In September 2022, American Airlines announced that it would eliminate its ”premium” first class. This announcement coincided with the airline unveiling its new business class seats. Given all the updates there have been since that initial announcement, I wanted to recap all the details of American’s plans, since this change is expected to happen later…
Continue reading: Details: American Airlines Eliminating “Premium” First Class
Share your questions, experiences, and thoughts below.
So, what, exactly does a "business plus fare" include other than Flagship First dining?
From what I can tell, very little. And as pleasant as Flagship First dining may be, I do not care to spend the time necessary to enjoy it at the airport. And I do not envision spending $250 more for business plus and walk out of Flagship First dining declaring "that was $250 well spent".
It makes sense. With private air travel becoming more popular and cheaper it makes sense for top executives just to buy private air time. For the LAX routes the entire Hollywood machine is disappearing. Do you think independent studios that make movies that end up on Free Youtube or right to video are going shell out $10K a pop to fly their "talent" and producers/directors?
Possibly if AA had made it a really superior product but space on an a/c is limited.
I'd imagine business travelers who are able to purchase any business fare as long as it says/codes as business will be the target market.
One reason I think I'm right is that on the LAX-JFK three-class flight, you'd sometimes see First being sold for less than Business - because all those Business travelers could not book those tickets even though it's less expensive because it codes as First and corporate wouldn't approve.
I imagine BA is the winner here on JV routes, now they won't have to rev share their F seats.
Rather than using "real" or "premium" First Class, maybe OMAAT should start spearheading the use of "fake" First Class.
So you can say you flew on LH First Class to ORD connecting to UA "fake" First Class to MIA.
Very true, but wouldn't those travelers be able to get reimbursed for their meals? There are usually at least a couple decent restaurants at most of the big airports, and I imagine they can submit those receipts as well.
As someone based in NYC, I will write a defense of the a321T F cabin. A small, private cabin allows for personalized service, quick boarding and leaving, and relative calm. Compared to the ancient Delta 767s or the hectic boarding experience for the united 777s that operate transcons, the a321T feels incredibly civilized. Flagship first dining is also differentiated compared to other premium transcon offerings - no Polaris dining is offered, and the JFK Delta skyclub doesn't have proper meals. The late flight from JFK-SFO is well timed to make it from the city in time for dinner at the lounge, board last with plenty of room for your bags, push back, and go.
Ben, can you do SEVERAL articles on the ridiculous pricing right now? $14,000 for old Business Class seat from DFW-PHL-ZUR. $12,000 for the same old seat DFW-MAD-GVA, $1,600 for domestic "First Class" DFW-TYS. $1,400 for the same domestic FC DFW-DEN. The pricing for seats is insanity right now. Even Main Cabin tickets are just ludicrous, but for Premium Economy/Business on most International flights are just unattainable with cash right now.
FF Dining is NOT returning to LAX.
FF Dining at JFK will be replaced by an as yet unconfirmed space in the new joint AA-BA lounge that is under construction.
Given AA management's focus on cost reduction, it's hard to imagine that FF Dining in other locations will survive. All of this when Delta One Dining begins it's rollout in 2023 and 2024.
As per an article on Live and Let Fly last month American basically told a customer that international first class was the same as business class….. writing on the wall.
Seriously how much premium for AA flagship dining?! If that was a standalone restaurant how much would you pay for a meal there? $50-60-70 dollars pp? Mind you as much as I love flying J and F the whole thing is somewhat ludicrous. Even the emirates new F is equivalent to a $50 comfort inn. Like can you imagine walking into a hotel and they say “your room is this one. It’s based on the new Singapore suites first class. It has a revolving armchair, and a small tv. And a small bed. But if you buy two rooms you can kinda share with your significant other. That will be min $10k thanks”
Back in the late '80s ( I know ancient history ) I HAD to fly AA from SFO to JFK. A lot. BUT I got to fly F. I thought is OK at the time...until I got bumped to UA and then TW and saw what domestic F should be. I was from a PA background and just thought crappy service in the US was a given. Years later, I convinced my thrifty boyfriend to fly F class...AA was the only option. HUGE waste of money and HUGE eating crow on my part. I LOATHE AA and really wish the would merge with Frontier and get it over with.
The thing that is hard to take with American (compared to Swiss or BA) is that they don’t sell first on some routes and then don’t let full-fare business passengers use the first lounge (eg London, Miami etc) even for Exec Plat members.
The 77W seats were spacious for sleeping. The 2 somewhat inches wider seats than business class made a difference on an ultra long haul .
How about domestic “first” - quotes being operative. It’s laughable that domestic carriers use “first” trying to conjure up images of champagne and beluga when all it amounts to is some extra room, a seat with a bit more padding, and free pretzels with well drinks.
It sounds like XLRs will only have 20 business class seats vs. 321Ts have 20 b-class + 10 first class seats (10 more premium seats per flight). As an EP, I have seen many cabin rolls where I get the last upgraded seat to business as they fill the very front of the plane. Any thoughts on impact on upgrade space? Seems like a big downgrade with reduced capacity on this route.
At LAX AA club, I got an offer for 7500 miles on check in for club access or 15000 miles for flagship dining. I think it's probably going to look more like that.
The schedule at the end of 2024 is already showing 777-300s without first class. Clearly, some of these aircraft have been pulled out of service for retrofit. The schedule is still reflecting T-Birds through the end of the year. The new business class suite on the XLRs is a Super Diamond and not meaningfully different from the current first class seat on the T-Birds.
Those seats were WAY better than business class...not marginally better. Food is not something you should eat in either class and service was not better. AA had no business in the F class market
Flagship First Dining will remain. "Regular" Flagship Business will only have access to Flagship Lounges (or Greenwich Lounge at JFK or Admirals Club in other locations) but not FFD. "Premier" Flagship Business will be an up-sell that includes FFD. Initially, FFD access was only going to be for revenue tickets. Now, FFD will be available for (likely) 40k points per person.
@ Lee -- Interesting, on which routes are you seeing 77Ws scheduled without first class? Also, what am I missing regarding Super Diamond seats on the A321XLRs? These seats face the aisle and not the window -- those are herringbone seats, and not reverse herringbone seats.
Sure the extra space of 2 inches in flagship first mattered on a 14+ hour flight. I think retrofitting the 777-300s should be low priority. Take deliveries of the new planes and start retrofitting the newer 787s. Although I guess there’s competition on the LHR routes so in that case retrofitting the 777-300s are important .
JFK-LHR for the 77W. What I saw was absolutely not the 772. Regarding the seats on the XLR, there will be *noticeable* differences but there will not be *meaningful* differences. I fly FF between LAX and JFK a few times a year. I don't expect to feel worse off. And, I'm hoping that the first row will be like AF's new A350-900 first row business. Regarding FFD at LAX, about two years ago, a management-level person told me that it was going to be closed permanently. But, recently, I was told that it would be resurrected upon the completion of the LAX T4 refurbishment. Flagship First check-in is supposed to have direct access to the Flagship Lounge and FF Dining. What was not clear was whether Flagship First check-in will have private TSA a la LAX T3 Delta One check-in (or BA's LHR T5 First Wing).
Yep, the privacy is what will be missing, hopefully the higher walls of the new pods will help offset the loss of intimacy in the cabin.
I have flown many long-haul flights in Flagship First and can confirm that the move from the current first class seat on the 77W to the new business class seat is a big downgrade. Perhaps there is a two-inch difference in the length of the lay-flat seat. But, the difference in total real estate for the suite as a whole is like night and day. On a flight last year, due to availability, I had a business class seat from LHR to LAX. As everyone in Y was in awe as they passed through J during boarding, I was thinking how cramped the seat was. Ha.
@ Lee -- Do you have a particular flight where you see that? Because I see all 77Ws listed from JFK to LHR for late this year as still showing first class for sale. And I'm also still not following the Super Diamond comment, but maybe that's just me?
DL & AA have adopted a practice that makes complimentary upgrades less and less likely for elites: discounted paid upgrades to the elites most likely to receive a complimentary upgrade (on a given flight). The elite's perspective: a guaranteed discounted paid upgrade is better than a probabilistic complimentary upgrade. So, elites have been paying . . . and complimentary upgrades have been evaporating. I don't see upgrades as a realizable benefit.
Regarding the flight, I just don't remember. Sorry.
Regarding the XLR seat, perhaps the best way for me to frame it is that I don't expect it to be a subjective downgrade from the existing seat. Sorry for any lack of clarity.
In your review of the new Air France A350-900 Opera seat, you noted the extra space in the bulkhead seat. I'm hoping the same is the case with AA's XLRs. With the current T-Birds, there is the cabinet top in front of you, which is typically used for displaying in-flight snacks. Which is not a bad thing. If some of that space were allocated to that bulkhead seat, it would be particularly nice. Sorry for any lack of clarity.
In the interim two years, this comment has been overcome by events. Disregard.
IMHO, I agree with the many comments regarding the First Class seat on the 77W. It is WAY better than J but the rest of the product is absolute crap! We soon shall see how good the new Flagship Suite is. As for FFD, my visit with family last month at DFW was pretty horrible or perhaps I had set my expectations too high? Would never waste $$ or miles or loyalty rewards on such a subpar experience. I will be perfectly happy in the Flagship Lounge today on my way to LHR! CHEERS!
I was fortunate enough to have experienced the BA Concorde Room at JFK T7 a few times. The Chelsea Lounge shared with AA at JFK T8 is a far cry from it. The Chelsea Lounge is okay at best and I sense things are driven by AA Management's cost cutting imperative.
Notable in AA first class (long-haul and transcon) is the beef short rib and brisket. I've always senses they were USDA Select (which is below USDA Choice and way below USDA Prime). For a four-ounce portion, the $3 extra that USDA Prime would cost would significantly improve the experience. I'd pay AA an extra $30 for it. But, AA Management can't get the concept.
Good! Glad its totally not needed. Only upgrades or people flying on points. Pay for business and deal with it, it's as good as it'll get
Ask ridiculous prices.
+ Seats left unsold.
+ Accomodate staff.
—————————————-
We really hate our customers
An easy way to sum this issue up.
with up to 54 business class seats in a plane this class , except for the hardware , now has the feeling of traveling in coach.
I will definitely miss first and will book with airlines that still offer it.
Densification hit economy class passengers. Here densification will hit some premium revenue passengers, but AA has had diminishing interest in that market for quite some time and this is yet another sign of AA that.
I am just waiting to see when they start shrinking business class cabins even more in favor of “premium economy” where it’s been so much of a gravy train for the airlines that they want more of that while being more invested than ever in making economy class ever worst in hopes of milking consumers even more with various “buy up” offers to escape the worst of what this airline deliberately chose to make things worse for the plurality of passengers.
It’s been quite some time since I’ve even considered paying up more miles for long-haul first class on AA instead of just settling for business class when flying AA. And with AA, there isn’t very much that feels premium to me. The LCC mentality appears to rule AA HQ, but AA has to play to the investment community as a legacy major airline and thus makes an effort to sort of follow what DL does with in-flight product offering.
I use to work for American , the product was Intended to be good , the issue is there is no specific training for crew , people assigned to that cabin has no clue about what is a real
First class ! You can’t put a I-hope waitress serving in the finest Michelin restaurant without training and affinity correct ? This is what happens in American , anyone can work that cabin , most have no finesse nor know what how looks like this product in a real airline .
I totally disagree about the seats. They are substantially better than the standard business class seats. Granted, they do lack storage though. These seats have a massage feature built in. They are much wider and swivel. The amount of room in the mini suite is significant compared to business which is tight and a cramped. The business seat doesn't offer much privacy either. When in a laying position your head is next to the aisle. I like the business seats, but these first class are way better.
The service is certainly hit or miss and not up to the high standards of international carriers. At the same time, if I can ever get one of these seats i always do as the comfort is above and beyond the standard business seat.
It's the same at United. There has been no hands-on premium cabin training in more than 20 years. It got worse with the merger since inflight training moved to Houston and the curriculum for new hires doesn't include any meaningful premium training. They barely know how to mix a cocktail, let alone the subtleties needed for a more sophisticated service.
@Lune - there may be caps on per diem meal reimbursement and alcohol may be excluded from reimbursement, so lumping it into the price of the ticket may be preferable (and also net positive for elite qualification progress).
@Lucky - Why would AA dispatch an A321XLR on transcon routes? I thought the lure of acquiring these new birds is the ability to fly to lower-demand markets in Europe and South America that the LR variant cannot currently reach? Having said that, I’ve been fortunate enough to fly FF on the 321T and the 77W to and from SYD, and will miss these options. While the hard product was nothing spectacular and AA catering a letdown, riding in these spacious cabins was a significant improvement over the dense J cabins in terms of space and privacy.
Current-state, I'm with you.
I think what Ben is saying is that the *new* business class seats will be better than the *current* first class seats. Which.. yunno.. we'll see. AA hasn't made a single new product I've liked in the last 10 years, hard to say how this will be different.
What is your issue with accommodating staff? Staff at ALL airlines get this, it's part of compensation. Without it, no one would work for an airline for low pay and crap health benefits
I hope airlines continue make it impossible for staff to fly and watch everyone quit and they cut flights and food luck to you all.
I've flown it a number of times using systemwide upgrades, as one could reliably confirm business to first on many routes. And like @Ben I'm not interested in the upgrade lottery on a transatlatic flight. It's fine. Sometimes the service is good. I have a good friend who is an AA FA and if he knows the FA working first and tells them I'm flying, I might get better service. Or they might just say 'hi' and do their normal service.
Last time I flew it I had my partner with me and we had two seats together. We got to the airport and I'd been moved. I showed the agent my confirmation -- and much to my surprise -- she fixed the problem and put me back in my original seat. Someone who was clearly a non-rev got on and took the seat I had vacated and glared at me for several minutes...So, yeah, it's full of non-revs and upgraders for a reason.
We as loyal Million-Milers+ always fly "First Class/A321T w/lie down seats (necessitated due to past back surgeries and serious leg problems) from middle America to our Maui condo multiple times a year. We also book visitors in the current First Class seating/service for their comfort and convenience. If American Air decides to discontinue this type seat, we cannot fly w/American if another option presents itself w/any other airline. The non-lie down seats are not a health option for either myself nor my husband.
@Ben - just looking through award tickets for 2025 and see AA still selling F awards on 777-300ER to London from LAX and DFW. I just happened to snag one for 64k. Curious on the logic - do you think they are still going to have F on those planes in April or are they pricing them low because they know they will be downgraded at somepoint? Thanks!
AA join the rush to the bottom. As someone who is claustrophobic I hate the Dilbert cubicles that airlines all seem to want. AA in First have better seats more suited to a tall passenger, Business Class is too cramped for my legs. I love the swivel to look out of the window, First Class servie on International is much more personal than Business. Also the appetizers are much nicer in first. I always pack food I can eat when flying to ORD as the 787 has no first class.
I have to agree! I was upgraded recently at the gate from Business to First class, and it was equivalent to an average business class experience on any other airline. No loss.
Elimination of First Class in any of today's airlines is not a surprise... With the exception of the super luxurious Middle East carriers, hardly anybody sells F classes anymore... it has been a "mileage burner" for most airlines... service difference doesn't justify the cost.
Back in the 90's and early 2000's when I used to fly a whole lot, there were 3 classes of service first, business, and economy... most business travel was booked in business per most companies' policies but that is now changing...
Given the fact that current C class fares are exorbitant, the corporation I work for (Fortune 100) has followed other companies in not allowing business travelers to book C but at the most Premium Economy... hmmm I see the writing on the wall...
Supporting this is also the fact that the world changed in 2020 and we now rely more on teleconferencing than traveling. I am not saying one is better than the other but just stating a fact... in any case that added to horrendous fares, has pushed those policy changes...
I used to work for the airline industry back in the early 2000s and recall vividly that most carriers would open a route unless they could fill/sell business class... since that was the "bread and butter"... so, I wonder what will happen when business travelers shift to the premium economy class... just wonder...
"Half-baked"?
Is there such a thing as non-premium first class?
We'll miss you, 773 swivel chairs! *waving*
Are you trying to "bait" Tim Dunn to come out Ben?
He does seem to not take any bait in the past few days. You'd expect him to at least trash UA for new routes.
Let our pal enjoy a little summer vacation! (Besides, this is about American Airlines; he only really cares about the Delta-United rivalry, haven't you noticed...)
Passengers are not going to be better off with these changes. The 773ER F seats are superior to any J seat on the market. Flagship Dining will be overcrowded with long waits if you can even get a table and if you think the food and drink caliber will remain the same, you are going to be sorely disappointed. And with no transcon first class, access to the JFK Chelsea lounge will be much less available. I've had enough change - just keep everything the same.
Eh, mildly disagree. The new Flagship Suites (with doors!) are actually quite nice. Sure, losing Chelsea isn't 'great,' but Soho/Greenwich are 'fine' (better views, at least); and, they're finally reopening LAX Dining, sorta. I know, change 'do be hard' sometimes, but this isn't necessarily all 'bad.'
I concur with what others have been saying. There’s no way the new Flagship dining will be anywhere close to the quality of Flagship First dining. And fwiw, after you had eaten there, those swivel chairs were super comfy to sleep in. I flew in them a few times from Miami and Dallas and slept like a baby.
I haven't paid much attention to AA first class, ever (I've never even flown in AA first, ever...come to think of it, I've never flown AA internationally, ever...), so this question is real, though I suspect I know the answer...
Do AA flight attendants make the bed for first class passengers? Or is that simply too much to ask? I'm just curious, nothing more.
Bad news for me. Parents booked in F ex-MIA early next year and I was going to join them in J and have them guest me into FFD. Sounds like we will have to wait in line with everyone else if there’s no priority for international F passengers and their guests.