I’m not a huge fan of airline confrontation videos that are posted on social media with little context, which tell one side of the story. However, I do find police body cam footage of airport situations to be quite interesting, given that we get a sense of what really happened, and they often give us…
Continue reading: Frontier Airlines Denied Check-In Ends In Arrest, But Is One Person To Blame?
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I can understand both sides here, as a customer it is quite annoying to feel wronged by the airline (lets assume she was there on time and due to some error by the clerk she missed the check-in deadline) and having no way to mitigated that.
Companies more and more take power from their front line workers, so if there is a problem they can't solve it in a meaningful way and customers have no options other than calling some hotline with an hour wait time and outsourced people behind it that often also can't solve the issue.
"I have it all on video...." Yes love, including you going behind the counter uninvited and assaulting an older woman just doing her job. Nutjob.
Attracting a crowd of passengers with no social awareness and skills. Under paid, undertrained, poorly supported questionable contract staff. This is what you get with the ULCC business model. At least it keeps Youtube content creators employed.
One is certain that the likes of Eskimo, will now advocate for the human check-in staff to be replaced by an unfriendly AI Bot. As one cannot argue with a machine, human to human confrontation would be avoided. Therefore, Eskimo might just have a point in this scenario.
"The passenger absolutely shouldn’t have done that, but it’s a little unnecessary for the employee to escalate this to a physical situation, in my opinion."
I just don't get the US.
Anyone can get a gun. The police kill on average 1000 people per year in the US. They literally drag people off of planes.
Yet some self entitled brat deciding to go behind an airline ticket counter and taking photos/videos/whatever of data from an airlines computer screen and physically escort/direct her back to 'her' side of the counter is a no no?
I would have 100% done the same as the ticketing agent. Without hesitation. Would I have picked up a nearby phone and smashed her over the head? No. Would I have tackled her to the ground? No. Would I physically 'guide' her away from a restricted area and a device that has data that she should have no access to? Absolutely.
The real problem is that American blacks are constantly fighting, arguing, creating conflict, and escalating matters. That's why they're always getting into fights with police officers. They just can't seem to behave like rational decent human beings. The have virtually zero conflict resolution skills.
We've entered an age where more information and sharing has amazingly made us collectively dumber as a people. We all think we're knowledgeable and right in any given situation and we should get our way. And this kind of behavior has a way of infecting people who watch it, or see it either rewarded or punished, and becoming a new kind of societal norm. And it spreads quicker than we can adjust (to put up compensating or protective mechanisms) as a society. Sigh, where are we headed?
The Internet has made some of us very smarter but many more really dumber. And yes it's scary to think where we as a species are headed.
Social media + cell phones. Makes everyone idiots. It is a cancer on society and will be our downfall.
Always the same culprit. From the "employee," to the low impulse control girl.. the uncivilized shouldn't be allowed in civil society. Fatigued.
Uh, it literally is not always the same 'culprit.' Folks from all backgrounds misbehave at times. But, anyone with eyes can see your prejudice here. Care to expand as to what you mean by 'uncivilized'?
What a tight-rope-walk of a comment. Fine, on the 'under paid, undertrained, poorly supported' part, so, these businesses should start paying more, training more, and supporting their teams more.
This is the real problem: Corporate greed. Profits over people. It's always been a class war.
Blaming race, gender, workers, etc. is all distraction.
El POTUS Naranja indulges nearly every intrusive thought that pops into his head, and encourages cruelty and over escalating nastiness in every one of his minions. No wonder everyday Americans are starting to act out more
Interesting take. Riddle me this, which race exactly is always fighting? With their NBC weapons, endless “world wars” and “low intensity conflicts” and drones and AI, trying to imprison the entire planet in under the policy imperative of “free markets”. You’re a clown.
This type of confrontation transcends race, religion, economic background, and to some degree region. Regarding the latter, it does seem the US has a disproportionate population of “Karens” but they come in all shapes, sizes, colors, and genders. This video just happens to be a chance for you to lift the veil on your already barely-masked bigoted racism. Don’t let the door hit you on the way out - nobody at OMAAT wants your butt print on the door.
Hi Pete. There is no data to support your assertions that the behaviors you're describing are a distinguishing characteristic of any racial or ethnic group. But they do precisely describe Donald Trump's documented 50-year pattern:
- Picked a public fight with a Gold Star family
- Turned routine policy disagreements into years-long vendettas
- Responded to every perceived slight with escalating attacks
- Sued or threatened to sue hundreds of times rather than negotiate
- Couldn't concede an election loss, escalated to January 6th
- Picks daily fights on social media with celebrities, politicians, and private citizens
- Made "never apologize, always attack" his explicit strategy
- Aggressively tried to insert himself into the relationship drama between Robert Pattinson and Kristen Stewart
- Has instructed Congress not to negotiate with Democrats to end the government shutdown
Your "analysis" says more about your prejudices than any group's behavior. When you attribute to millions of people the specific pathology of one very public individual, you've revealed the game: you're not describing observed patterns, you're justifying predetermined bigotry.
Agreed. I would have have to guide her back out into the public area too, and if she'd slapped me I would have punched her in the mouth, rather than returning her slap. But would she have behaved like that if the agent had been a man? I'll wager not.
The entire situation was totally out of control, and the passenger is to blame. Period.
Ben, a little bit off topic (not really), but why is this comment acceptable?
The real problem is that American blacks are constantly fighting, arguing, creating conflict, and escalating matters.
Just wondering, as it sounded like there was going to be a zero tolerance for racism and the like. Or is this comment just viewed like someone with an opinion expressing himself?
@1990 Look at the ULCC Business Model. Does it seem to be successful? Sure, hire better people, train them adequately, provide better resources. But then you won't get $49 fares and the "lower income scale" won't be able to fly.
So, make a decision. Do you want crap airlines with dirt cheap fares that enable low income consumers to fly or do you want quality airlines that low income consumers can't afford? We had the latter back in the 1970s and problems like this did not exist.
@TravelinPenis arguing on the side of decency and civility today?! He should rewind himself and look at some the name-calling and smearing he wallowed in over the past years...(just saying).
#hypocrisy
#crocodiletears
Ben, I love this blog and look forward to reading it daily. Having said this, content like this article is veering into Gary Leff territory and the overtly racist opinion expressed by some SHOULD have no place here. Please do better, Ben. Both in stories like this and clearly over the top racism.
Thanks
Let me be clear, you come behind my counter and whether you attempt to video my screen or not, I AM putting “MY hands on YOU”. Male or female, no distinction. We have a responsibility to keep that area clear, similar to the responsibility of calling LEOs just after 9/11 when a passenger said the word,” bomb”. It was policy, whether they were joking or not. I had a sad experience with that situation.
I worked the final 18 years of my career at MCO for a major carrier, having experience at several other stations during my career. You don’t come behind the counter unless you have a SIDA badge. Period.
I’ve dealt with passengers worse than her in other stations, with similar results, I’ve also witnessed similar situations. It’s a no-win for the passenger.
They’re completely wrong. No passenger comes behind the counter without a SIDA badge, period.
Lol another reason to avoid the garbage US and its garbage airlines at all costs.
Shitholde country, shit people and shit airlines lmao
Pure class you are, "Pudu"
Assuming you're not an adorable tiny deer from Chile and Argentina
I couldn’t even tell she was black at first glance. How obsessed do you have to be with race to immediately notice that. You’re probably the inbred white trash that gets arrested bringing guns to foreign countries and plays victim after
Its amazing that in 2025 the racists in America are proud to show their racism as a badge of honor. From the orange clown in the white house to elected officials in federal, state amd local positions of leadership. The only loser will be the USA. Its amazing to see their hate. The hate is so blind even though it does hurt them. The world looks and the world laughs at how stupid American racism is. No body wants to travel to the USA anymore. Shame that everytime im on the airplane the person next to me is a maga racist.
Different market segments; I say, the more the merrier; competition usually benefits workers and consumers; perhaps, investors aren't a fan, because it means less excessive profits for them.