About a week ago Arne Sorenson tragically passed away after a battle with pancreatic cancer. He had been CEO of Marriott since 2012, only the third CEO of the company ever, and the first CEO without the last name Marriott. As promised, the hotel giant has now announced his replacement.
Continue reading: Marriott Appoints Anthony Capuano As New CEO
Share your questions, experiences, and thoughts below.
So basically his instinct is to grow the number of hotels at any cost, never mind organic growth by improving existing hotels or customer experience. I bet he’ll be neutral at best for the loyalty program and won’t stop the race to the bottom
You would think that Marriott would appoint a transgender's BIPOC woman or perhaps some Native American woman instead of another White man.
Woo Hoo
Do a thousand nights @ Marriott's and get a croissant at every full service stay for life @ breakfast or an apple as a lifetime elite.Redeem 100,000 points for a free night at the Ritz Carlton in Hono Hawaii which was half that a year ago and get no breakfast or upgrade.Fight for the upgrade elsewhere and you have value for your loyalty.You may even be able to upgrade on standby if your lucky.Yes loyalty has its rewards including a VIP concierge (not)
Enter tunnel vision CEO brainwashed by the last and keep those massive devaluations coming
@Ben I'm curious to hear which of the major chains (Hilton, Hyatt, IHG) you think offer more inspiring hotel choices? To me they are all about the same. Hyatt generally delivers better on their promises and have better elite recognition, but it only really matters when you hit Globalist, which is generally harder with their small footprint. To me it's a wash. I can see why those focused on the North America market might have mixed feelings (not many aspirational hotels and average standards), but in Asia, Marriott is the best by far: the most options, great elite recognition and service, and many aspirational hotels at decent redemption levels.
And to all those whining about "another white male CEO," how do you know the BoD did not consider other alternatives you deem SJW-approved? Unless you were in that room, none of us know much of what went on. Pretty asinine and self-righteous to be indirectly accusing a company of bigotry from your anonymous thrones.
If promoting form within, I sure would have preferred a Starwood background. You can't compare the customer-centric management style.
Wow! Recent interview reveals new CEO says" customers have a short memory". Really terrible business model with attitude and little to no perks for it's regular owners! Pretty sucky style.