Cathay Pacific A350...
 

Cathay Pacific A350 Diverts Twice Enroute To San Francisco

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Passengers traveling on yesterday’s Cathay Pacific flight from Hong Kong to San Francisco had quite the journey, and they didn’t even make it to their intended destination. I’m piecing together details best I can, so here’s my understanding of what happened (and if I got any details wrong, please let me know)…

Continue reading: Ouch: Cathay Pacific A350 Diverts Twice Enroute To San Francisco

Share your questions, experiences, and thoughts below.


52 Replies
52 Replies
 RGC
(@RGC)
Joined: 4 years ago

Posts: 5

yesterday Alaska 707 for JAC to SFO aborted landing and diverted to PSP! Sat at PSP for a while and eventually was able to land at SFO around 10pm.


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(@HkCaGu)
Joined: 10 years ago

Posts: 77

CX870 wasn't just in the holding pattern. It attempted two landings at SFO before diverting to OAK. Four hours later it attempted one more SFO landing, but it's best assumed that they had fueled up with LAX as the alternate. I'm not sure if the tarmac limit of 4 hours includes ground taxi time. If it doesn't, then CX did not violate the limit. The plane started taxiing just less than 4 hours after it arrived at its OAK parking spot.


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(@Icarus)
Joined: 10 years ago

Posts: 2578

Tarmac delays have exceptions. If it diverted to OAK it was most likely for a fuel and go ( back to SFO). CX has no representation at OAK and there was no immigration so it so they had no choice but to keep everyone on board, before going to LAX.

If the DOT considers it a violation then they have to ensure all airports have immigration and customs facilities.


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 PC
(@PC)
Joined: 3 years ago

Posts: 6

Well, I see on CX's website that it's now just taken off from LAX, and will land in SFO on Feb 5 at 8:53pm... 1.5 days behind schedule! What bad luck - for both passengers and CX!


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 Mike
(@Mike)
Joined: 16 years ago

Posts: 135

It seems it was a bad day all around in SFO yesterday. Add AA76 transcon from JFK to the list. The morning flight also diverted to LAX...eventually arriving some 5 hours late into SFO.


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(@pstm91)
Joined: 5 years ago

Member
Posts: 813

Same thing happened to my brother flying JFK-SFO. Diverted to LAX, they just sat on the plane for a few hours. Finally took off again but diverted again to SLC. There they got off and he was able to go to the lounge to eat. They finally got to SFO ~28 hours later.
This begs the question - why are domestic trans-con flights not catered in economy. The passengers didn't have a real meal the entire time until they got off the plane in SLC, ~10+ hours... It's essentially the same length as a JFK-LHR flight (maybe even shorter with tail winds), yet those are obviously fully catered. My brother was offered a $25 transportation credit OR 2,500 miles. He pushed back on how ridiculous that was and was told their guidelines permitted up to $75.


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 Jeb
(@Jeb)
Joined: 9 years ago

Posts: 33

I wonder why they didn’t attempt to go to SJC? I think customs are open there at that time since they have a ZIP NRT flight in that time frame.


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(@petersfo)
Joined: 7 years ago

Posts: 17

I live about 10 miles from SFO. Yesterday had gusty winds with periods of really strong gusts. Not surprised so many flights were diverted, I thought people would have to be crazy to land or take off in that weather.


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(@Icarus)
Joined: 10 years ago

Posts: 2578

Weather diversion so why expect any form of compensation ? They offer a gesture and then it’s not enough. Better not to offer anything


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(@pstm91)
Joined: 5 years ago

Member
Posts: 813

He fully understands it's weather related and he wasn't entitled to anything like they would in a random delay or what have you. But at the very least, how can people not be given meal vouchers or similar for their time at SLC. They were there for 7 hours (after the long delay at LAX where they didn't deplane), and why only given a "transportation" credit?
Again, my bigger issue and question is why economy isn't given a real meal on trans-con flights. A pack of peanuts or crackers is not sufficient for a ~6 hour flight.


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 Al
(@Al)
Joined: 6 years ago

Posts: 28

I was actually at San Bruno, on the top parking lot of the Tanforan shopping center spotting and caught CX870 coming in from OAK for its final landing attempt. At that time, the winds were so strong I had a very difficult time standing and holding my camera steady. The plane was rocked back and forth and about a mile from touch down, plane powered up for a missed approach. Afterwards, no planes landed for about 30 mins. The tower was reporting microbursts and with a gain or minus of 20 knots. Then the wind changed to 160 and then planes started to land on the 19's.


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(@derek)
Joined: 4 years ago

Posts: 788

This is why I take matters into my own hands and bring limited food.


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(@Mark Petry)
Joined: 3 years ago

Posts: 5

I suspect Cathay has maintenance service in LAX that they do not have in OAK. still, given the weather situation, risky


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(@Jerry)
Joined: 5 years ago

Posts: 45

Could someone just say they were having a medical emergency when on the ground in Oakland to just get off? Have the paramedics haul you off the plane, then just say you were having chest pains but feel much now??


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(@Adrian)
Joined: 3 years ago

Posts: 2

When you're talking about distance, it's FARTHER, not FURTHER. It's shocking how many people get this wrong!


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(@tony xu)
Joined: 3 years ago

Posts: 39

you would be stuck with the ambulance bill.


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(@Alison)
Joined: 3 years ago

Posts: 1

What a trip literally. Diverting all the way to L.A. is a new one for me. Last March 21st our Air France plane was prepared to land at SFO then unbeknownst to anyone onboard the plane lurched upwards sending everyone around us into panic. We realized there was rain but didn't realize we were in a storm. Then the tail just missing a lightning flash (we were seated in the last seats). Next we realized is we were heading downtown when the plane turned around to make another go at landing at SFO. Thankfully we landed ok but even the crew was petrified. The captain never even bothered to share with us what he was doing so that was infuriating. After we landed we learned that SFO closed air traffic pretty much right after we landed. Driving home we saw the after effects of the huge storm.


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(@Alvin)
Joined: 11 years ago

Posts: 66

Presume there were many logistics involved, but wonder why SJC wasnt the option?


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(@Michael)
Joined: 5 years ago

Posts: 6

This is exactly what happened to a flight I was on yesterday February 4, EK215 from Dubai to Los Angeles. It was in a holding pattern around Santa Barbara and resulted in running low on fuel. It seems LAX had VIP traffic with Air Force One departing around that time. The decision was made to divert to Ontario and for the similar reason, no immigration or customs available at that time, we were all on the plane for over three and a half hours. After getting some fuel, it took off for Los Angeles.


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(@NateNate)
Joined: 8 years ago

Posts: 615

Jackson Hole to SFO diverted to Palm Springs?


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(@Nate nate)
Joined: 8 years ago

Posts: 615

I once was on a CX flight from JFK-HKG. Pilot got sick, so the flight was delayed 12+ hours as a replacement pilot flew from HKG to JFK. This was while the Vancouver flight base was still open.

Also OAK is open at 2pm, so immigration isn't the reason they didn't deplane at OAK.


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 Joe
(@Joe)
Joined: 10 years ago

Posts: 551

OAK is 24 hours, but that doesnt mean immigration is 24 hours. That may indeed be why they didn't deplane... or at least contributed to it.


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 Joe
(@Joe)
Joined: 10 years ago

Posts: 551

Tarmac delays are after 3 hours, not 4.


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 Joe
(@Joe)
Joined: 10 years ago

Posts: 551

Edit: I guess it is 4 hours for an international flight. Arrival or departure. Dicey.


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(@yepnope)
Joined: 4 years ago

Posts: 13

There are full time customs staff in Oakland. They receive daily flights from Mexico and South America.


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(@pnwFlyer206)
Joined: 5 years ago

Posts: 26

International flights are subject to a four-hour tarmac delay rules, except for safety, security, or ATC-related reasons. since there are no customs at Oakland (security reason), this situation did not breach the US Tarmac Delay Rules and was beyond the airlines' control. It is a smart decision if they diverted to SJC; but again, we were not there so maybe SJC was full of diversions and unable to accept this flight, or maybe SJC is not approved in CX Operational Specifications (Airlines must apply for and receive approval for all airports they can operate such as Regular airports, Diversion Airports, Fuel Stop Airports, Provisional Airports). it was a very poor decision if they divert to Oakland the second time; they did made the right decision to divert to LAX where everyone can deplane and it is CX online station where they have their own staff.


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(@pnwFlyer206)
Joined: 5 years ago

Posts: 26

Customs can refuse to clear a non-scheduled international flight (diversion flights) due to staff availability, security, or any reasons. Same with regular scheduled international flights but delay ETA after customs operate hours. I was on a flight that diverted to LAX just to clear customs because flight was late and SEA customs were closed by 9:30pm.


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 joe
(@joe)
Joined: 3 years ago

Posts: 1

If you have video, would be cool if can post to youtube. I have a family member on this plane!


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(@Kendor)
Joined: 8 years ago

Posts: 143

Was on a Southwest flight yesterday Santa Ana-Sacramento (SNA-SMF). Flight was much slower than is typical as pilots took the long way around weather, and plane was getting tossed all over the place on approach. Lots of clapping when we landed.

I wasn't worried at all but I was curious for anyone with piloting experience: how dangerous/difficult are high wind conditions? My layperson's observation is that most uncontrolled crashes seem to happen in thunderstorms and low visibility, vs. windy conditions. How easy or difficult is it to manage takeoff and landing when it is gusty?


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(@FlyerDon)
Joined: 5 years ago

Posts: 409

Seems like your captain didn’t want to hold very long. Two loops in a holding pattern and then it was off to Ontario. I’m not sure of the range of the A380 but, if they had room, they should have carried more fuel. It was no secret that really bad weather was heading to LAX and airlines are advised, for flight planning purposes, of VIP movements that might cause a delay. Thirty minutes of holding fuel would have been enough to handle the delay.


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 Dian
(@Dian)
Joined: 7 years ago

Posts: 3

I looked and it didn't seem like they had any international coming at that time so its plausible that they didn't have immigration. There are only 3 destinations that fly to OAK at this time of year and it appears that most of them land at night. I thought the Morelia Volaris flight would have been midday but it actually landed in the evening that day.

https://flightaware.com/live/flight/VOI200/history/20240205/0025Z/MMMX/KOAK


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(@fizz master)
Joined: 8 years ago

Posts: 43

hello from a fellow sacramentan!


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 Tom
(@Tom)
Joined: 3 years ago

Posts: 1

Some spotter posted that Emirates flight taking off from Ontario to LAX on YouTube.


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(@Alim Valayil)
Joined: 3 years ago

Posts: 1

Yeah, my dad was on that flight and was wondering why they didn’t just let everyone off at Oakland which was just a short ride away from SFO. Instead they waited there for an eternity and travelled even further from the destination lol.


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(@Tom R)
Joined: 4 years ago

Posts: 15

There were multiple long haul diversions that day due to winds including JAL, China Eastern both of which went to LAX. And a whole host of domestics - it was up to 25 when I left work at 2pm. And that was before the weather got really bad! I'm a meteorologist and the weather got worse at both SFO & OAK after I left. Prior to 2pm gusts were around 30-40kt at SFO with some crosswinds but a lot of low level wind shear (hence missed approaches). Later winds were gusting 40-50kts and there were some peaks over 60kts with microbursts. I'm not surprised they didn't attempted OAK 2nd time around. LAX was a sensible choice for safety. In fact I'm surprised they waited it out in OAK because the forecast was always calling for the weather to deteriorate through the course of the day so it's not like there was ever the expectation of it getting better until well into the late evening or overnight.


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(@Crystal Ross)
Joined: 3 years ago

Posts: 2

I was on the plane. They made 4 total attempts at SFO, the turbulence was so bad most of the plane was getting sick. 4 hrs on the ground in Oakland with no option to deboard. No food and 1 small cup of water was offered in the beginning. At this point it had been 3 hrs before landing that the food service had happened. So by hr4 on the tarmac we hadn’t had food in 7hrs. They got a new crew and pilots in Oakland but didn’t bring resources with them. Then when we got to LAX we sat 2 more hours at LAX because they weren’t expecting us and had no staff. Still no food offered until I told an attendant that we were all feeling sick as it had been 10hrs since eating and most of us had thrown up multiple times. They gave us 2 cookies and water. In total we sat on the tarmac from 9:57 landing in Oakland to 5:30pm when they finally bussed us into LAX. They told us nothing when let off the plane. We had to find a desk agent to ask. We were given a hotel room. Our luggage was never given to us, still wondering when we’ll get it. We rebooked with Southwest to get home. We were treated like cattle not humans. The plane was full of men, women, children, elderly. No care was given. And no word on compensation


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 Al
(@Al)
Joined: 6 years ago

Posts: 28

Here's the video on my channel. The CX flight is the last 30 secs or so. https://youtu.be/V7kz2loptqw


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(@Crystal Ross)
Joined: 3 years ago

Posts: 2

I was on the flight. I’d love to see this video to know what it looked like on the outside, it was a horrible ride on the inside


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(@Huntsville flyer)
Joined: 11 years ago

Posts: 30

Not if you are a Veteran!


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 Al
(@Al)
Joined: 6 years ago

Posts: 28

Here's the unedited footage. https://youtu.be/L7Y4RddEIt8
Sorry it was so shaky in the beginning. It was incredibly windy on the ground and I had a difficult time keeping steady. This actually was my last shot.

Sorry to hear about your experience on the flight. Quite dismayed to hear that CX dropped the ball on this one.


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(@Michael)
Joined: 3 years ago

Posts: 1

Not sure why San Jose Mineta wasn't considered the second time around instead of LAX?


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(@David Han)
Joined: 3 years ago

Posts: 1

Hope you made it to your intended destination safe and sound. Did CX credit the extra mileage to her pax, that’s quite a lot of miles?


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(@Eskimo)
Joined: 9 years ago

Posts: 6317

CX was looking out for their passengers.

All the innocent looking tourists would get mugged right outside of Oakland.

Matter of time before these thugs upgrade from breaking into F150s into A350s.


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(@Michael)
Joined: 5 years ago

Posts: 6

The Captain said they had 217 tonnes of fuel at take off but had burned through 211, so they were low.


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(@Greg Jones)
Joined: 6 years ago

Posts: 13

Farther. Further. All the result of uneducated Americans. The education system has been faltering for 40 years. You dumb down the population and you end up having the political result that you see today. A bunch of uneducated populace believing everything they see on the internet. Now on to Cathay Pacific. It's not the airline that used to be. I used to fly it regularly to Hong Kong and I have no interest in flying them ever again now that China has its dirty hands on it. Thanks but no thanks China. GET THE F#@K OUT OF HONG KONG. CHINA you are ruining everything in Hong Kong and in China and your own people are realizing it now and they are going to take much more of the BS.


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 RGC
(@RGC)
Joined: 4 years ago

Posts: 5

Yep, ridiculous


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(@Eternity)
Joined: 3 years ago

Posts: 1

Is this really a surprise?
In the last 3 years airlines have tried to kill their employees by deliberately mandating The Bioweapon Jabs! So now they are short of experienced workers. Then they begin hiring by the DEI Method which means they hire for skin color instead of highest skills needed for the position!
You got trouble.
This is where many Woke companies are at now. When morons take control of companies it never ends well!


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(@Larry Schwarz)
Joined: 3 years ago

Posts: 1

Why Oakland. ? An airport with immigration facilities would be better so passengers could deplane. Portland.Seattle. Las Vegas and Salt Lake City come to mind or why not LAX right off the bat?


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 Al
(@Al)
Joined: 6 years ago

Posts: 28

couldn't agree with you more. I'm a HKer myself and totally disgusted with China getting their hands in CX affairs. Really disappointed. I hate that China has ruined not just CX but also HK itself.


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(@FlyerDon)
Joined: 5 years ago

Posts: 409

My point is they might have been able to depart with more fuel. I think fuel capacity is a little over 700,000lbs and they departed with about 479,000lbs so, depending on payload, they might have been able to carried a lot more.


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(@Whelma lanzuela)
Joined: 3 years ago

Posts: 1

But that diversion warrants a very good reason for CX because of safety reason due to weather. But CX shud have served passengers with their utmoat attention by attending to them by giving food and hotel accomodation rather than be sued for numerous claims


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(@Donnie Garner)
Joined: 3 years ago

Posts: 1

It’s not allowed to refuel an aircraft with passengers on board. Cathay would be required to deplane the passengers.


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