Review: Big Sur Suite At Alila Ventana

Beautiful! Do you get billed for any of the in room snacks or mini bar items?

@ EC2 -- Everything except the alcohol is included.

What suites have the best/most private views?

Hi Ben, you have been around. Could you please explain what makes this place worth asking 2250 USD per standard room? What other hotels have a starting price at this level? I simply don't get it.
Thanks

Unfortunately the air conditioning is pretty weak at this hotel, and the toiletries smell horrible.

@ David -- During our stay it wasn't ever warm enough to use the air conditioning, but good to know.

@ Veit -- That's a fair question. I agree the $2,200+ starting price for this hotel is steep, and I'd expect pricing to be more in the range of $1,500 for a standard room, considering this is all-inclusive. How can the hotel get away with this pricing? I'd say there are a few factors:
-- The proximity to a major city with a lot of wealth means there are more people willing to pay these prices
-- The hotel has fewer than 60 rooms, and many of those are filled by World of Hyatt members redeeming points, and the remainder are probably filled by people who have enough money where they likely don't care whether it's $1,500 or $2,500 per night; after all, the hotel doesn't have much inventory to sell
-- Maintaining the high rates is probably partly also a strategy to get high reimbursement from World of Hyatt, since the program reimburses at some percentage of the paid rate when hotels are mostly full
-- This hotel really can't be cheap to run, as the property is huge, it's very well staffed, and revenue on ancillaries is limited

I think this property has gamed the WoH program. They put outrageously expensive paid rates, but are able to get to near capacity with mostly points redemptions and so they get reimbursed by Hyatt for their full room price.

I stayed here back in October and the front desk accidentally printed out the internal payment from Hyatt and it was almost $3k a night.

@ Lou -- It's hard to say given how many different room types there are. The villa I had last time had a ton of privacy, as the balcony faced the mountains rather than the resort.

@Omar
It’s near San Francisco and it has incredible views. People in SF pay a lot more for a lot less, so they’re just charging what the market can bear.

It is nice but NOT a $2,000+ nice. No thanks!!!

I stayed in a Big Sur Suite (in a different building) and adored the room, just like everything else about the hotel.
As for the prices, I don't think I would ever pay what they charge unless I was so rich that money isn't a thought anymore.

I had a discussion with the freshly minted manager sent over by Hyatt, who was in charge of one of the s'mores making evening. She told me that it's prohibited to do any new construction for miles around since it's a protected area, and that even adding as much as a fence on property requires a ton of paperwork and authorizations.

So essentially they know they are alone here in one of the most beautiful areas in the world, along with Post Ranch Inn across the street, and there won't be any competition for the foreseeable future. As such the hotel seems at near capacity most of the time, so people are paying those rates for sure... When we stayed there it was obvious that most of the crowd was Silicon Valley money.

I would return in a heartbeat though!

@David, no doubt some do pay to stay there, but I would wager it's less than 50% of the occupancy, hence the property is gaming the system.

Checked in 49 the day you checked out!

I am sorry but, when looking at the prices of their rooms, they just capitalize on the view and the area - beautiful, indeed ...
Decoration and furnitures are old fashioned and no one would pay that price for that kind of accomodation anywhere else - and you should say it !

@ Schatz JP -- Right, you're absolutely paying for the view and location, but isn't that to be expected? Similarly, you could buy a $300,000 mansion in the middle of nowhere, or you could buy a $1 million condo in New York City that's small & dumpy. At least unlike the Hyatt Carmel Highlands, this place is well maintained and has tasteful finishes.

@ Hepworth -- Hah, too funny! How was your stay?

@ Omar -- I'd say that comes down to semantics. If the hotel is actually consistently sold out (which it is), then is that really "gaming," or just doing a good job maximizing revenue? Should the hotel just lower rates and reduce how much award space there is (which is already limited), or what would you really do differently if you ran the hotel? And I think your numbers sound about right in terms of World of Hyatt redemptions vs. paid guests.

@Lou: Canyon House on the map is really private, they're the forest shower suites and literally no one can see you while you're on the balcony (room 44).

@Lucky: did the front desk give you a heads up the Mountain Pool was "clothing optional"?

@ Mike -- Wut?!?!

I love this hotel. It’s expensive but worth it

Does Hyatt not have a flexible booking tool to check award availability? I guess I'm surprised that Marriott provides such a simple tool for searching award dates, but I can't find it on Hyatt's website.

@ George -- Unfortunately Hyatt doesn't, and I agree that can be frustrating, especially when trying to find availability at a hotel like this. I believe Hyatt plans on introducing a tool like this when peak and off-peak pricing is introduced this summer.

Did you see any of the regular rooms? Managed to get 4 nights on points in early August but suite upgrade is not available.

This hotel is terrible please no one go there or use points there so i can go and use my points there haha.

Brought back fond memories of my stay there last year! I’ve stayed a couple time now and am grateful it fell within range the south bay’s travel advisory. The second floor suites are much better than the first floor suites, as the ceiling is vaulted and gives a much bigger sense of space. Love the cabin decor! I know many will think It’s not high-end luxury, but it’s more along the lines of glamping and paying for that experience.

They are very dog friendly. We took our goldendoodle and hiked around the paths on property. She went crazy with all the new smells of the surrounding forest and redwoods. She was also welcomed with our inclusive meals at the out door patio. It would be nice if you would review, or a blurb, about a hotel when travelling with Winston and what worked for him or not.

@omar- what exactly are you upset about? You accuse the hotel of "playing games" because they charge too much but are always full.

I take it you skipped all economics courses?

@ryan, I'm not upset at all. Great value with points and I'm happy the hotel was able to take advantage.

@Ben, I'm saying the hotel is doing the right thing to maximize value but it probably wasn't WoH's intention to have that happen. Again, it's great for points redeemers, great for the hotel, not so good for cash buyers.

Worth mentioning that this is an adults-only property. For those of us who LONG to go here, but cannot.

I think you were hard on the Highlands property, it's a special animal. The single rooms are indeed nothing to write home about, but the townhome/suites are quite nice. We sometimes stay there as a family on points, back in my Globalist day on suite upgrades. We enjoyed the pool, the hot tub, and the dining there a lot! First plac my kiddoes had burgers with "black" (squid ink coloring) buns. Just sitting with a glass of Prosecco looking for whales out the windows of the clubhouse is special. It is regrettable the pandemic has made that a haunted mansion, but better days ahead!

Brings back such great memories. We stayed recently in the Vista Suite (which is technically their highest room category). Must say, the room itself doesn't didn't look much different to yours. The view was more private and the deck had a hot tub but otherwise don't think there is that much different.

@Ben, did you do the falcon / birds of prey lecture? That was a real highlight for us.

Well Ben, we agree to disagree : like many others, I made a wonderful trip along Highway 1, enjoyed the scenery, and settled for the night not in middle of nowhere but in great places - some of them with greta views also - which were not directly along the shore. To be clear, I could have said "no one should pay that price" !
And you probably know better than I do the nice places where you can stay all along Highway 1 ...

Looks nice, but will probably never visit this area due to those ridiculous prices.

Lucky, how many Hyatt points do you usually have in reserve?

Absurdly overpriced.

@ John S -- It really fluctuates, though typically somewhere around 100,000-300,000. The beauty of Hyatt points is that they can always be supplemented by Chase Ultimate Rewards points, and I have a significant reserve of those.

@ ArnoldB -- That's the beauty of points! You can stay here for a very reasonable number of points, and won't even be on the hook for paying for food. It's an incredible value.

You should do a piece about how many points you have and the sources (chase, hyatt, etc). It would be an interesting read and your followers would love to know.

@Lucky - stay was great overall. Food was amazing with one miss (the polenta from the build your own portion of the menu had a very strong citrus flavor that made it not pair well will some of the proteins), and there were some service disconnects when multiple departments involved (hikers lunch/daypack was supposed to be delivered with room service breakfast but wasn't, concierge had set up enhanced wine pairing for one dinner but Sur House had no idea). Everything got worked out and staff was all very friendly. Little things I would have been disappointed about if actually paying $2,500/night, but for 30,000 Hyatt points I wasn't complaining.

Property was completely booked, but never crowded.

@Lucky - did you also get to enjoy the woodpecker that was quite fond of the northerly(?) wall of room 49?

@ Hepworth -- Hahahah, so that's what that was! Happy to hear you mostly enjoyed your stay otherwise.

Ben, is it true that the Mountain Pool is 'bathing suit optional'?

Hi Lucky,

Very timely as I'm planning our 25th wedding anniversary in a month. Currently have the Vista Tub suite booked for two nights, and hoping to add a third but so far no availability. Seems like this premium suite often actually goes for a higher cash price than any other including the villa. At 60000 points it's expensive, but this is a very special occasion. My question is, have you or any readers seen this suite, is it that much better than the other suites or cottages? If we really want three nights in the same suite, we might have to "downgrade" to a different one like the Big Sur suite and I'm wondering about that. Thanks!

@ Lucky...This is a prime example of why/when buying Hyatt points is a good deal and should be referenced in your next Hyatt point promotion. Certainly the number of properties where buying points makes sense is very limited, but where they do make economic sense it's a home run of savings.

So glad you took your mom on this trip. Really couldn't think of a better place domestically to go. Can't wait for the food review.

@Lucky and @joeygirl: yep, we were there last weekend of February and they specifically told us at check-in to "be aware that the Mountain Pool is clothing optional". Lo and behold, there was a guy that took advantage of that as well as at the Japanese baths.
The view at the other pool though was much nicer though

Really not sure why a lot of the people gripe about this place, I thought it was phenomenal. It's a great deal on points and if I had the kind of money ppl make in Silicon Valley, I would be fine paying for it in cash obviously. It's more of a 5 star eco resort

It's all about supply and demand. Other than camping and at the Post Ranch Inn, there's not really any other places in the area that match the amenities you can get there.

For that kind of money I'd expect more than a few snacks from Costco.

Hmmm..so glad to know. We have a suite booked this summer and as an older woman I would NOT want to have my balcony look out over that pool. Surely if I request not to be in a suite with that view they will find plenty of others who would love it. LOL

I have to say - if you’re paying $2.5K +, I would rather go down the road and stay in a suite at Post Ranch Inn with ocean views for $1K more. That property is hands down the best hotel in Big Sur. Ben, would love to see a review of that hotel. I know your mom would really appreciate that stay! After all, aren’t our parents considered “priceless”?

We stopped by and had a couple of cocktails at the bar overlooking the gorgeous view of the Pacific. Breathtaking. I pulled up the rates online - it wasn't part of WOH at the time, this was summer of 2018 and rooms were around $550/night in the middle of summer. Seems WOH has ballooned the price!

I was excited to read it joined WOH, but I'm sure it'll be a nightmare to get a redeem since I try to plan things several months out.

Staying at a regular room with fireplace now. Really like the property and the staff. Hotel is probably full on a Wednesday, all tables were taken for dinner and they don’t allow outside guests at this point. The guest is pretty diverse.

I am from San Francisco but I can’t afford and is not the kind of people who would pay over $2000 plus tax for a room (don’t think I ever paid over $300 a night for personal travel). However, with the kind of money I know floating around here in the Bay Area (work in venture) I can definitely understand why this hotel is full. Honestly, after staying here I can see myself paying over $1000 cash to stay here. But thank you for points I will be coming back and paying nada, especially I am fairly flexible on dates and less than 3 hours away.

I think for people complaining about the price are probably never stayed in such kind of properties and don’t understanding how relaxing the experience is. Of course you can pay only $80 to stay at the camp ground or cheaper for a motel a few miles down but then we are talking about a different crowd.

Just to clarify, the property offers two rooms, the Big Sur Forest Shower Suite and the Big Sur Spa Suite. From the picture you took in the bathroom, it looks like you stayed in the Big Sur Spa Suite. These details really matter when using your reviews to make decisions.

The reviews are timely, as we planned to stay here last Jan, but we were not able to due to the pandemic. Looking at same time next year. Ben, do you have any info on the Vista Hot Tub Suite?

Actually, I take back my comment above. The standard suite is the Big Sur Suite. The premium suites break out amongst the two different rooms I mentioned above.

Ben, do you think its worth the point differential (48k vs 60k per night) for a premium suite?

My husband and I just stayed in a fireplace with ADA tub room (Room 17) 10/21/21 and had the best time. We loved the room. We don't have elite status with Hyatt (yet). The tub was regular size but ok since there are hot tubs on the property. For us it would not have been worth the $2000+ cash price. We felt, however, it was extremely valued at 30k points including all gourmet meals, in-room snacks (beef jerky, granola bars, almonds, trail mix, coconut chips, candy), cool branded reusable water bottles, non-alcoholic beverages, taxes, fees, and gratuities. We were charged $150, however, for bringing our dog. They use an email check in process and notified us that our room was ready several hours before what they call normal check-in which is 4pm. So we checked in around 2pm. I asked (Brandon) when we did check in when we could have arrived at the property and he said any time the day of arrival. So you could go early and start enjoying the amenities of the property including having lunch poolside. The hot tubs and Japanese bathhouse are open 24 hrs. We went to the infinity hot tub around 6pm and had it and the pool to ourselves for over an hour. And we went to the Japanese bathhouse at 6:30am and also had it to ourselves the whole time we were there. We would've liked to have done the falconry experience, but it was fully booked already. We booked our room just a couple of days before our stay, so need more time to plan for that next time. This place is like heaven on earth! We will definitely return.

I was there in May 2021 for 10 nights and stayed in the same #49 Big Sur Suite. I think they give that suite to everyone paying with points. I would prefer one that does not overlook a walking path and the mountain pool where you hear everybody talking that is at the pool or walking their dogs. LOVE the place and will be there for 12 nights again in May 2022.

I am staying there four nights soon. When I booked, I could only get the spa suite at 90K/night. Now I see I can get a regular room at 45K/night. Worth the difference? Should I cancel and rebook the lower-priced room?

What is the food like I was a contractor in about 10 years back when we redone those beautiful as hell can't believe they still look that good but what do they serve I'd like to stay with him