Just over a month ago, Hyatt appointed Mark Vondrasek as their new executive vice president and global head of loyalty & new business platforms. This was an interesting decision, given that Mark spent 15 years in leadership roles at Starwood, most recently as a senior vice president and commercial services officer. There he managed Starwood…
Continue reading: World of Hyatt Has A New Leader
Share your questions, experiences, and thoughts below.
As a Globalist I've only had 3 stays with Hyatt this year since the switch to World Of Hyatt.
Went from one of the best to worst programs overnight, especially with the adoption of flat 60-night stay requirement which is hard to achieve with a brand that has a much smaller US and global footprint versus competitors.
@James +1
Just one stay this year with one more next month. Maybe new leadership will help but I’m not counting on it.
Finally some new leadership that can hopefully get Hyatt's loyalty program back to where it was.
They completely dropped the ball on promos. The 75,000 points for 25 stays was great and even the double points last time wasn't horrible. But since then? Nothing. Not sure why bother staying a lot of nights with them without any incentives
Hyatt doesn't need another star player in their World of Hurt. What they ACTUALLY need is to address their serious footprint shortfall. I don't need a trillion suite award certs if there's nowhere to use them.
As a Globalist who just completed my 66th qualifying night for the year, and former Intercontinental Royal Ambassador, I'm very happy with WOH. I like that the requirements for WOH top status is published (unlike intercontinental) and I like that it's a high number of nights to qualify (makes the status more elite - fewer people in the lounge and upgrading to suites.). Speaking of suites, I've been upgraded to a suite without using guaranteed upgrades at virtually every park, grand, regency, and Andez I've stayed at (Hyderabad PH, Delhi Andez and HR, Goa GH, Dubai PH, Doha GH, Paris PH, Berlin GH, Amerstdam HR, West Hollywood Andez, DFW GH, Houston Gallery HR, DC PH, Waikiki Centric, Tokyo PH, Beijing GH, Taipei GH, Singapore GH). Over the last year the non upgrade stays were at SF GH, SFO HR, Bangkok GH, Ft Lauderdale Pier 66 HR, DC HR, and PHX HP.
last year Diamond with Hyatt, Plat with AA.
this yr no stays with WOH, no flights with AA.
I am a nearly 20 year veteran as a Hyatt Diamond. I tried Starwood Platinum back in 2005?? I think from a status match. Every Starwood stay my wife would respond, wow, SPG Platinum is not like Hyatt. So this appointment has me worried, and thinking this will be the end of chasing hotel status.
SPG had little focus on delivering the promised benefits. They were good at promoting their product saying how great these suite upgrades were. Sure we got a couple, but big deal, for the most part hotel loyalty was little better the kettle elite and booking with Priceline at the time.
What Hyatt did well on in the past was offer generous points on stays. Hyatt also offered free breakfast or lounge access to all members. That even encouraged me to eat lunch or dinner in the hotels.
I don't see the new leadership as being a positive move. I hope I am wrong, or I likely won't see my 21st consecutive year as a D̶i̶a̶m̶o̶n̶d̶ er Globalist.
@James, it's true there might be fewer people using the lounges. However if the properties find that there aren't many people using them, they'll reduce the hours or offer less.
Maybe she will help to upgrade World of Hyatt from the Back Alley Abortion it is now to merely a Dumpster Fire
Hi it's globalist program this year has been beyond disappointing, compared to when we had the diamond program… Prior to the globalist program, we received 500 points for checking into a Hyatt Place property, I thousand points for checking into a Hyatt Regency, etc. etc. as a globalist, there are no real benefits at any Hyatt placed for that status. I complain that we don't even get a bottle of water, now they at least are for you a bottle of water which is a joke when you can buy a case of water for around four or five dollars. Do the math, 60 nights helps you retain your status… But at 60 nights of Hyatt Places that would be 30,000 points we no longer receive if 30 of those days were at Hyatt regency's that would be 30,000 points as well. We basically got screwed out of a lot of points for what?
I have 5 nights to go to get Globalist. It has been hard. I was not that impressed with Starwood when I was with them. Even less at Hilton. I have had to remind Hyatt for a suite upgrade saying it is available. Gotta give big Kudos to Andaz London they really know how to treat their clients, treat us like Royalty!