Good first step(s) - - CLT needs so much help.
CLT is really leapfrogging with the recent lounge improvements.
40k sqft Admirals Club + Flagship Lounge + Capital One Lounge. And the new Delta Sky Club is top tier as well.
Airlines and CCs can throw all the new lounges into CLT as they want--it's still a crap set of terminals to actually get through. Absent a (several) billion-dollar rebuild, it's still going to be one of the worst airports to connect through [DEN and PHL].
CLT is AA's 2nd largest hub? Learn something new every day. Surprising cause even as an AA loyalist, I've been through there exactly 1 time in the last 20yrs.
Yup, it’s sorta surprising. Of course, DFW #1. Then, you might think maybe MIA for #2 (nope, it’s CLT). MIA is 3rd, then ORD, PHX, PHL, DCA, LAX, LGA, JFK. (MIA is Latin America; Philly is Europe; LA & NYC are mostly O&D; everything else, mostly domestic.)
Finally, CLT gets treated as a hub. Now let's see what's planned for PHX. Very doubtful a FL but maybe a much larger lounge.
More that CLT is finally getting treated as a city of some importance. CLT remains one of the fastest growing cities in the US, and will only continue to do so. The fact that Delta cared to open a Sky Club there as well as Capital One tells you that it's becoming much more relevant of a station.