On May 21, 2024, a Singapore Airlines Boeing 777-300ER encountered severe turbulence while enroute from London (LHR) to Singapore (SIN), on flight SQ321. The turbulence was so bad that dozens of people suffered serious injuries, and there was even one fatality (reportedly from a heart attack). The jet diverted to Bangkok (BKK), where many passengers…
Continue reading: Singapore Airlines Offers $10K+ Compensation For Turbulence Flight
Share your questions, experiences, and thoughts below.
Considering this was hardly SQ’s fault, the offer seems quite generous; that they’ve been as transparent and communicative as they have is also to their benefit.
Definitely a fair offer but in the era of greed, social media and entitlement, lots of people on that flight won't take that offer
They'd rather sue.
For the Australian woman who is now paralyzed from the waste down I would think that this will be an ongoing conversation
Especially proactively offering eu compensation. Probably better to mitigate any losses customers incurred.
Worked on aviation insurance for many years, this is from the carrier not SQ's pockets (except for whatever their current retention threshold is).
“ I can’t help but wonder if we might see some lawsuits for emotional distress, etc. Admittedly this wasn’t a flight full of Americans, so…”. Hahah so true
SQ has established the gold standard for passenger handling in severe IROPs.
Given that this was turbulence-related and might or might not have been avoided - I am not second guessing - they could easily have said it was beyond their control - but they have not.
Good for them. No, Great for them.
I suspect more and more airlines are going to be interrupting service if turbulence is expected.
there is turbulence prediction software and the airspace where this occurred is pretty busy.
whether there were signs that there could have been problems is impossible to know at this point.
SQ did the right thing but whether they were using the best software and cabin procedures might or might not have affected the outcome.
I have no expertise in any related field but there might be some fault to be determined. I did read that this was an area known for severe turbulence and the decisions of pilots and cabin crew do need to be examined.
I get that you don't necessarily need the legs anymore but to call it a waste is a bit harsh
I’m sure there is plenty of people in the “uninjured” $700 usd category who wish they were in the $10,000 usd “minor injury” category. Maybe their back will start hurting? Noticing some head trauma?
IMO this incentivizes people to exaggerate their injuries.
It does seem generous for SQ to come out with this compensation plan. Good on them.
Maybe SQ knows more about the crew's conduct than they're letting on, and that contributed to their "generosity." Possible that the pilots fouled something up again. Either way there'd probably be lawsuits.
How would you know that it wasn't their fault? The pilots might have easily made some mistakes by not paying attention to their instruments or circumventing the area properly.
It's just good PR because they know they (Allianz) will have to pay either way.
Singapore Airlines has one of the best customer care in the airline industry. Never disappoints!