A couple of weeks ago, we learned how Delta Connection will soon start flying some very spacious regional jets, as first spotted by AirlineGeeks. There’s now an update, as the first flights with this aircraft are on sale, as flagged by AeroRoutes.
Continue reading: Delta Connection Adds Swanky 50-Seat CRJ-550 To Fleet
Share your questions, experiences, and thoughts below.
I'm glad I'm here to note the genius of Delta in doing this, because otherwise who would?
There are a lot of obvious references in this blog! BEN you made a mistake saying that Delta is following what United has done… it was actually Delta’s idea but Delta didn’t want to implement it until it was the right time to do so from a business perspective 😉 I’m here for the comments!!
For sure the premium service that Delta offers must justify the $735 price tag for a flight from TPA to MIA!
Oof, painful to think about all the revenue DL management left on the table by procrastinating on making this move for so long.
Delta, being "the most premium airline in the world" ...! I like your sarcasm. 🙂
I think you have to lower your expectations with Delta, since you are planning to review them soon, I don't want you to be disappointed.
Doesn't this reduction in seats also eliminate the need for a second flight attendant?
Yes, UA Express only staff 1 flight attendant for CRJ550. I don't see why this will be different here
If I needed that 5AM flight from SLC to TUL, I would be very happy for this aircraft.
Since this post is related to Delta, I am waiting to read the comments of one specific reader!
Y'all are acting like you actually want "that person" to be here and post something. Why even bother when you dislike him that much.
I don't dislike him. In fact I feel that the article is incomplete without a comment from TD.
Seems like United made a pretty big investment that has worked well for them from day-one, as the two major issues 50-seaters have had are legroom and the ability to fit everyone’s carry-on luggage into the cabin. No more waiting at the plane’s door for the airline to unload the luggage hold. I wish Delta would hurry up and add more comfort+ seating to all of their planes. If people are beating down the door to “experience” Delta’s “premium” seating, why is Delta not more aggressive about having enough “premium” product to sell? Reducing total capacity should apply upward pressure for all fares, and Delta doesn’t have to beat their planes to death by overstuffing them with cheap seats, would it not? Higher yields are a good thing, right? While we’re at it, how about FIVE abreast in Comfort+? You just might find a whole new opportunity for even more higher-yielding seats. “Less” CAN be “more”! Make flying FUN again so we all don’t have to wedge under our seating neighbor’s armpit!
We love him.
We can't get enough of him.
He literally gave "premium" a new meaning.
Im sure Ben actually loves that widget-obsessed incel. His comments create flame wars that drive up web traffic, which means more revenue for the blog.
Oof, painful to think about all the revenue America left on the table by all those union clauses.
But then again it is the world’s most premium airline so do not be surprised if it has two flight attendants. 🙂
It figures that Delta would ride the coattails of the US’ most premium airline, United, here with this config
Now Ben has a reason to fly to a wonderful selection of Minnesota cities like International Falls, Brainerd, Bemidji, and Hibbing.
I must be missing something. Isn’t this a SkyWest airplane being operated by a SkyWest crew, with a Delta Connection paint job? Where does the world famous Delta Premium service enter the picture?
Another reminder of the crime of the scope clause. How are there no racketeering or anti trust consequences for this I just don’t understand. It fails the consumer wellfare test!
It was dumb when UA did it and even more dumb that DL is copying it. Cost per passenger is off the charts. At time when we are looking to reduce carbon, and DL claims to be leading the charge (which they are not BTW. . 767 and 757, . .need I saw more). I don't want to crame people in like Spirit or Ryan Air a plan that can economically carry 65-70 passengers with 50 makes no sense. Descending. . .That's DL.
The mere fact it has the Delta logo already makes it a far superior product. Employees of Delta are the best of any airline for which people are willing to pay a premium for. Because Delta can command premium revenue, it's earnings exceed United, who by the way stole the idea of this jet from the industry leader and from whom all good things flow, Delta
Sorry, but any seat on a CRJ is miserable.
The only decent seats are the first row just behind 1st class.
Plenty of leg room, complimentary service, early off the tooth paste tube.
If the topic is pageviews, Gary over at VFTW offers a premium product and gets premium reader interaction. The returns at OMAAT over the past week have been rather anemic.
Ben did get it right 5 years ago when he noted that the CRJ550 is a semi-real aircraft with high costs; in fact, it has the highest costs per seat mile of any aircraft in the US airline fleet.
He also noted in this article that UA premiered the type to get around scope rules; UA's network since its merger with CO has been heavily built around the 50 seat RJ - without first or economy plus cabins - which meant UA had the lowest penetration in non-hub markets outside of its hubs and the highest percentage of its domestic flights operated by regional jets of any US airline. United NEXT, if Boeing could EVER deliver the MAXs that United ordered, is an attempt to fix UA's domestic weakness.
Using a high cost semi-real jet was only necessary because United, like American, chose not to acquire a small mainline jet as Delta did with over 125 Boeing 717s and A220-100s, even though United had the same regional jet scope clause as Delta. It isn't hard to see why United chose the CRJ550 - which is built around CRJ700s which became unwanted compared to E175s and CRJ900s with fewer large RJs than either AA or DL and an unwillingness to add a small mainline jet.
Delta, then clearly picked up the CRJ550s from Skywest not for their economics or their superior passenger experience - the A220 runs circles around any RJ - but for strategic reasons.
Those strategic reasons including neutralizing AA's focus on small cities and in picking these CRJ550s so that UA cannot.
Given that AA has hundreds more large RJs than DL and AA employees seem to let their employer get by with it and UA can't and won't get anywhere near the aircraft it needs for United NEXT, DL's move is to add 2 cabin aircraft that would otherwise benefit other carriers.
The use will be in high cost essential air service markets - the government just expanded the program - where the costs are offset by government subsidies.
And Delta undoubtedly also got commitments from SkyWest to not only staff these additional aircraft but also the aircraft that SKYW is supposed to fly for DL but has not been able to because of staffing.
DL said on its earnings call that up to 100 of its contracted regional jets are flying less-than-optimal schedules so these aircraft represent a significant addition of DL's domestic capacity along w/ the other RJs.
DL's addition of these aircraft is competitive.
As for which airline is the most premium, DL flew fewer seat miles than AA or UA but generated a profit 3X larger than AA and almost twice as much as UA.
The definition of premium has to mean getting more revenue than your competitors and making more money in the process. Delta clearly fits that definition.
So just to confirm, this is a poor aircraft with bad economics, and Delta is picking them up to keep United from getting their hands on more aircraft with poor economics.
That would be a key part of my takeaway.
But given that the internet is full of people that are convinced that Delta loses money in Boston, New York, Los Angeles and Seattle, why should 19 little RJs get in the way of all the profits more than United that Delta gets?
The 550 isn’t because of the scope clause at Delta. The 550 is replacing the recently retired CRJ 200’s that SkyWest operated for Delta. The reason they are 550’s instead of 700’s is because those 200’s flew to markets including EAS markets that didn’t support the additional capacity, so a 50 seater is optimal. Delta wanted to offer premium cabins in all aircraft thus the reason they brought in the 550 to replace the 200’s. They have a 50 seat aircraft now with First and Confort Plus.
Delta caving into Sky West. That’s what this is about. You have markets that previously were exclusively CRJ-200s and for a year or so have been 700s and 900s. Some of those markets are full every flight. But Sky West doesn’t want to staff two flight attendants and doesn’t want to provide service, especially to comfort plus. Reducing seats from 70 to 50 and eliminating 1 flight attendant means only first-class passengers — if they’re lucky — will get any kind of service on flights of 45 minutes to 1 hour in the Great Lakes and Midwest. Even first-class routinely doesn’t get pre-departure beverages and often wine and beer is not catered in sufficient number for an in-flight service. This is really unfortunate. Delta should have held the line and ditched Sky West. Endeavor and Republic, the other two carriers for Delta Connection, do a much, much better job than Sky West.
You hit it right. This is a one flight attendant cabin I suspect with 50 passengers max. This may have a nice cabin equipment experience but service will suffer, probably in the back the most but likely up front too. I think the perimeter of the no service will be longer. But make no mistake, we all must not forget CRJ-200s LOL.
Believe it or not I agree with your analysis and that Delta is basically preventing United from having the opportunity to add regional feed to its hubs to add domestic market share albeit at low margins.
Ironically this was the exact same thing you were complaining about in the LA threads on how Delta was being boxed out of the Pacific in LA by United which added many routes at low LFs making Delta's almost entire long-haul network from LA being money losing. It's simply how most airlines operate and is why it's very unlikely barring a massive shift that Delta will be able to create a viable Pacific hub in LA - just wait 3-4 years once AA's LA expansion completes, they get back a chunk of gates, and their financial position improves to join the fray.
I really hope this means DL will add back the CID-DTW route, which was canceled in 2022 as they retired the CRJ-200s.
The routs these planes mostly fly are typically an hour or less. Who cares about service on board? For those of us who live in smaller markets which lost routes when delta stopped flying the CRJ-200, I can assure you I care more about having the route available than I do about getting served drinks on a 1 hour flight.
For those of us who live in smaller markets which lost routes when delta stopped flying the CRJ-200, I can assure you I care more about having the route available than I do about getting served drinks on a 1 hour flight.
no, I wasn't complaining that DL's LAX network was money-losing. I was noting that DL will pull out of or reduce capacity in markets to avoid losses while UA clearly is willing to fly much more of its network at a loss in order to pursue size; given that DL and UA have very similar passenger revenues per seat mile, the two should make similar profits other than for the non-transportation revenue where DL does much better.
and AA won't be back on the west coast. They walked away, they can't compete for domestic corporate revenue even in large competitive markets; they certainly can't break into the highly competitive west coast to Asia/Pacific market.
And AA along w/ WN and DL will compete agggressively to limit UA's domestic growth as part of UA next. It will be much easier for DL to grow internationally than for UA to succeed at growing domestically.
no, it isn't about staffing. If it is part of a capacity purchase agreement, the parent airline pays for the cost anyway.
DL justifies a 3rd flight attendant for just 9 or 10 more passengers on a 717 or A220-100 or a 4th for 10 or fewer more passengers on a 737-800 or A320.
you do realize that Delta flies several hundred LESS regional jets than AA or UA?
There is no such thing as a NEO or MAX RJ - at least in US carrier fleets because pilot scope doesn't allow them. ALL RJs have poor fuel efficiency and not a single RJ has as much personal space as any mainline aircraft in DL's fleet.
And Delta dumped the 777 during the pandemic and the 772 is the LEAST fuel efficient widebody in the US carrier widebody fleet.
There are many good reasons why Delta's system fuel efficiency is 6.5% higher than AA and UA's - which is similar despite fairly significant differences in AA and UA's fleet.
There's plenty of E170-175 on the open market.
These would be a vast improvement over any CRJ, no matter how you configure them.
It's like putting lipstick on a pig....it isn't going to make it any better.
It's all Sky West. They are a horrible operation. From service to staff to morale. Everything. They allow staff to look like hobos with worn-out uniforms or uniforms that look like they were bought at a second-hand shop. Endeavor and Republic on the whole do a noticeably better job and seem to have much, much higher standards.
Oh, it absolutely is about staffing. Sky West is the same airline that wanted to cut staff costs by doing public charters with less-experienced and lower-paid pilots. Don't defend Sky West, Tim.
Delta didn't cut a lot of routes after eliminating the 200. Most of the cuts in the last four years were during covid and the pilot shortage. And most of the cuts were Sky West, not Delta.
I want to ride on an aircraft with a single cheesed-off SkyWest flight attendant left alone to serve 50 passengers and a single lavatory in the rear of the aircraft. I'll have a decent seat, and that's about it. Throw in a three-hour sector, and it's well... PREMIUM (near CRJ-200 experience in a CRJ-700 airframe).
pilots and flight attendants are not the same thing.
And the origin of the CRJ550 is with United that wanted to skirt its scope rules for United pilots. IOW, UA, not SKYW, wanted to cut labor costs.
DL is simply going after the ex-AA CRJ700sto allow SKYW to fly them for DL so that DL can fly them on routes that DL has been unable to serve, esp. EAS markets.
Your narrative doesn't fit w/ facts.
AA, DL and UA all have scope clauses that limit the number of large regional jets such as the E170/75s - so, no, there are not opportunities to fly a lot more large regional jets at US airlines.
and, Julia, I participate because I have things to say that others value which is why I am Diamond on this site.
These CRJ planes are just relics. I'll take an ERJ any day. Wing mounted engines provide a smoother ride and esthetically, these CRJ700s are unfortunate looking. Their elongated scale with out of proportion sized wings look ridiculous. Sure, DL is ultra premium and makes loads of cash, great... doesn't entice plenty of people to set foot on these ugly dinosaurs.
nobody chooses a plane based on looks. Few people even know what plane they are flying, let alone make purchase decisions based on it.
The MD80 was not exactly "a looker" but it was very popular for a season and didn't look much different than the stretched CRJs.
19 is a lot of planes given the number of EAS routes DL has. Perhaps some will end up flying for Contour.
I can't figure out what routes DL would have that are now flown with CR7's, up from CRJ's, that consistently board fewer than 50 people and would need 19 planes.
@Timo, I don't fly United much and I'm not a fan of United, but I flew one of United's version of this plane and I have nothing but good things to say about that experience. The cabinets were a joy. With 50 people on the plane there was room for everyone's stuff. No gate checks. No carry on tetris. And the F seats were pretty comfy, especially on the 1 site of the 1-2 config.
@Tim Dunn, I'm not going to engage in a discussion about whether what you say is valuable. But, I will point out that while I can't find it documented, I don't think that you got diamond status through likes. I think it's based on the number of comments you post. However, if you got it through likes, the bar is pretty low, as I'm diamond too and I doubt that I've had loads of likes. I just don't turn up and post that often.
I will say that it is true that people engage with what you say, which could also be a metric. Based on the comments though, not all or even most of your engagement is from people who like what you have to say. No one can say you don't keep things intersting.
@Dave, the problem with comfort+ is that it's a free, time of purchase upgrade for Plats and Diamonds. That means that Delta rarely actually sells any seats in domestic comfort+ (I can't speak to international). I don't know how much bigger it would have to get for them to actually sell a significant number of seats. Maybe in 2025 when they've culled the elite herd? And comfort+ is actually pretty sucky anyway. It was decent when they first introduced it, but now the legroom is hard to see. If I'm stuck in the back I'd just as soon be in an AA exit row (and I'm a DL 3MM).
This whole CRJ-550 and delta thing is widely misunderstood. UA owns the STC for the -550 and they’re letting OO pay for a license to the STC for their at risk flying only under DL colors. This will only be for at risk OO or OO EAS flying in delta colors. UA doesn’t want its own STC it created to be used against them by DL, that’s why it’s all at risk and or EAS flying.
And Delta just wants to serve EAS cities w the 550 so they free up other large RJs for capacity purchase flying.
You are right that people are trying to make this more than it is
I feel like when I go to OMAAT, there’s countless “repeat” posts of a topic from weeks ago. On top of the countless ads and the site weirdly automatically reloading, I’m only here for the reviews. The rest, I can go elsewhere.
Can we all stop being dorkus maximus in the flesh and stop uttering the word oof. It’s about as bad as married people using the word hubby!
The best part of this is it won't be operated by Republic. Absolute garbage outfit. Doesn't matter if I've taken them as DL or AA, the service is god awful every time.a