We were spending a total of four nights in St. Petersburg, so as a Hyatt and Starwood loyalist my first choice was clear -- the W Hotel St. Petersburg. It's the only Starwood property in St. Petersburg, and it looked very nice. The rate at the W was ~$250 per night, though I was able…
Continue reading: Review: W Hotel St. Petersburg
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I was there a few weeks ago and had bother dinner and breakfast at the restaurant also. We had pretty decent service for both. Maybe we got lucky with the server.
I do have a question for you: When I stayed there was a problem with the AC pump making loud noise at 4AM. After an hour and 3 trips down to the front desk they ultimately can't fix it and the only option was to move us to a different room. My mom is quite old and moving at 5am would be a huge hassle for her so we ultimately declined. Everything else at the hotel was great. I mentioned this at checkout and while they were genuinely apologetic, they offered me 3,000 starpoints as compensation. I'm no expert but to me it seemed quite low.
Do you think that is adequate compensation for not being able to sleep at 4am? If not, how do you think I should escalate this? Thanks
Lucky, when we stayed on Cash & Points in 2011, the hotel added a charge to our bill (about $30/person) for something like "registration". Since the charge wasn't disclosed in advance, the hotel reluctantly removed it. Did you encounter anything similar?
Also, was the buffet offered as a complimentary Platinum breakfast option?
We stayed there last year ... and the service was horrible then, too; similar to what Lucky describes.
I can't remember if breakfast was a Platinum amenity or not.
Ah Nic Nacs in the minibar. Trust they have an eye on providing for German customers.
I miss Nic Nacs. Yummy!
Did you not go to the rooftop bar? Thought it was the best bit, especially during the white nights. Had an amazing weekend there a couple of years back.
Bingo! Ned wins my Best Post of the Day prize!
Nothing else could possibly come even close.
I can't imagine staying at a W rather than a Four Seasons literally across the street if they were priced "roughly comparably." Earning Starwood points and getting loyalty benefits doesn't come close to nearing the gap between the two.
Stayed there last year and had a great stay and like you a poor experience all around with the first floor restaurant. You didn't mention the rooftop bar. We loved the views up there and had our best meal in one of the cabanas- a great steak for two.
Ben, did they not offer you a room upgrade for having top tier status? And if they don't proactively offer you an upgrade, do you usually not ask for one?
"In this instance we were assigned a Wonderful Room, which is the basic room at the hotel. We didn’t get any upgrade as far as I know, though I think the hotel was pretty full."
I stayed at the Fours Seasons next door last month, and by looking at your pictures of the W, the two are not even comparable. Decor, rooms, everything. The breakfast spread at FS is unbelievable, and so is the setting, They have 3 phenomenal restaurants and, as you noticed, service is impeccable. But I don't think that the rates are so close. In June I paid 32k RUB per night, about $500 including breakfast. Worth it, anyway.
Is it just me or does the W brand try too hard?? It's almost like they looked up 'millennial' in the dictionary and are throwing darts at a board trying to hit it.
Can't fathom staying here over the Four Seasons, especially considering the rates are comparable.
@ alex, yeah, W is in no way on the same level as FS, I have stayed in many FS Properties, and they have been one of, if not the most consistent hotel chain I've every stayed in.
I notice none of the food has any sort of temperature control and is just sat on tables. Maybe this is what caused Ford to be ill. Food sat at Room temperature for potentially a number of hours isn't very good and indeed is a food safety risk.
Location is great but can not beat location of Kempinski. And service in Kempinski is amaizing, from breakfast, front desk, housekeeping... everything.
Yeah, W is not comparable to Four Seasons at the same price. A bit surprised at the high recommendation given the service failures and food poisoning. But good post as always and many thanks for the photos.
I enjoyed the people watching link. Russia has the best thugs. For awhile post CCCP, they were a big global threat now the terrorists have taken over. #Munchen 🙁