Marriott Bonvoy has this week rolled out a new mobile app. In this post I wanted to talk a bit about what has changed, and share my take.
Continue reading: Marriott Bonvoy Introduces New Mobile App
Share your questions, experiences, and thoughts below.
It's a little off topic, but I'm re-upping a question I posted earlier in the hope that someone knows the answer:
What happens if you reach a new tier during a stay? Will Bonvoy give you partial credit you at the new level or will they apply the status you have at check-in for the whole stay?
I don't get the new nights YTD counter. It seems like bad design to make the next milestone (100 nights) look much farther away, proportionally, than it is?
My experience with mobile service requests while already in a hotel has been universally terrible. Unless someone is monitoring constantly, they don’t get the action a phone call would.
Hyatt is the only hotel group sleigh a decent app.
Or decent service.
Or great points program.
That’s why I stay Hyatt!!
I completely agree Lucky - as helpful as the mobile app might be, I still always feel the need at check-in to go to the front desk as Marriott isn't great at automatic upgrades and to clarify my welcome amenity.
The new app is slick enough, but it almost feels like it's got more ads on it, more ways for Marriott to present us with more ways to spend money.
Yes! I'm SO excited as a close to lifetime Platinum member to see that during these trying times, Marriott is investing so much into the RIGHT parts of the customer experience, like an updated app. (/scarcasm)
They removed the specific detail about parking like price or if complimentary. It only tells you "on-site parking". It's a negative change imo
Seriously - mobile/online check is universally pointless.
100+ nights a year in hotels pre-COVID. I've literally never used online/mobile check-in at any hotel regardless of chain.
QUESTION for anyone w/ lifetime status: Log into the new app > Tap on 'Account' in the bottom right > Select 'View Progress' next to your lifetime status. At the top, you'll one progress bar for 'Nights Stayed' and another one for 'Years as Gold Elite or Higher.' Then at the bottom, you'll see a section called 'Your Lifetime Statistics' to see your yearly count at each level. On my end, the top progress bar for 'Years as Gold Elite or Higher' shows a count of "6." However, the 'Lifetime Statistics' at the bottom shows my 'Years as Gold or Platinum' count as "8." >> Anyone else seeing a discrepancy in the count? // Thanks for making this post Lucky!
I used the new app for mobile check-in and mobile key this week. Major fail on the last day - in the morning (as in 6 am) mobile key disappears and is replaced by a mobile check-out. Not very helpful if you step out of your room to get a quick coffee, or to clear snow off your car.
Favorite bit about the Bonvoy app was the display full pricing part. Absolutely hate it when I am quoted a rate without tax and gratuities. I want to know the full figure upfront, fullstop. Hope the others provide such flexibility as well.
@Joe12:
2 Marriott Credit cards (each 15 nights credit) + 50% of your 2020 spent nights as bonus in 2021 (the "Boys" were in Turkey and Germany for a while at Marriott properties!) and pretty quick you have 0.-$ spent in 2021, but got already 74 qualifying nights! 😉
Looks like you need to read more of his posts and sometime "useful" hints!
I need to THANK Ben for the B E S T recommendation ever i saw on this site.
The EDITION Bodrum, wow that place blew me away, maybe because of the BEST staff ever there or the 90% male staff there and really 1 more character then the next or the Greek tough Beach lady . . . i would have never booked it IF the "Boys" would have not wrote about it, just 2 weeks before i went.
It's often worth it . . . reading it ALL 😉
My biggest issue with mobile keys that makes it mostly useless to me is that I'm usually staying in a hotel with other people, and I'm not sure I've seen any (other than maybe Disney World) that let you share the access to the room to other people. As a result, you need physical keys at the front desk anyways.
That on top of the upgrade issues brought up above, not useful for me most of the time either (but the first part is more critical for me).
Mind you the one place it can be useful if the upgrade isn't an issue - if there is a long line to check it, if you can check in/get your key in the app, you can deal with any other issues like extra keys or issues when the desk is less busy.
It's yet another Bonfire(TM) dumpster fire, driven by the marketing team.
Same issues as everyone else. Mobile Check-in usually means no upgrade, if the hotel even gets it. Messaging/requesting services via the app during the stay is useless. Mobile key is more miss than hit. I've only had 2 properties where it actually worked at all and even then there were issues with it suddenly not working.
Little off topic, but anyone know at what point the lifetime years update in the app? Just qualified for platinum again, at what point in the year will I see the number change?
@Mark Reese I see the same difference as you in my lifetime years in status count. Before the app change it showed 7 years in Gold or higher. Now it shows 5, but below in the details as you mentioned, it shows 7 years there. I'm guessing this is another wonderful Marriott IT data issue.
@Neil Hare - I appreciate the reply (and great to know what I'm seeing isn't an isolated thing)! I sent Marriott a support message and they replied saying the original count was still accurate. So in your case, you'd still have the 7 years ... not 5. Likely some error within the app to be corrected at a later date.