One of the things I was looking forward to about visiting Helsinki is staying at Hotel Kämp, the only Starwood property in Helsinki (and also a Luxury Collection property). The hotel belongs to American Express Fine Hotels + Resorts®, and if you book through them the benefits are as follows:
Continue reading: Review: Hotel Kämp, Helsinki
Share your questions, experiences, and thoughts below.
Your comment the "hotels that are a bit past their prime and don’t seem to want to pay for a renovation" has me worried - I'm booked into The Palace Hotel of the Luxury Collection in SF soon. ....As yours was, my room, also booked through FHR, should be 340sqft. The lowest level room AMEX had for sale was the Deluxe room. Upgrade would be to Grand Deluxe - which based on the website I'm not sure on the difference aside from 30sqft. Probably similar to your premium situation.
Yet another report of member SPG properties violating their own T&C on Plat suite upgrades. Misbehaving properties are really tarnishing the SPG brand, and making me wonder if it's even worth trying to hit Plat this year...
Why doesn't SPG crack down on misbehavior? Or at least change the language in their benefits? I hear about this stuff all the time, and puts a really sour taste in my mouth.
I'm guessing the drink refill issue was for coffee? It's just if it was juice then the buffet looked like it had plenty to pick from on self service so I can't see why staff would refill it? 🙂
I had the same issue at Hotel Kamp regarding a Platinum suite upgrade. Several were available and the agent said they were all booked. After I showed him that I could book one on the spot, he very reluctantly found a way to assign me to one. It was definitely worth the effort.
Ben: I recently had an issue with space showing for a suite as well and pushback from the front desk about receiving the upgrade. Any thoughts on how to get front desk employees to honor the upgrades that they're supposed to provide?
How coincidental that both the flight and the hotel were serving Beef with Foyot sauce! Or was it? And what is Foyot?
@ palooza -- Best way in my experience is to either show them that there are several suites for sale on SPG's website and if that doesn't work to Tweet @spg.
@ Ray -- Hah, that's funny. Was quite good in the restaurant. What's foyot? You're asking the wrong person!
Foyot sauce is basically sauce Bearnaise with meat glaze(glace de viande)added. Great over purple potatoes. Ha.
I stayed at Hotel Kamp in March and successfully used an SPG suite upgrade.
Fantastic room with a view.
Trust me - the standard room is A LOT smaller than your premium deluxe room.
I received a nice suite upgrade overlooking the esplanade when I was there. Lucky me 😉
That's a cafe au lait not a cafe latte though you drink coffee from Starbucks so wouldn't expect you too no the difference!
Just to confirm, booking one room as FHR and the other normally as Plat, both rooms (4 adults total) get breakfast?
Thanks