You don't mention the annual fee for additional users which is steep. I agree that the coupon book in unappealing and only works if you use what's on the list.
Chase could make it a bit more flexible. As far as coupon books go, although I am not a fan Amex's is a bit more flexible. The Amex Marriott card offers a $300 restaurant credit divided monthly but any restaurant is acceptable. The Apple money could be a news and digitial subscription for example.
FWIW my husband got the Chase reserve when it first came out many years ago. He just got approved again, but Chase reached out to him and he had to call in, although it seemed mostly an identity verification issue.
Dropped CSR last year as the new coupon book model was a fight to break even without adapting my life to fit the card, which is the antithesis of what it should be. I was a proud evangelist since day 1, but with the changes, I've moved to United Quest and CSP that fit my life (and home airport) better. No frustration with CSR, but Chase made it clear that the card wasn't for me.
You did not mention the car rental Insurance or the travel delay and cancelation insurance. I cruise twice yearly. I do not purchase the insurance offered by the cruise lines. The coverage cost savings is at least $700.00!
I have CSR, Amex Plat and UA Club card, so lots of fees to get some value out of each program.
The CSR is withering in my view. The UA Club card also shares many features that the CSR offers. The Amex Plat has Priority Pass, which I do like and use around the world. I've never seen a Chase lounge (EWR based) so don't really care. Use United/Star clubs in most places if I actually have time to go to a club or there's one in the terminal I'm using. Never seen a Centurion club either, although they are threatening to open on in EWR Terminal A, but will believe it when I see it.
Both the Amex Plat and CSR are a chore to maximize "value" at these fee levels. And they do feel somewhat redundant to me. The "dining" programs I find generally useless as well, as they are heavily giant city centric, which limits real world value. Unless you're in a huge city, good luck using either dining program.
Basically, if you're a regular suburban half business half leisure traveler, and don't live in NYC or near a Delta hub, then Amex plat is challenging, and CSR is mostly useless.
I used to love the 1.5x spend on Chase Travel. But now they have this point boost system I frankly don't understand. Do you think Chase Reserve travel point boost system is worth it? Do any other Chase cards have point boost booking?