Credit card lounges have become incredibly popular in recent years, including networks like Amex Centurion Lounges, Capital One Lounges, and Chase Sapphire Lounges. If anything, these lounges have become too popular, as there’s now sometimes a line to enter lounges, which doesn’t exactly feel premium.
Continue reading: Capital One Lounges Add Digital Waitlist, Capacity Tracker
Share your questions, experiences, and thoughts below.
"If everyone just adds themselves to the waitlist earlier, nothing actually changes."
And if a big portion who would have declined to wait in a physical queue are happy to put themselves on a QR waitlist, the waiting time actually gets longer.
They could tweak the system to avoid the problem of the wait getting longer due to people who put their name on the list but don't show by having people confirm they are coming. Then log who says yes but doesn't actually show and if they do it frequently take some action like a warning or even taking away the ability to get on the waitlist.
The app could require access to GPS so it would know if you are nearby and adjust how far ahead to notify you to start walking over and if you aren't nearby to refuse to put you on the list.
I don't want to give them ideas but then they could set your priority by how much you use their card.
Shhh.
You just described me. If I see a line, I won't even bother because my anxiety in a crowded lounge goes through the roof. Even if the line is short, I know I'm going to be miserable once I'm inside so double whammy.
Capital One Lounge at DFW needs to stop having contract with other airlines, often the lounge is not full yet they still ask Capital One card member to be waitlisted for entry then if you have a lounge invitation from contracted airlines then there is no wait. Capital One can simply solve this problem by stop contract their space to other airlines so their card member can get in without waiting.
I have tried 4 times over the last year to enter a cap one lounge. Twice at Dfw where I trekked over. Twice in Denver. Never made it into one yet. Always a 30-45 min waitlist. Done with it.
What a joke.