Review: Amex Centurion Lounge Seattle Airport (SEA)

I'm glad to hear the lounge now opens at 5:00am. Passed through Seattle flying Southwest in October leaving on a 7:20am flight and although the Centuron lounge was on the way to our gate couldn't use it since it didn't open until 7:00am.

I have to say I am not overly impressed after two visits. The coffee is good, yes. There are basically no nibbles. The bar will not mix non-alcoholic cocktails. Lines still form in front of it.

I’m just wondering Ben, the lounge was empty when you visited. Do you think that the lounge gets rather noisy at busy periods in the food court below being that it looked to be open air?

@ Ben

"If you’re guesting people into Centurion Lounges, you need to stay with them the entire time they’re in the lounge"

Curious is there is any way to enforce this, is it even feasible to enforce?

Of course not.

My partner and I would not come back to this lounge again as we were being treated extremely poorly by two incompetent and unprofessional staff when we checked in. We have been using other lounges for the last two years, and the experience we received here was horrendously unlike other Centurion lounges at all - they were arrogant and unapologetic about their own ridiculous mistakes, due to poor training on how to use their scanner and computer to check in guests.

I too was not impressed with food and drink. Location is perfect, and the staff is a bit uptight. Lastly, the new guest policy is over the top strict. If you are the card holder, you are allowed to bring up to [2] guests. Each guest will be charged $50 to the cardholder.

Both my wife and I have used this lounge. She reported favorably on their breakfast. As a result, I used the Centurian lounge rather than the Alaska lounge when traveling in the afternoon. In my opinion, the food was not good. All the "hot" food was luke warm. A dish with sweet potatoes was seriously undercooked. The chicken dish was the proverbial "rubber chicken" dish. I am hoping they get their food act together as the old Centurian lounge in Seattle had excellent fare.
Marshall

Hi there, currently at this lounge, outstanding service by Amex, their best lounge of the ones I have visited so far, (LAX, LAS, SFO, JFK , PHX) top to bottom the best in my view. Food is superb and the coffee bar are tops notch .—Do yourselves a favor while in SEATAC, visit the brewpub social across the hall from Amex Centurion, good food and drinks with Priority Pass. (restaurant)

One of the things I don’t like about Centurions is the BRIGHTNESS of the lighting. Even at night, the lighting is far too bright. The lounge should be calmer and warmer, not so brash and bright. Maybe they do that to discourage people from staying into too long.

For this lounge it looks like the lighting is just as BRIGHT as other lounges. It’s just too much.

Is it me or does the seating just look kind of cheap?

I was there on Sunday and it was packed. Admittedly, it was Easter morning. We sat in the dining area and eventually wound up at that table with the orange juice on it in your picture. It looks like an awkward spot, but was actually very nice. Nice enough that we never moved over to the skyclub. (we started at the centurion because we had a connection on separate tickets that was over 3 hours so I knew DL wasn't going to let us in). If you haven't been to the SeaTac skyclub it's one of my favorites!

This looks OK, but across the Central Terminal food court above Salty’s is Brewtop Social. For beer nerds, this bar offers the best draft microbrew selection in the whole airport. Far more expansive than Alaska’s North Terminal lounge and you don’t need to fly over 2K miles to enjoy a pint or two.

I found the food at the wellness bar to be pretty good. Anyone visiting might at least take a peek rather than heading straight for the buffet. They'll make some things to order if you ask, both food and drinks.

I‘m a wheelchair user and Platinum card holder and used the American Express centurion lounge in Seattle airport and fell in their bathroom because of negligence. I fell because the grab bar completely broke down from the wall when used it because it hadn’t been fixated there properly. I hit my head badly, could not even call for help because the bathroom was not up to code and didn’t even have an emergency button. I talked to the general manager of the Lounge but they didn’t do anything but told me to call American Express which pushed away all responsibility and said they could not help either. This is appalling and discriminating, I fell and hurt myself badly because of negligence at their lounge which was not up to ADA code and now they are not even willing to help
me and address this, adding insult to injury. I talked to 8 different people from American Express on the phone and everyone told me there is nothing they can do. This is unbelievable!!!! Please see photos of the incident attached which also show the big swelling at my head. I have doctors expenses, need treatment but American Express is showing to cold shoulder to s client in good standing who was injured because negligence and failure to comply with ADA code at their lounge in Seattle Tacoma airport.

Here is the link with pictures of the incident;
https://www.tripadvisor.de/ShowUserReviews-g58732-d17058523-r889684674-American_Express_Centurion_Lounge-SeaTac_Washington.html?m=19905

Sounds like a construction defect, not an ADA code violation. There is no way the plans would be approved without meeting ADA code requirements as well as the inspector signing off on the lounge without complying with ADA standards.
I'm very sorry you were hurt and sad AmEx has not handled it better, however, I doubt this is an ADA violation or any sort of discrimination. Sounds like the contractor did not place the appropriate backing behind the grab bar.

Sorry you were hurt but the purpose of posting this everywhere is what? Did you have medical insurance to cover your expenses? If not, then file suit and be done with it.

This was my favorite of all the Centurion lounges especially because of the excellent food, service and friendly staff. Until … not once, but twice I had the terrible misfortune of dealing with Steven. A bitter unpleasant man that can ruin the best of days and take a 5 star lounge to a 1 star. No thank you. I will be taking my business elsewhere.

I knew Facility Wise, the Centurion Lounge has improved.......but at the end of June this year, I was forced to line up and wait for 30 minutes.....if not more.... Outside down on the public area. Not until our turn to enter the lounge, I had no idea that there was only 1/3 was filled inside the lounge.
To us, to be able to relax in the lounge has always been the first priority. Not being regulated like some punctual social beings..... So annoying... .

Whoo-boy. It’s a Tuesday, at 2pm, and there’s a queue to get into the place. Holy crapola. I’m relatively new to the Amex Platinum thing, but this feels like nonsense. I’m a United Club member and have never had to wait like this at any airport. Not impressive.