World Of Hyatt Mr & Mrs Smith Partnership: How It Works

rates are often higher, elite perks are limited, you’re often forgoing other incentives

Scathing critique. Shame on Hyatt for entering this partnership to lose trust with customers.

The top post currently on the Hyatt subreddit is how a Hyatt House property is curtly turning away confirmed guests because their parking lot is full. No welcome and no apologies. In Minnesota. So much for Minnesota Nice?

Marriott Bonvoy sucks. IHG Rewards sucks. Hilton Honors sucks. World of Hyatt is on the path to sucking. All loyalty programs suck. Top attorneys have figured out a decade ago that we should just stay in the property we want.

Stayed at "131' in Cheltenham last summer shortly after the Hyatt partnership went into effect. The front desk had no clue they were a Hyatt and said there was no way to earn points kn the stay. I emailed my receipt with my concern to the Globalist Concierge and after months of back and forth they told me it was an ineligible rate which was not true. It would have been a descent amount of points at 1200 Brithish pounds for the 3 night stay. It was a rough integration at the start and am still hearing some stories of similar problems in the last few months

It is because these loyalty programs stopped being loyalty programs and have transitioned into revenue centers. Their primary objective now is to sell points to banks and enshittificate the programs enough to cause breakage and ever-increasing shareholder value.

These chains do not own and barely operate any hotels nowadays. They are just giant OTAs that charge a fuckton in franchise fees. They can't enfore status benefits because since they do not own the properties anymore, the kneel to whatever the actual property owner wants. They'll throw you some useless points to make you go away.

My hotel strategy is simple. Always book direct with nonchain hotels. Chain hotels are inflating their prices to pay for those franchise fees to list their property in Hyatt, IHG, Hilton, or Marriot's site.

Did you just stay there or anywhere else? I'm going in that area in a month and staying a couple nights in the "countryside". I assume you rented a car. Curious to hear about your overall experience - less related to Hyatt issues however while unfortunate. We're thinking of booking Cliveden House & potentially Estelle Manor. Thanks!

Fringe boutique hotels that appeal to 1 to 2% of Hyatt base.

Wow that looks like an existential takedown of Hyatt’s partnership. As I am now informed I won’t even look at the Smiths when I search on Hyatt!

European hotels are 30-40% less on their own websites compared with booking through Hyatt

Based on recent searches, I definitely agree that the Hyatt rate is more expensive (strike 1). I am also noticing that the Mr. & Mrs. Smith properties generally don't show available when the booking window opens. However, if you go to a specific property's website, they generally are available for booking (strike 2). Whey did Hyatt think that this was a good ideal???

The “Smith Extra” mentioned here seems to be a miss for me. I never received the amenity posted on Mr & Mrs Smith website for the hotel I ultimately booked on Hyatt. When I asked MHC about it, they said it’s up to the property. I never asked the hotel about it (should have), as I only had a brief stay to finish off the year and needed the night credit. Unlike SLH, this one is a hard pass unless you’re in a pinch and have no other sensible way to get a night credit.

Whoever at hyatt that planned and executed this "merger" should be fired.

Please bring back SLH. I’m a globalist and unless I’m trying to rack up nights towards my 60 per year, the M/Mrs partnership is useless to me.

Nobody in the points & miles game is ever gonna stay in such properties

We are staying @ the Nerva in Rome to finish off our brand explorer. So the FNC will be worth it for us as discoverists.

Agree with Jj: Bring back SLH (Small Luxury Hotels), which were a good value, particularly in South Africa.