BILT doesn’t have much private equity funding left. And lawsuits likely incoming. Good riddance to BILT!
I closed my account after receiving the card from Wells Fargo just a few days after receiving the card some time ago.Then I read this: Hard Pass for me as rewarding as it looks
No, Bilt's customer service has not improved; in fact, the messy transition away from Wells Fargo to its new structure ("Bilt 2.0") caused support requests to spike and overwhelmed the company's automated systems.The Transition ChaosSupport Backlogs: Users report that getting human help is extremely difficult, relying heavily on AI chatbots that leave people stuck in multi-day queues.Payment Failures: Following the shift, customers heavily criticized Bilt for delayed or returned rent payments and missing statements inside the app.Regulatory Scrutiny: The rocky shift and breakdown in customer responsiveness grew severe enough to draw inquiries from the Consumer Financial Protection Bureau (CFPB) and lawmakers.Continuing Glitches: Months after the initial split, users have continued facing administrative errors, such as incorrect collections notices hitting their credit reports.On discussion hubs like WalletHub, opinions and user ratings show deep frustration, with many users stating that customer service remains slow, unhelpful, and difficult to reach following the loss of Wells Fargo's traditional banking infrastructure support.
I've found some restaurants near my work that don't charge extra to use grubhub for pickup orders, so burning an extra 10 bilt cash a month has been pretty easy. I'd be buying lunch anyway, so it's actually worth $10 to me.
Bilt is ridiculously complicated. I will get my bonus this year and then get rid of the two cards I have. It is way to complicated for me and my wife. There are more important things to think about.