The highly anticipated new Park Hyatt Los Cabos has just delayed its opening, which is unfortunately all too common in the hotel industry. However, the way the hotel is handling the delay sure leaves a lot to be desired.
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Park Hyatt Los Cabos delays opening, tells guests “too bad”
The Park Hyatt Los Cabos has just delayed its opening by roughly two months, with the hotel now accepting reservations for stays as of October 15, 2025. It blows my mind how often hotels start accepting reservations, and then still delay their opening, because it just seems so predictable and avoidable.
Guests who are impacted by this delayed opening have been contacted in recent days, though not in a particularly helpful way. The only thing that guests are consistently being offered is 10,000 World of Hyatt points per stay as compensation, if they cancel their reservation. Other than that, the response is woefully underwhelming:
- Those with cash stays are being offered accommodation at The Cape, though that hotel is way cheaper, and not comparable to what the Park Hyatt claims to be
- Those with points stays are only being offered accommodation at The Cape if there’s standard room points availability; if there’s not, they’re not being given any comparable options
What’s so bizarre is that when the hotel previously delayed its opening, guests were being offered much more generous options. For example, in April 2025, a FlyerTalk member reported being offered a choice of the following:
- A comped stay at The Cape, if they agreed to maintain their dates and switch hotels
- A complimentary upgrade to a suite at the Park Hyatt, if they moved their reservation to later in the year
- 10,000 points per night in compensation, if they just canceled their stay
Talk about a fall in standards. The hotel has gone from offering to comp stays at The Cape, to not even honoring points reservations at The Cape if there aren’t standard rooms available.
This level of service is really underwhelming
In the past, I’ve written broadly about delayed hotel openings, and how incredibly frustrating they can be. It’s one thing if these delayed openings only happened once in a blue moon, but instead, they’re incredibly common.
I suspect hotel owners are pushing hotel leadership to generate revenue as soon as possible, and the team just goes along with it, even if they know the timing is highly optimistic.
When you book a hotel, you expect that the hotel will be able to honor your reservation. After all, people sometimes book non-refundable flights, take time off work, and generally make arrangements around their planned travel.
So it’s disappointing when you not only find out the hotel won’t open in time, but that you won’t even be offered something comparable. This is problematic on a couple of levels.
For one, if you’re going to claim to be a true luxury property, then that level of service should start before an actual guest stays. Look, The Cape simply isn’t in the same league as the Park Hyatt, at least in terms of pricing. There’s actually a Four Seasons in the same complex as the Park Hyatt, and rates are generally comparable.
The hotel screwed up, so wouldn’t it be appropriate for the Park Hyatt to find a way to accommodate guests at the Four Seasons, which should be a more comparable experience? If a hotel makes a mistake, you should be upgraded, if anything, and not downgraded.
Then there’s the bigger role of Hyatt in all of this. Hyatt’s loyalty program is called World of Hyatt, and the intent behind that name is that members are in Hyatt’s “world.” But once a hotel doesn’t open on-time, suddenly Hyatt seems to claim its hands are tied, and can’t compel hotels to act a certain way.
If you have a confirmed reservation at the Park Hyatt, it shouldn’t be of any concern to you whether a standard room is available at The Cape, if that’s all they can offer. They should put you in whatever room they have, because none of this is your fault.
But unfortunately this is all just indicative of the direction the industry has gone. As hotel brands grow, the concept of actually providing a high level of service and taking care of guests starts to go out the window.
Bottom line
The Park Hyatt Los Cabos has delayed its opening once again. Delayed hotel openings happen way more often than they should, but it seems that this hotel is getting increasingly less generous. The hotel is now offering guests 10,000 points if they cancel their reservation, or is offering to put them up at The Cape.
This is the perfect example of how hotels want it both ways. The Park Hyatt wants to charge $1,000 per night and claims to be a top property, but the second things go wrong, there’s no accountability.
What do you make of the Park Hyatt Los Cabos’ handling of this situation?
I think it’s just the area. Cabo is flooded by $$ from the US and I think developers and operators are realizing what they can get away with. I was just at the Four Seasons Cabo Del Sol and ended up leaving a day early. The only time I’ve left a Four Seasons with a “bad taste in my mouth”. Shared feedback with them while there and they were responsive to it, but at $1,000+...
I think it’s just the area. Cabo is flooded by $$ from the US and I think developers and operators are realizing what they can get away with. I was just at the Four Seasons Cabo Del Sol and ended up leaving a day early. The only time I’ve left a Four Seasons with a “bad taste in my mouth”. Shared feedback with them while there and they were responsive to it, but at $1,000+ per night, the leadership should know how to operate at luxury levels. I feel like I wasted a significant amount of money and time off as well.
I don’t think it’s likely I would return to Cabo. Everything is ludicrous expensive and service levels seem to be on the outs.
I guess I missed when the Park Hyatt was Bonvoyed. As a Lifetime Globalist who has spent $10-30k per year for the last 10 years or so at Hyatt, I'm almost at my last straw with Hyatt due to things like this.
Wretched customer service. I expect behavior like this from Marriott but not Hyatt. The hotel is effectively walking guests. That makes it incumbent of the hotel to make the guest whole, not put them in some substantially worse hotel.
Cancel, get your money back and tell them to jog on
Better than being disappointed while there. IMO it's set too far back from the ocean - I'd rather go back to the Waldorf or The Cape.
Probably best to wait to book until the website pics don't include the Park Hyatt Kyoto.
After a fairly poor stay at the Park Hyatt Bangkok just after it opened, I would strongly advise against staying somewhere brand new. Staff are still working out kinks and may not have figured out what works and what doesn't.
The race to the bottom continues, seems like Hyatt is finally catching up to the pack.
They're catching up on the bottom end, too. As a globalist, I had to pay for an upgrade to a fish breakfast at Caption Osaka. :\
As someone who just stayed at the Fiesta Americana next door to the Hyatt, they are nowhere near being able to open. There are a large amount of construction the unfinished buildings, pools and structures. If this resort is open in a year that feels reasonable at best. Don’t book there before mid 2026 at the best IMO.
It’s disappointing to see this fall in standards from Hyatt, which many have considered to be the best chain when it comes to looking after guests. And it’s not some loosely affiliated property in one of their newly added random brands, but a flagship Park Hyatt.