Questions and Answers

Ben, can you provide some guidance? I had six (6) flights with Frontier that were cancelled (I paid for them all with a credit card with my name, 4 flights for me, two flights for my wife, sister-in-law and brother-in-law) totaling $928 spent. Some they asked me to cancel, some they cancelled. They added about $250 in additional credit if I cancelled.

Frontier gave me till 6/15 to rebook the first 4 flights (about $758 worth). I found their system wouldn’t take my confirmation codes, and eventually found out you had to call and talk to a CS agent in the Philippines to get it authorized first. I booked $245 by 6/15, and attempted to contract the 800 number multiple times, even waiting 2 hours, 45 minutes in the cue on hold. There is no way I can spend all that now. Plus, it has to be on travel for whom it was booked for. Obviously, we cant meet this reqirement. Any suggestions?

Class action lawsuit? Cancel the charge on my credit card (going back to the date purchased in JAN)? I’m pretty ticked they are treating their customers this way.