British Airways Will Start Charging A Fee For Many Third Party Bookings
British Airways has just announced that as of November 1, 2017, they'll start charging a fee of 8GBP for bookings made through many third parties, including major travel agencies. Airlines incur significant fees for bookings made through many distribution channels, and historically they've covered the cost of those fees. As a technicality (not that this…
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Share your questions, experiences, and thoughts below.
If booking thru BA:s website always would be the cheapest way, the problem would not exist...
Is there any good reason to use an OTA? I'm no fan of BA and wouldn't book with them under any circumstances, directly or indirectly, but I agree in principle that other airlines should follow suit.
Why do Americans care about this? There is a general dislike of BA on this site and when you do advocate using BA it is only when there is a fare sale (only ever available in the US) probably stackable with the AARP deal anyway. I think you can live an £8 surcharge in those circumstances.
@Donna A couple of months ago I booked an IB J ticket via Expedia from MAD-CCS. I was looking at specific dates and for some reason IB website didn't display this fare (even when calling their incompetent call center, they told me there were no tickets). For these same dates, Expedia showed availability. I took the inbound flight last week and had no problems in either leg. Maybe it was an exception rather than the norm.
So while this is risky, this is the inevitable direction the industry is headed, and I don’t necessarily think that’s a bad thing.
I have to disagree with you there. I think TA's & OTA's will always be around as a lot people are still completely useless at booking their own travel.
I think the vast majority of people who visit this site are airline savvy and know rules and change fees etc, but most people travelling don't know much.
Did Lufthansa not drop the fee after putting it in ?
It's not that risky anymore for them, LH (+partners SN, OS and LX) charge the 16€ YR DCC already for 1,5 year.
Would expect that IB will follow quickly, and If only AF/KL follows too every big airline in Europe will have such a non direct booking surcharge.
Also some smaller airlines are a little bit cheaper on their own website than in a GDS (often the difference is filled under a YR tax code)
What I'm worried about with this is if American Airlines counts as a 3rd party site.
The surcharge probably only applies to tickets issued on BA 125 stock. Tickets booked via the AA site are issued on 001 stock and anyway surcharge free (at least if they implement the fee the same way as LH group does).
It's now already the case that when booking via a 3th party exactly the same TATL flights are +- 16€ cheaper under UA code than under LH group code.
Just another reason not to fly BA.. That Spaniard trying to run BA like a low cost carrier... It ain't Spirit Airlines dude!
Buying directly from the airline is not always the cheapest or smartest. A good travel agent can provide competitive fares and options unavailable when buying direct. More importantly, in the case of IROPS those booking through an agent aren't the ones standing in line or waiting on hold for hours. Full disclosure I am an agent.
If BA wants to do this, then they should get rid of their B.S. "fuel surcharges"
I hate their fuel surcharges...business tickets are like 4K but they add that stupid 1K fuel charge tax...
Any idea if this would affect the Ultimate Rewards portal to book with points, since they have a partnership with BA?
Haven't some hotel chains been doing this as well? I use Accor a lot and through their site I get 10% off, and points. Book through Expedia or some such and I get neither.
Most employers require work related travel to be booked through a TA for a number of reasons including keep track of where the employees are to respond to emergencies. I don't think corporate customers would be too happy with the change. Perhaps it won't impact them if their TA uses NBC.
They will definitely loose competition. It was right they cover the cost as the the traffic from third parties result in more traffic for them.
Perhaps it's worth adding that IAG is planning to roll out an NDC compatible booking platform this year, which is of course also excempt. So if a travel agency is using this platform, they will be able to avoid the charge.
Bottom line it looks like they want to speed up the transition to new IT systems - which is not a bad idea especially when considering the shortcomings of Resiberia, the legacy system IB uses.
One good reason to book through an OTA/3rd party is when you use a corp card to book and the pax will not have the card with them for check-in. BA.com explicitly asks if the pax is the card owner (i.e. who is paying for this ticket). We will not risk our pax being denied boarding (again) because they don't carry the corp card used to pay for the tickets (which has happened to us in the past leaving from LHR with a UK issued card!!!).
I'm surprised Lucky hasn't covered the meltdown affecting BA today. Usually he's like s*** off a stick reporting the slightest of niggles with BA....
With this weekend's IT meltdown, perhaps British Airways will see fit to add a new "IT services disaster recovery fee" to all tickets.
