Mexico's Interjet seems to be hanging on by a thread, if that, at this point. Yesterday I wrote about how Interjet canceled flight two days in a row, and now there's a further update. Interjet canceled all of its flights on November 1 & 2, though as of yesterday afternoon claimed that it would resume…
Continue reading: Interjet Cancels Flights Because It Can’t Pay For Fuel: Is This The End?
Share your questions, experiences, and thoughts below.
I flew on one of their SSJ's back in July: MEX-ZIH round trip. It wasn't too bad, just really LOUD.
I work at the Guadalajara airport, where Interjet used to have a big operation, serving many domestic markets as well as daily flights to various american cities such as San Francisco, Las Vegas, Los Angeles, Chicago and San Antonio. Since before the pandemic, the word on the street was that they were having a lot of financial struggle, and that they might go out of business. Right now, and since march, they only fly twice daily to Mexico City, wet leasing an ATR42 to Aeromar.
In GDL, their ticketing office have been closed for many months, and its now a vaccination center. They had been using the common use check-in counters without access to their computer system because apparently they didn't pay the fees necessary for using the computers. They have also been removed from the self check-in kiosk, also because of lack of payment. The last couple of weeks, they haven't even paid the access to the check-in counters, so they simply stand in the middle of the terminal, looking for their customers, issuing manual boarding passes, bag tags, and putting their bags on the oversize baggage carousel (they cant use the regular one because they need to have a counter assigned). Many flights out of GDL have been cancelled due to lack of fuel payment in the last couple of weeks, but this total cancellation of flights is extremely worrisome.
The frontline employees have been paid late, and many of them have been terminated. I've flown Interjet many times in the past and it was always a really nice experience: lots of legroom, snacks, drinks (including free alcohol). I want them to survive, but every day it seems more and more that their days are numbered.
What a bummer. I flew them once (MEX-CUN) on an A320 and enjoyed the free adult beverage and decent legroom. Fairly unremarkable otherwise. They certainly seemed to be more premium than Volaris and VivaAerobus, but more affordable than AM. I really wanted to fly the SSJ but couldn't make it work.
When I was in MEX in Dec. 2018, the old Mexicana check-in lobby was still occupied by union reps selling souvenirs and displaying signs to support their laid-off workers. I seem to recall Interjet's counters were some distance away, but how interesting would that be if labor swooped into that space as well. (I have no idea what Interjet's labor relations are/were like, but obviously this is a tough time for everyone in the industry.)
I’ve also wanted to fly one of the Sukhoj‘s... to bad for the employees and staff. I feel for them.
Any airline with executives stupid enough to buy Russian planes deserves its fate.
The Russians have no idea about aircraft competitive economics because the Soviets had no idea of what a market was. So the engineers produced (rather well) machines which could be very sturdy (Antonov 24/26 etc...) types but with an unsustainable weight and unbearable costs, or militarily efficient, again at a prohibitive cost. The post-Soviet airliners Tupolev 204 and Ilyushin 96 were technically sound but inoperable as they needed several Maintenance-Repair-Overhaul hours for each hour flown. The "Concordov" Tu 144 was inoperable from start.
It's not a matter of engineering only but one of making commercially viable planes. And that remains out of reach
I flew them PVR-MEX back in late 2018, and they were fine (well, the flight was late, but otherwise it was fine), but it sounds like they're swirling the drain...
"If the airline couldn’t pay for fuel yesterday or today, how will the company secure the money to pay for fuel tomorrow?"
I think this is more due to the fact that yesterday and today would still be considered on October in terms of futures and options contracts, as today is the first trading day in November. I could see a scenario if they were in a bad contract till november by not flying till tomorrow when they could get a better price they save more money than what it costs to rebook everyone. Just a theory but it makes sense.
Appears bankrupt this afternoon? Trying to go to their web site auto re-directs you to this URL but the web page is blank...
https://www.interjet.com/sorry/
Sad. I flew them last year MEX-CUN and CUN-HAV and was very impressed by the leg room and service.
Sad to see the airline wind down.
I've flown their Sukhoj Superjet and found it much better than other planes of similar size.
Of the three low cost carriers in Mexico I have always preferred Interjet, especially because they have more legroom.
Sad to see them go and even sadder for a friend who found a job with them after being unemployed when Mexicana collapsed.
Internet needs to start a new alliance and make Global Ghana the first code sharing partner
Imagine the seamless synergy between these two titans!
Interjet usted to be my favorite airlines in Mexico, some ten years ago. However, their pricing was not competitive. When I compared prices, Volaris was always giving smarter choices. Yes Interjet was more generous with luggage, but that is not very necessary for short trips. With its generous luggage options and miserly in-flight service it was doing a failed attempt at looking like a non-low-budget, generous low budget airlines! It wasn't convincing. Volaris gave better baggage options, and yes, it charged for anything on board, but that was fine because you could decide for yourself.
We flew Interjet in December 2019 from Mexico City to Bogotá, Colombia (our last intl. Trip). The flight attendants were extremely attentive and kind. And the extra legroom was great. Plus the price couldn't be beat. So sad to see them go. My husband is from Mexico and were planning to use them more frequently.
I flew them on a short flight from Miami to Cancun about 3 years ago on the Sukhoj Superjetwhich I was excited to fly. It had the most legroom I have even seen on a commercial flight. Other than that it was really like any other plane. Now the return flight did have a fuel leak at the gate so they had to cancel the flight and put me on a flight the next day to Miami My aunt was staying with me one night in Miami and then on to NY next day on another airline. They rebooked her strait to JFK, from Cancun the next which worked out She said they even offered food on the JFK flight. They offered snacks on the Miami one back when you didn’t even get pretzels on American. They took us to a hotel in a shuttle and picked us up the next day. When people asked for food vouchers they said , no food vouchers. This is an all-inclusive hotel. Which it was
Does anybody has an idea of what can the people that purchased tickets with them do? I purchased tickets for me and my husband (we purchased them begore COVID) to travel with them this December from Costa Rica to México City and I'm not getting any answer from them and if they close operations what can we do with the tickets we already purchased?
I would really appreciate if someone can give me any guidance
RIP Interjet.
Travelled a fair bit on Volaris Interjet and VivaAerobus. Best out the 3 I found was VivaAerobus.
@Cristina Pérez Your options depend of whether u bought flight insurance beforehand, or if you purchased via agency/credit card. If you have insurance, make a claim with them, if you did via C.C/Agency, make a claim or request a refund with them (assuming u cant contact the airline at all).
Too bad. Interjet was probably the better of the major 3 airlines in Mexico, in terms of an economy experience.
I have flown many times on Interjet from YYZ-MEX-MID and back. Always on time, massive legroom and very affordable. Love(d) this airline!! Lost out on 3 different flights in the spring of this year.....they owe my at least $800....offered only as credit for future travel. I’ll never see that money again!! Oh well. I will miss them!
THE WORST EXPERIENCE IVE EVER HAD WITH AN AIRLINE!!!!
I paid for a flight in February to fly out in March of 2020. This whole Covid pandemic happened and they said that my ticket would be good for a full year. I tried calling them about six months later to reschedule a date and I have not been able to get in contact with anyone. I tried to do a charge back with my bank and I was denied because supposedly it was too far from the time that I purchased the ticket. So now I’m out about $300 and no flight! Now I try to go online and get a phone number or a website or anything to get in contact with them with no avail. This airline is ridiculous it sucks and I don’t like it that they would do their customers this way. If you’re not going to provide the service return the money that the customer paid without you providing them any type of service!!!