While I had spent the night at the Hilton attached to Terminal 4, I still went to the airport early, since I wanted to check out a couple of lounges. I left the hotel at 5:15AM, and from there it was just a short five minute walk through the tunnel connector to Terminal 4. I…
Continue reading: Review: Air India Lounge London Heathrow
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pretty underwhelming. actually reminds me a lot of the EK lounge in T4 at JFK, which i'm no fan of.
for some reason i love the look of the kitchen area, though!
That has to be the best looking Air India lounge for international/domestic.
As an Indian, the food looks delicious. I would love to eat that.
That's a huge lounge to be staffed by only 2 people,though considering the fact that Air India Business and first classes are mostly empty I think 2 are more than enough.
@ Ben,
I really admire your patience at being able to sit in a lounge. My wife is like that exactly - I on the other hand can't sit still for a minute (in fact I am shaking my legs right now as I write this). But seriously, not a bad lounge (I think - although I have visited all of the best lounges on a recent post of yours and not spent more than 15 min plus a shower), but I am not one to really be able to judge a lounge. I would say the dirty carpet was the only off-putting thing on this review.
I think I got diarrhea just looking at that food. What a complete embarrassment and dump--why even have a lounge if it looks like that. Wow. My vote is for worse lounge of the year thus far...
@ me - I guess some ppl have very weak GI systems. Here, this will help: http://www.drugstore.com/florastor-probiotic/qxp208801
I suggest you shouldn't eat anything at all.
BTW, you probably meant "worst" instead of "worse"..
It looks better than the Air India JFK lounge! I just visited Plaza Premium lounge at SIN T1, if the Heathrow one is anything like that, I'm sure it was quite nice! I was very impressed by it, among the best of priority pass lounges that I've visited.
Not bad actually. I was expecting worse from all the teasers you sent out. This can't compare to the best first class lounges but it is not trying to. The food doesn't look bad either. Was it healthy? Tasty? Presentation could be better. The lounge people are probably lazy bums who couldn't be bothered to do anymore than required to save their jobs.
Aren't lounges maintained by local contractor. Definitely AI should have a chat with them and find new vendor, if they plan to keep F which seems to be chopping block based on latest news.
I think AI looking into removing all F. Why pay millions to sloppy lounge contractors.
Here is a comparison F,J and Y of AI 77L (DEL-SFO)
Cabin space
1 row of F(4 seats) = 1.5 row of J (~6 seats) = 3 rows of Y (27 seats)
Food carts
F: 9.5 for 4 (1.188/pax), J: 16 for 18(0.457/pax), Y: 29 for 195(0.149/pax)
So if AI replaces F with more Y seats, its revenue will increase and fuel burn will decrease. It needs 5 less carts to provide same level of service or carry more food for paying revenue Y pax.
Any idea why Air India didn't relocate to Terminal 2 to be with the other Star Alliance members?
T2 is apparently at capacity at present (it should be increased at some point), plus T2 is more expensive for airlines to fly out of. AI should move at some point but not that soon I believe.
Then, why do all your posts make you appear like an ignorant, short-sighted, and illiterate juvenile?
Ben, admit it. "me" and "Loz" are your alternative names to bring us all down-to-earth (rock bottom by the sounds of it) and create some controversy... I mean their comments are seriously daft..
As an Indian I can say that the lounge is underwhelming. It looks like an apartment instead of an actual lounge. At least it was semi-decent, though. They should have presented the food better and used fancy lightning, but it looks okay for the most part.
Oh, look. Betty Turner - oops I mean Samantha - mentioned me a minute before I made my comment. That's cute, but I aint no Ben. I am me. I know you love coming up with conspiracy theories all the time but chill...
"I was just thrilled to see that the lounge had actual filtered coffee." Oh, Murka. Reminds me of my Italian friend's saying: "Americans! The only people who think beer needs to be fresh but coffee doesn't." 😉
It's not the best lounge in the world but it's hardly a dump. I get the impression that some folks here are jumping at any chance to be on the "Air India is crap" bandwagon.
The presentation of the food does look a bit like AI ordered in some takeaway. However given the proximity of Southall, home to some of the UK's best Indian restaurants, they could have done a lot better.
Anyone with a long layover at LHR could do a lot worse than take the bus to the Broadway and sample some of the anazing food up there.
Not Indian. No skin in the game.
That lounge looks bad. Sorry, haters and lovers.
@Josh - what does coffee being filtered have to do with its freshness? You can use old nasty beans for espresso just as easily as you can for drip. They're completely different criteria.
The worst part about that lounge is that the menu is exactly the same for breakfast, lunch or dinner.
It really seems that AI just bought food from an Indian takeaway shop a night before and put it here. Why can't staff present the food in a proper manner, I mean remove foil and and other packaging. At AI no one cares about presentation, this culture is from top to bottom because AI runs on public money and hence all they need to worry is monthly salary. I decided long time ago that I am not going to fly with AI on an international sector because as compare to other airlines they don't offer value for money for anything and plus plane interiors are always kept in shoddy conditions. I have seen seat numbers written on duct tape behind the seat as AI can't afford proper badges.
you think that london heathrow lounge is bad!!!! Try using India's any major airports Air india lounge. you'll never travel by air india in your life. Ahmedabad SVP intl airport- AI lounge is disgusting in everyway-sitting-sofas torn,sticky,dirty, food-cold,beverages none,coffee no milk, service-disgustingly half asleep serving you while yawning!! you name it!!!. They just don't care about any thing. will never travel again in Air india again
Inflight, even though pre arranged food 10 days in advance, still did not get it and every time you ask for something, the air hostess made you feel like its a chore for them. My advice-Never travel by Air India!!