that he thinks are odd and will ask questions. Asking questions can lead to new policies and procedures which just might improve things!
Hire for attitude and management. Train for skill. There is magic, skill and talent in accomplished executives. Yes even without direct industry experience.