My wife purchased a round-trip ticket from Phoenix AZ to Paris France for $2880.53. The ticket was listed as changeable at no charge. When we changed the return date from August 30 to September 22, Air France charged us an additional $1238.50, claiming that they changed the fare basis. When I checked the flight on their website, it was listed at the same price as we originally paid. When I asked for a refund of the $1238.50, they canceled the flight.
At this point, we have paid $4119.03 and have not received what we paid for, a round-trip flight, only the one-way flight to Paris.
I requested that Air France refund the additional fee of $1238.50 and honor their commitment to provide a return flight for my wife at no additional charge.
I have filed complaints with the French MTV, the US Department of Transportation, and the Better Business Bureau.
Any suggestions would be appreciated!
Thank you!
Might want to send an email to the CEO as well - they'll usually route this through some form of elevated customer service department with the power to address your concerns. [email protected].
@faris-3 Thanks Faris, good idea. Since this was a code-share flight with Delta, I'll also each out to them.