Which is why I love EVA’s 30-minute free trial for all passengers, irrespective of cabin. On a recent Taiwan trip, this proved to be a lifesaver, especially as my previous flight on Starlux’s A330neo had no working Wi-Fi whatsoever, and my family was on the verge of calling the airline for my whereabouts!
That said, CX is missing a trick by not offering free messaging for all, and charging $4 for it. CX is a class-leading airline in all other aspects, certainly at the back of the bus, with entertainment that other East Asian airlines like ANA, EVA and JAL simply cannot think of competing with. Free messaging for all is a big missing piece of its jigsaw puzzle, especially as SQ is so far ahead, providing free Wi-Fi in all cabins.