I’ve been a pretty big critic of the Concorde Room based on my previous visits. My first visit was early last year, and while it was a nice enough lounge physically, it was crowded, the service was surly, and the food wasn’t very good. My subsequent visit wasn’t much better.
Continue reading: British Airways Concorde Room London Heathrow Review
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What was so embarrassing about your lost item that you redacted its description?
We were there (on both inbound and outbound) a few weeks ago and were pleasantly surprised (expectations may have been lowered due to your previous reviews!). But service was good, food was decent, cabanas not very visually appealing but nonetheless functional and relaxing. We had long layovers and being in the Concorde Room made the time more pleasant.
Agree about the lack of outlets on the 'terrace,' and wish they had more snack food, not just ordering items off the menu.
On the whole, though, very enjoyable!
@ Lucky, they do have power outlets on the "outside" terrace..They are just discreetly located on the side tables. When we travel with our 3 year old, we are always looking for power outlets for the ipad etc (thats why I remember the location of the power outlets), and a place to chill..the Concorde Room seems to meet our needs, more than the Galleries lounges
The Concorde Room's misspelling of your name is nothing compared to how people try to (mi)spell my name. (Plafker) My grandfather once got a piece of junk mail addressed to Mr. Plaf--ker. (Yeah, that word…) Consider yourself lucky 😉 (no pun intended)
I was there last month. Loved the views from the outdoor terrace but it was next to impossible to get the staff to take our orders or bring us anything. And yes, that schlep out to the remote terminal takes fully 20 minutes...
British Airways overall seems like they do a "workman's like" job. Solid first, business class and even premium economy, strong route network, good (but not great lounges), versatile (though sometimes costly) rewards program. I kind of like them.
I say we start a pool about the "item." My vote is it's Ben's favorite One Direction album.
The F lounge has the same hideous pre-fab containerized bathrooms. They are only a few years old and already have stains, chips, and generally feel dirty. An odd choice.
Last time I was there I chatted up Henry Kissinger and I asked him what he thought of "Lucky" and I got this blank stare........go figure............but we thought the Cabana was "just fine" because we PLANNED AHEAD instead of doing a last minute flight........
@ Lucky - next time you should take one for the team and see if the food has improved because it was pretty bad to begin with and then got dinged with awful quality/sanitation scores.
@ Nancy M - never heard that term until I searched for it just now.
in concorde room right now.
staff is kind, and menu looks much the same.
there is still room for improvement when it comes to the aesthetics of the shower rooms. being an F lounge I was expecting more.
If you're connecting to a BA Club Europe flight from a JFK-LHR First Class British Airways, are you entitled to visit the Concorde room after arrival? Or is it only for departing First Class passengers from LHR?
British Airway's Spa at Heathrow, Terminal 5 is poor. I'm glad you highlighted the ridiculous form filling. For a 15 minute treatment, the form filling takes far too long. On the last few visits, they deducted time from my treatment as the forms took so long to complete. They could save this information for return passengers. For first class clients, this spa is risibly inferior to competitors. Staff seem charmless and lacking in basic customer care skills. The spa looks like an NHS ward, with closed curtains and clinical setting. I just miss this out now as it is a waste of valuable time. I quite like the feel of the Concorde Room - it seem's cosy compared to Al Safwa or Emirates at Dubai. Cabanas look scruffy and tired. I hope the new wing will improve the first class experience. I just read that Qatar Airways have opened a new lounge in Paris. This looks far superior to the existing provision. I may route through there on a future trip, instead of Heathrow.