"Awards can be BOOKED online for travel on Air France-KLM, China Airlines, Delta, Garuda Indonesia, Korean Air, Middle East Airlines, and Xiamen Air; all other partner awards need to be booked by phone..."
How about where to SEARCH for partner award availability? I just spent the last hour searching for business class award seats pretty much anywhere in the world, for the next 12 months. I found exactly zero available seats - except for the JFK-LHR Virgin Atlantic flights shown in the example - except rather than the 29K shown, I'm seeing 150K and up - plus over $600 in fees, a far far cry from what's flogged here. Looking for ANY business awards on partner airlines appears completely useless if searching on Virgin Atlantic's site. So where do you search - before then calling to try and book? I'm very skeptical about the content here, after wasting an hour trying to verify it.