I appreciate your review. I would add a couple of things that I witnessed on Monday. One of the key things that people want is a clean bathroom. That’s really simple, and it is a reason to pay up. Easy, clean experience. The men’s bathroom is far too small in the Admirals Club. One urinal and two stalls. That’s not going to be enough in the summer evening rush. This is a simple design issue - I’m not sure whether American or the airport chose this, but it is not a good choice. A better option would be to give up 10 seats and then make the actual experience “first class.” Note: the club requires going up a 3 story escalator…there are not other options that are close.
Second, I asked for a Coke. Now, leave aside that this is a poor health choice…what do you think I was offered? Perhaps a Coke? Perhaps a Pepsi? Nope - only a pro flyer would know that the drink provided, without disclosure in advance, was a Shasta Cola. For real. If there is an issue with the local airport provider, can we not go to Costco and buy a few cases of either Coke / Pepsi and offer a well known option?
AA…LG!