I spend a couple of hours a day on the phone with airlines booking awards for people, and there are call centers that consistently crack me up. One of my favorites has to be Delta's SkyMiles desk. It never ceases to amaze me how little the agents know about their partner airlines. Just today I…
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“Yes, this flight is operated by a jet aircraft.”
"That won't work, I was looking for a seat on one of your blimps please."
As a teacher, I find the idea that Americans know about Frankfurt, Kentucky being too much to hope for
Was going to let it go, but now that two of you have done it...it's Frankfort, KY and Frankfurt, DE
As told to me by a Delta agent, "Vietnam Airlines is no longer in Skyteam. They left recently and are no longer a Delta partner."
United agents are generally good, but I find Alaska to have the best agents, especially on the partner awards, for which Alaska is also one of the best.
the continental agents are generally pretty knowledgeable. though sometimes they can be a bit lazy about going through the hoops to book an emirates reservation.
Maybe your agent should go to Charm School:
http://online.wsj.com/article/SB10001424052748704775604576120080627254652.html
I never call Delta to check jet airways, I call AA instead, they can see real time space without long sale
I just got a reply email from CO and the agent still believes CO is in Skyteam. Unbelievable!