Review: Aeromexico Lounge Mexico City Airport (MEX)

"The lounge also has an upper level, where you’ll find a restaurant and bar of sorts. I’ve heard that the food up there is for purchase, rather than being complimentary like downstairs, though someone correct me if I’m wrong."

Why not just ask the staff in the lounge?

@ Julia — Because when I got to the upper level is the exact point at which I was confronted by staff about not taking pictures. Then I secured a table downstairs before they were all full, and then I spent 30 minutes waiting on the non-existent cappuccino, and then I had to go to the gate. 🙂

“ Add in the lounge’s hostility to me taking pictures without violating peoples’ privacy, and I can’t say I was impressed…”

I understand why that matters to you (and agree their denial is strange), but as a point of the review, why should it matter to anyone else?

@ Never In Doubt — I’m not necessarily saying it should, I’m just sharing my observations. I will say that given the rather incompetent service in the lounge otherwise, I think it’s not a coincidence that the lounge staff also make up rules.

A few things:
1) Delta was supposed to pour some money into this about a year ago. Their SkyClub leaders were consulting with Aeromexico on improving the lounge. I think that ended when the DOT took action. Not sure.
2) There are at least two other Aeromexico lounge options in Mexico City. They're all the same in terms of food and drink. There are also some other Priority Pass or credit card lounges, including AmEx.
3) Outside breakfast, the food is limited. You have to pay for food if you want something beyond basic buffet grub.
4) Normally, the waiters are pretty good. They expect tips.
5) The booze selection is awful. Weirdly, Mexico is a wine-producing country but the lounge doesn't serve Mexican wine. The wine is just awful. They don't even have a premium bar option. If I was decent food (since I have to pay) and decent wine, I normally just go to the restaurant Casa Ávila. It's a short walk from the lounge and is, in my opinion, better.
6) There are always weird smells in the lounge, like faint traces of cigarette smoke. And the air conditioning is seemingly nonexistent. I always sweat through my clothes in the lounge.
7) As for opening hours, they definitely should open the lounge by 4 am because there are a significant number of early morning arrivals into Mexico City.

There is a paid menu upstairs and downstairs.

There's typically a line prior to opening at the Amex lounge down the hall as well. The ala carte breakfast there is worth the line up if you have time. They also have a shower available. There are no signs for the shower but will set it up for you if you ask.

This lounge is a dump.

I completely agree - and sadly I use it often. Unfortunately because of the cancellation of the new airport several years ago the situation in terminal two is not likely to improve anytime soon

Ben, you did not mention how awful Wi-Fi speeds are. Sometimes completely unusable

Have a layover at MEX in a few days. Anyone know how the AmEx Centurion lounge stacks up to the AM lounge?

The lounge is not air conditioned and the heat was miserable during one visit. The restaurant did have ac so I ordered a meal. Slow delivery of raw mushrooms and overpriced.

I’ve been several times & agree with your observations.
Re the food, the free food is at the buffet as stated & not bad.
The paid food is available throughout the lounge (both floors). The menu is on the AP, the trick is tracking down an elusive staff member to take your order! I’ve had the best luck when I could snag a table along the side.

I’ve been several times & agree with your observations.
Re the food, the free food is at the buffet as stated & not bad.
The paid food is available throughout the lounge (both floors). The menu is on the AP, the trick is tracking down an elusive staff member to take your order! I’ve had the best luck when I could snag a table along the side.

Better. There are a few other lounges, too. The Aeromexico Premier Terrace is a little less-crowded than the two main lounges. Casa Ávila, a restaurant, has better food and better drinks if you get sick of lounge food.

Many, if not most, of the lounges in Mexico are dumps. The Priority Pass lounges at the airports in Puerto Vallarta, Cancun and Mazatlán are awful. Just awful.

I visited both earlier this year. If you can, just go straight to the Centurion. The food options are more limited but the quality is better. The Aeromexico Lounge has better selection of soft drinks but that's it. Bring some cash to tip the attendants

The Centurion is so much better.

If you’d seen the international arrivals hall at that time you’d understand why it gets so busy. Last time flying MAD-MEX-SAT we were there before it opened despite immigration being back up enough I just pulled out our APEC cards to get through in a reasonable amount of time. There are also all the overnight flights South America, other flights from Europe and the first departures to US and Canada

I preferred the Citi Prestige lounge down the hall if you still have the card

I spent a couple of hours in that lounge and took the opportunity to take a shower.
How unpleasant the insistence of the employee who brought me the towel asking for a tip. I didn't have any cash with me and she begged all the time. How constraining and unpleasant.

We used the lounge on the way to São Paulo, from Toronto. Aeromexico should to much better.
It lacks comfort, space and everything that needs on a main airport of a nation`s flag carrier. Now we use the Centurion lounge.
As a last comment, the review is very good.

Well, when you consider that minimum wage in Mexico is about 250 pesos a DAY (actually, MXN $248.93, which is about US$ 12.19), it shouldn't be surprising that folks in the service industry really need gratuities to make ends meet. And while the cost of living is certainly less in Mexico than in the US, 250 pesos still doesn't go very far. I spent a few days a month in Mexico, and I've been in many grocery stores. The prices on many staples are similar to US prices, and they've suffered through the same (if not worse) post-COVID inflation that plagued the USA.

As to the AeroMexico lounge, I agree that it is not the finest lounge out there. It does get crowded, and the temperature is often stifling. The showers are actually located in the spa, where the paid treatments are offered. The shower suites are pretty barebones, and the individual suites do not have toilets. They also do not provide even the most basic toiletries.

It had odd hours and was closed a few times I tried to use it

I was there today and the place is terrible.
How can “barista made coffee” be enough for the bunch of people they cram inside? Honestly they should just put coffee machines all over the lounge and end the two bars.