Southwest Employee ...
 

Southwest Employee Sold $1.9 Million In Fraudulent Vouchers

15 Posts
3 Users
0 Reactions
294 Views
Posts: 39869
Admin
Topic starter
(@lucky)
Member
Joined: 13 years ago
[#15062]
wpf-cross-image

A former Southwest Airlines employee has been indicted for allegedly creating and then selling nearly $1.9 million worth of travel vouchers. The details of this are fascinating.

Continue reading: Wow: Southwest Employee Sold $1.9 Million In Fraudulent Vouchers

Share your questions, experiences, and thoughts below.


14 Replies
14 Replies
(@Icarus)
Joined: 10 years ago

Posts: 2562

Southwest clearly has a crappy audit system. The issuing of any documents should be in conjunction with a booking, so they obviously have no control system in place.

Then there are the customers who purchased tickets using fraudulent documents who are as guilty as they know what they were doing.

Assume any unused documents will be cancelled.


Reply
(@Marshall evans)
Joined: 3 years ago

Posts: 1

We should build a underground hi speed rail system betwixt major cities with trains leaving every hour


Reply
(@Exit Row Seat)
Joined: 6 years ago

Posts: 338

Usually, these things start with the employee making an innocent mistake (wrong name or ticket # or boarding ID), but not detected by a supervisor whose sole focus is turn around time and flight delays. Then the employee gets in a bind (rent, car note, helping a relative), and things get out of hand. Volume grows and the money keeps rolling in.

The detection is either another employee who calls the company Hot Line or someone complains on the phone, "I spent good money to purchase this voucher, why won't you honor it" to a phone rep. The rep calls a supervisor who calls the fraud department. A scrub is made of all the vouchers issued and the employee is confronted in an office by the fraud department. Police are called and the DA is consulted.

Either controls were in place but no one was watching; or none existed in the first place. The supervisor will be reprimanded, as well as the airport manager, and maybe a VP as well. Lots of finger pointing and lots of egg on everyone's face. Someone's career is dinged and someone else ends up with a criminal record. Not a happy place!!


Reply
 GKK
(@GKK)
Joined: 15 years ago

Posts: 29

United (then Continental) had a somewhat similar, but less sophisticated fraud perpetrated against it about 10-15 years ago. The agent (Victoria Scardigno) went to federal prison for a few years for orchestrating it.


Reply
 Greg
(@Greg)
Joined: 3 years ago

Posts: 1

I'm glad the airlines got screwed. They deserve far worse for the level service they don't provide. CEOs should be getting 20 years.


Reply
Diamond
(@david-7)
Joined: 5 years ago

Member
Posts: 1024

The employee thought you just needed to commit fraud on a large sum and he'd get a slap on the wrist if he got caught. He failed to understand it's not about the sum involved, it's about being a executive. Only a white collar criminal can potentially get away with defrauding millions (or hundreds of millions), and only if you aren't scamming other rich people.


Reply
(@Robert Fahr)
Joined: 9 years ago

Posts: 459

I imagine if a pax committed far fewer acts of skiplagging, the software would work just perfectly.


Reply
(@Never In Doubt)
Joined: 5 years ago

Posts: 1080

Sir, this is a Wendy’s.


Reply
(@Bagoly)
Joined: 9 years ago

Posts: 266

First paragraph applies all the way up to several of the nine-figure trading scandals.
What would be fascinating to know with those is how many start the same, but by luck they do make money, and close out.


Reply
(@Lisa A Hurdle)
Joined: 4 years ago

Posts: 3

Good crime doesn't pay one of my close brother says men are stupid that's a good job know hell think bout was it worth that greed and lust with mess you up everytime


Reply
(@Marco)
Joined: 12 years ago

Posts: 130

You call them fraudsters, I call them digital entrepreneurs


Reply
(@Bandmeeting)
Joined: 8 years ago

Posts: 65

This gave me a headache.


Reply
(@Lady Esther Anderson)
Joined: 3 years ago

Posts: 2

If you keep your hands clean and remember to ask yourself, what would Judge Judy do ? You would know not to engage in that fraud and your life would remain scandal and trouble free. GOOD Luck and see you sitting in court waiting for the consequencesto be handed down.


Reply
(@Lady Esther Anderson)
Joined: 3 years ago

Posts: 2

If you keep your hands clean and remember to ask yourself, what would Judge Judy do ? You would know not to engage in that fraud and your life would remain scandal and trouble free. Good Luck and see you sitting in court waiting for the consequences to be handed down. You'll win or lose by how you decide to CHOOSE. So choose to do the right thing and rest in your own bed at home in comfort. Not in a jail or prison cell after your wrongdoings.


Reply