As I hinted at earlier, I got a call from United this morning. Usually I never answer calls from numbers that aren’t familiar to me (although I could see the number, it didn’t show as unknown), but for some reason I answered this morning, and I almost had a heart attack when I did. The…
Continue reading: My call from United this morning
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I made a reservation yesterday and had the most wonderful experience with the agent. Although I am usually happy with the service, this was different somehow. More thorough and attentive in a over-the-top way. Hard to describe, but after reading your post it makes sense. I also got a personal call 3 days ago to tell me that my seat had been changed in domestic first to 1 row back, still aisle, and they were sorry for the adjustment. It was really a comparable seat. Something is up and I like it.
Ditto the great phone customer service. Called to add Econ Plus to an existing reservation (1 paid, 1 award) and agent couldn't have been better. After talking with her, I was disappointed that I didn't select the "would you take a survey" message before I got out of the computerized phone tree.