There are a lot of things I give American Airlines a hard time for, though their corporate communications department isn't one of them. That's thanks primarily to one person -- Sunny Rodriguez -- and unfortunately it's her last day at the airline. View from the Wing just wrote a post praising her, and I wanted…
Continue reading: It’s My Favorite American Employee’s Last Day
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She sounds great. Your writing is getting better: you got through this piece without needing to use “ reach out” even once, quite a feat given the nature of the woman’s role.
Ah, View from the Wing...for anyone who feels Lucky isn't offering as many trip reports as he used to, remember, it could be worse...
I work in communications, and the only time I would outright ignore a request is if it's someone I never intend to work with ever. Otherwise, if you think the story will be negative, you still try to appear helpful. It may not help you in this case, but it can pay off down the line. I can't believe people don't understand that maintaining relationships and goodwill is important.
Wow, @Anna! You actually ignore people you have made a value judgement on; that is that they are not someone YOU ever intend to work with? Does your employer know you do that?
And you 'try to appear helpful", rather than actually be helpful?
You are a disgrace to the dark arts profession. Unfortunately there are many horrible people like you floating around the PR swamp. Sad.
I am about to cancel our American/Barclay's credit card because I just can't deal with American incompetence anymore. Every journey is fraught with maintenance delays and mystery cancellations. However, it is the rare exception (like the Phoenix gate agent last February) that I encounter an employee that doesn't want to be helpful, kind, and friendly. Sunny Rodriguez is not alone in that organization. There are great people working at American. I don't know how they stand it.
I've been Exec Plat on AA for many years and my favorite employees are Marc, Richard and Barbara in the San Diego club (sadly a shared facility as there is no Admirals Club here despite the need given the passenger volume). These three are smart and highly experienced.
They are kind and caring and work incredibly hard to genuinely help people. Despite everything that's happening with AA, these three are a primary reason I keep flying AA.